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Sunset Ford

Sumner, WA

Overview
Reviews
Vehicles
3.4
875 Reviews
Contact Dealership

6616 166th Ave E

Sumner, WA

98390

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Showing 875 reviews

October 07, 2021

When I bought this car new, I also bought an extended warranty that I was told covered the car bumper to bumper. When I tried to use it for a piece of trim that was comming loose they told me it wasn't More

by mgitt444
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tamy
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October 07, 2021

No update for repairing process. Bad communication. No responsibility for damages during repairing process. It was very unhappy experience More

by johnseong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No info
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Oct 24, 2021 -

Sunset Ford responded

John, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Please email us at wecare@sunsetautofamily.com

October 05, 2021

Came in with check engine light on left with check engine light still on, was told they don't know why it's on More

by kagedoutlaw13
Recommend Dealer
No
Employees Worked With
Called Bob Hogan
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Oct 22, 2021 -

Sunset Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Please email us at wecare@sunsetautofamily.com

October 05, 2021

They were efficient & professional. Customer service was excellent. Very happy with the service. Good job More

by Susan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn
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Oct 05, 2021 -

Sunset Ford responded

Thank you, Susan, for choosing Sunset Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 04, 2021

Only dealt with service department, but every thing went good. The car works fine. Thankyou. More

by Rcrainwater
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept.
Report | Print
Oct 04, 2021 -

Sunset Ford responded

Thanks for sharing your thoughts about your experience working with our service department here at Sunset Ford. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 03, 2021

Working with Aron and Steven was easy and a great experience. We will definitely said family their way. Thank you for helping us find the right SUV. More

by Tonihoney2269
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aron, Steven
Report | Print
Oct 03, 2021 -

Sunset Ford responded

Thank you for choosing Sunset Ford, your feedback and rating mean a lot to us. We're glad to hear that Aron and Steven were able to help, and we hope to see you again! Congratulations on your new SUV! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 03, 2021

I like this dealership, however I wish the service people did a little better job. More

by M24047
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
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Oct 04, 2021 -

Sunset Ford responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. Thank you again for your input, and we hope to hear from you soon. You may reach out to us at your convenience at wecare@sunsetautofamily.com. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 03, 2021

Tammy and Jordan are great awesome customer service fast easy love coming here to get my vehicles serviced More

by BLACK_DONNIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy and jordan
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Oct 04, 2021 -

Sunset Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Tammy and Jordan here at Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 03, 2021

Came back for a second chance but still customer service is at the bottom for this whole dealership. More

by Jeff Omaits
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
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Oct 20, 2021 -

Sunset Ford responded

Thank you, Jeff, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please email us at wecare@sunsetautofamily.com

Oct 20, 2021 -

Jeff Omaits responded

You are always welcome to reach out. Customer service you could say is a passion of mine and I'm always open to help.

October 03, 2021

Greasy figure prints all over my steering wheel, and console. While my service was done properly, the way they left my vehicle was absolutely unacceptable. More

by jonislitzer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Idk
Report | Print
Oct 20, 2021 -

Sunset Ford responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on your name or the information in your post. Could you please e-mail your VIN or phone number or any other name that the vehicle might be under to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? Your feedback is important to us.

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