Sunset Ford

Cameron kept me up to date on the progress and helped me set a follow up appointment. He told me about my transmission possibly being covered by an extended warranty set a follow up appointment. He told me about my transmission possibly being covered by an extended warranty More

Crystal was very helpful in getting my a loner for me She always answered my questions and concerns.Polite and great Customer service and always has a smile . She always answered my questions and concerns.Polite and great Customer service and always has a smile . More

My appointment was close to a month out. In business aspect, this is horrible Prices for labor was little extreme . No complaints about Customer service Tammy was good . aspect, this is horrible Prices for labor was little extreme . No complaints about Customer service Tammy was good . More

Good dealership, Cecil and John worked out me as much as they could to get me the car, however I could not get the lifetime warranty that I qualified for, since I registered my vehicle for commercial use in they could to get me the car, however I could not get the lifetime warranty that I qualified for, since I registered my vehicle for commercial use in seattle area, I was really looking for to have my lifetime warranty that I couldn't have. More

My service advisor was beyond my expetiations.Absolutly the very best in knowing what I needed..Did everything possible to get me on my way without hesitation.I would give him a rating of 10 stars.He is th the very best in knowing what I needed..Did everything possible to get me on my way without hesitation.I would give him a rating of 10 stars.He is the greatest and I would like to have him in the future. More

Had an appointment for 7:45am. Didn't get the truck until after 4pm. Charged $18 to spray cleaner on the mass air sensor. They didn't provide bag of replaced parts or remainder of mass air spray can. after 4pm. Charged $18 to spray cleaner on the mass air sensor. They didn't provide bag of replaced parts or remainder of mass air spray can. More

There are lots of dealerships between us an Sumner, but we choose Sumner Ford. These guys take very good care of us. Pricing is great and they don't take advantage of us. we choose Sumner Ford. These guys take very good care of us. Pricing is great and they don't take advantage of us. More

Very helpful and knowledgeable service people! Great service over the past 4 years! They were quick to fix any issues or regular maintenance on my car with quality service service over the past 4 years! They were quick to fix any issues or regular maintenance on my car with quality service More

Tammy was very helpful! I appreciated her continually keeping me updated on the status of my car. While the service took a while to complete due to the back ordered parts, the team was very friendly. keeping me updated on the status of my car. While the service took a while to complete due to the back ordered parts, the team was very friendly. More

Very poor. They had my vehicle in for repairs and oil change and they didn't even notice the serpentine belt was shredded. I ended up having to have it towed right after bringing it home. Very disappoint change and they didn't even notice the serpentine belt was shredded. I ended up having to have it towed right after bringing it home. Very disappointed that they didn't even notice that. I had to pay for the towing to another dealership and rental car because of it. More