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Sunset Ford
Sumner, WA
875 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 875 reviews
Verified Customer
August 18, 2021
Service marked they checked my tire pressure but when I checked the car computer there was no change in tire pressure from pre appointment sad checked the car computer there was no change in tire pressure from pre appointment sad More
by BILLI.TOWNSEND
Employees Worked With
Service department
August 18, 2021
Everything was pretty good, other than I asked about the status of my battery, since any last oil change the battery checked as poor. I called then and was told the car probably just needs to be driven,, Ev status of my battery, since any last oil change the battery checked as poor. I called then and was told the car probably just needs to be driven,, Even though I just drove about 20 miles to get there.. The battery was new in October 2020. I was told it checked as good. Looking over my paperwork, it says the battery is bad. Now I have to make another trip in to get the battery checked. Very frustrating!!! More
by SHERRYOBENCHAIN
Employees Worked With
Tammy
August 17, 2021
Efficient service that was one time. There was good follow up on the status of the work. The complimentary shuttle is a great plus and allowed me to use Sunset. follow up on the status of the work. The complimentary shuttle is a great plus and allowed me to use Sunset. More
by staceymichelle9
Employees Worked With
Ron
August 16, 2021
The service is always good, employees are always friendly and helpful. The only negative comment I’ve is when leaving a voicemail they don’t always get back you. and helpful. The only negative comment I’ve is when leaving a voicemail they don’t always get back you. More
by SUE.DUCLOS
Employees Worked With
Cameron
August 16, 2021
The issues I have with my vehicle never gets repaired when I bring my it in if they won’t properly diagnose my vehicle. why waste my time of making my vehicle sit until the end of the day. Also having to when I bring my it in if they won’t properly diagnose my vehicle. why waste my time of making my vehicle sit until the end of the day. Also having to wait 1 month for a simple appointment is crazy. More
by bgz863
Employees Worked With
I don’t know
August 16, 2021
James A was an excellent, professional, very helpful salesman and I will recommend sunset to others.Was a very good experience and my first purchase ever salesman and I will recommend sunset to others.Was a very good experience and my first purchase ever More
by BILLLAUGHLIN69
Employees Worked With
James A
August 16, 2021
Common oil change,tire rotation. Seemed wait time was long, do not think they balanced front tires with rotation. Shakes at 65 mph.should be common practice !! long, do not think they balanced front tires with rotation. Shakes at 65 mph.should be common practice !! More
by SUPER.DAVE
Employees Worked With
Service department
August 15, 2021
Great service. Second car I bought there in two months. Couldn't be easier and the staff makes it a very pleasant experience with no hassles. Couldn't be easier and the staff makes it a very pleasant experience with no hassles. More
by MACISAAC_4
Employees Worked With
Clay Young, Austin and Mike conly
August 14, 2021
The cost for chip protect is in the extreme since it is just a simple wrap but only covers very small sections of the vehicle. You could pay similar price at a wrap shop get a nice design and cover the who just a simple wrap but only covers very small sections of the vehicle. You could pay similar price at a wrap shop get a nice design and cover the whole front end and cab. More
by NATHANIAL.PERRON
Employees Worked With
NA
