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Sunset Ford

Sumner, WA

3.4
875 Reviews
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6616 166th Ave E

Sumner, WA

98390

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Showing 875 reviews

September 23, 2021

I have bought a few vehicles from Tommy Bonter at sunset Ford now and it's always a great experience I will definitely be coming back for future purchases More

by LEE36
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Bonter
Sep 23, 2021 -

Sunset Ford responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Tommy and our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 23, 2021

They are very professional and the salesman was knowledgeable and got me into my truck in a timely manner. More

by DCOOGAN03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen
Sep 24, 2021 -

Sunset Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Sunset Ford. We hope you're enjoying your new truck! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 23, 2021

This is my 3rd time buying a vehicle from sunset ford, I always leave happy, Ceaser was great very friendly and made the process easy. Will be back in the future. More

by KKSANGEL01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ceaser and Matt
Sep 24, 2021 -

Sunset Ford responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we look forward to working with you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 23, 2021

Not sure if staff is short but getting people to take calls is tough. I called 3 times and was told someone would call me back, after being put on hold. Nobody called back. Finally, the receptionist t More

by DBCWILLIAMSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Receptionist, Dawn in Service (she did a good job).
Sep 24, 2021 -

Sunset Ford responded

Thank you for your business and this review. We apologize for the lack of communication on our part, and we appreciate you bringing this issue to our attention. We hope you will give us another opportunity to demonstrate our commitment to excellent customer service. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 23, 2021

I have never been so impressed by a dealership. At first, there were some snags but Joey more than made up for it. He was able to find the exact car I was looking for at a dealership 2 1/2 hours away and dro More

by NATALIA_MENERT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey
Sep 24, 2021 -

Sunset Ford responded

Thank you so much for your excellent review, Natalia! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 23, 2021

Was a Very good staff Tom horn was excellent enjoyed the Was a Very good staff Tom horn was excellent enjoyed the experience would recommend to pe ople I know More

by LEONARDVELASQUEZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom horn
Sep 24, 2021 -

Sunset Ford responded

Thank you for the kind words for our service department, Leonard! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 23, 2021

Had several issues. Waited for a long time but the car still wasn’t ready. Went and told them I was leaving and to call when it was done. They never called so I showed up at 6 to pick up my truck and nobo More

by josh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t remember
Oct 10, 2021 -

Sunset Ford responded

Josh, We apologize for the communication breakdown. Your time and business are important to us, so our service manager has been made aware of your loud rattling issue and would like for you to bring your vehicle back in as our top priority. Please call 888-336-7624 to book your appointment and mention that Bob has approved your issue as a VIP priority. Thank you for your feedback, we hope to see you soon. Please email us at wecare@sunsetautofamily.com

September 22, 2021

A great buying experience! I ordered my Explorer about 4 months ago and it arrived yesterday. It was the easiest purchase I have made. Thanks for making my buying process super easy and convenient! More

by KMBARROW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clayton
Sep 22, 2021 -

Sunset Ford responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new Explorer! Clayton and our team here at Sunset Ford are glad to have you as a customer. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 22, 2021

Good customer service. Very expensive to have truck worked on. Didn't wash my truck. More

by QANNE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn Rogers
Sep 23, 2021 -

Sunset Ford responded

Thank you for your honest feedback. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 22, 2021

Windshield chip, scratch on window, old fingernail stuck to car, hole in tire, and expensive. More

by APRILGRADEN
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I ain’t no snitch
Oct 09, 2021 -

Sunset Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please email us at wecare@sunsetautofamily.com

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