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Sunset Ford

Sumner, WA

Overview
Reviews
Vehicles
3.3
877 Reviews
Contact Dealership

6616 166th Ave E

Sumner, WA

98390

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Showing 877 reviews

September 22, 2021

Good customer service. Very expensive to have truck worked on. Didn't wash my truck. More

by QANNE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn Rogers
Report | Print
Sep 23, 2021 -

Sunset Ford responded

Thank you for your honest feedback. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 22, 2021

Windshield chip, scratch on window, old fingernail stuck to car, hole in tire, and expensive. More

by APRILGRADEN
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I ain’t no snitch
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Oct 09, 2021 -

Sunset Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please email us at wecare@sunsetautofamily.com

September 22, 2021

Wasn’t any thing positive! Would not recumbent to anyone! I didn’t trust the recommendation of work needed More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dawn
Report | Print
Oct 10, 2021 -

Sunset Ford responded

Joe, we are sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on your name or the information in your post. Could you please e-mail your VIN or phone number or any other name that the vehicle might be under to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? Your feedback is important to us. Please email us at wecare@sunsetautofamily.com

September 21, 2021

You guys are great. I love my new car. I will be sending friends! Thank you! More

by CECELIA.M.CANSINO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kim
Report | Print
Sep 22, 2021 -

Sunset Ford responded

Cecelia, we are very happy to have provided you with such a positive experience! Congratulations on your new vehicle! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 21, 2021

Great friendly staff that are honest and very helpful with finding all your options new or used More

by MCBRIDEJOHNNY9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Sep 22, 2021 -

Sunset Ford responded

Thank you so much, Johnny, for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 21, 2021

Although it is a distance from where I live, it is worth it when all my oil changes are free, time and product, an unheard of perk for customers at many other dealerships! More

by CEBRUDA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Sep 22, 2021 -

Sunset Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 21, 2021

They are very friendly. Work was done within time frame given to me. Followed covid precautions, Felt safe going there. More

by mgitt444
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tamy
Report | Print
Sep 22, 2021 -

Sunset Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Sunset Ford, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 20, 2021

Slow, rude, and never ending marketing calls. Would not recommend or buy from again. Poor. More

by RWATLON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
You figure it out.
Report | Print
Oct 07, 2021 -

Sunset Ford responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on your name or the information in your post. Could you please e-mail your VIN or phone number or any other name that the vehicle might be under to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? In particular, we're interested to hear about the never-ending marketing calls, as we're not currently clear where those might be coming from. Your feedback is important to us. Please email us at wecare@sunsetautofamily.com

September 19, 2021

One of the most painless car buying experiences we've had. Aaron was great and didn't pressure us to purchase at all. More

by MICHELLE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron
Report | Print
Sep 19, 2021 -

Sunset Ford responded

Thank you so much, Michelle, for choosing Sunset Ford! Congrats on your new purchase, and let us know if we can be of any more assistance! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 18, 2021

I worked with Mark, and he made the purchase process very easy. I appreciate Sunset Ford. More

by gsingh726
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Russell
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Sep 19, 2021 -

Sunset Ford responded

It's fantastic to hear that Mark provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Sunset Ford! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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