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Sunset Ford

Sumner, WA

Overview
Reviews
Vehicles
3.3
877 Reviews
Contact Dealership

6616 166th Ave E

Sumner, WA

98390

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Showing 877 reviews

October 03, 2021

Came back for a second chance but still customer service is at the bottom for this whole dealership. More

by Jeff Omaits
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
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Oct 20, 2021 -

Sunset Ford responded

Thank you, Jeff, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please email us at wecare@sunsetautofamily.com

Oct 20, 2021 -

Jeff Omaits responded

You are always welcome to reach out. Customer service you could say is a passion of mine and I'm always open to help.

October 03, 2021

Greasy figure prints all over my steering wheel, and console. While my service was done properly, the way they left my vehicle was absolutely unacceptable. More

by jonislitzer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Idk
Report | Print
Oct 20, 2021 -

Sunset Ford responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on your name or the information in your post. Could you please e-mail your VIN or phone number or any other name that the vehicle might be under to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? Your feedback is important to us.

October 02, 2021

Tommy Bonter was extremely knowledgeable and professional. He found me the right vehicle for my needs and budget. Highly recommend. More

by TACFIREMEDIC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Bonter
Report | Print
Oct 03, 2021 -

Sunset Ford responded

Thanks for sharing your thoughts about your experience with Tommy here at Sunset Ford. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 01, 2021

Poor customer service maintenance department very rude very argumentative unprofessional some what bullying would not recommend tammy and scott More

by GUSVILLEGAS275
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tammy scott
Report | Print
Oct 20, 2021 -

Sunset Ford responded

We're sorry to hear, Agustin, that your visit didn't meet the high standards that guests have come to expect from our dealership. Thank you for providing your contact information and someone from our management team will be in touch with you soon. We'd love to get to the bottom of this and turn things around for you. Please email us at wecare@sunsetautofamily.com

Oct 20, 2021 -

GUSVILLEGAS275 responded

Let just forget about it maybe next experience will be better if not then we can move forward i appreciate your response to the issue thank you

October 01, 2021

The service manager was kind and efficient when it came to servicing my Ford vehicle More

by kelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
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Oct 03, 2021 -

Sunset Ford responded

Thank you so much, Kelly, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Sunset Ford. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 01, 2021

Great service,, I’ll always recommended to my friends and coworkers,, they always on schedule More

by ROGELIOEDGAR1982
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
Oct 03, 2021 -

Sunset Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 30, 2021

Our new vehicle was sold at a fair price We got most of Our new vehicle was sold at a fair price We got most of what we were looking for More

by alejo_robles
Price
Recommend Dealer
Yes
Employees Worked With
Ceaser
Report | Print
Sep 30, 2021 -

Sunset Ford responded

Here at Sunset Ford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the vehicle they desire! We are glad to hear you enjoyed your experience, Alejo. It was a pleasure having you at the dealership. We appreciate your review! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 30, 2021

Sunset Ford did a great job with my recent oil change! Very quick work and friendly service. More

by DEAN1990
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service advisor- a dude. Can’t remember his name
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Sep 30, 2021 -

Sunset Ford responded

Dean, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 30, 2021

I had to get my brand new car repaired through insurance from hitting a deer and Scott Hummel made it a fast, stress-free process. He made sure to communicate with me throughout the whole thing and was very More

by MINNIEFRETZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hummel
Report | Print
Sep 30, 2021 -

Sunset Ford responded

Minnie, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Scott met your expectations. Thank you again for choosing Sunset Ford, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 30, 2021

Great service! In and done without a hitch. Thanks again Great service! In and done without a hitch. Thanks again Tammy and Bob for the great care. More

by Lori
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy, Bob
Report | Print
Oct 03, 2021 -

Sunset Ford responded

Thank you, Lori! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

Oct 04, 2021 -

Lori responded

Great Service! Thanks again Tammy and Bob for taking such good care of me!

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