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Sunset Ford

Sumner, WA

Overview
Reviews
Vehicles
3.4
875 Reviews
Contact Dealership

6616 166th Ave E

Sumner, WA

98390

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Showing 875 reviews

October 09, 2021

Appointment was on time.Technician left oil hand prints all over my truck, Windshield and new mileage sticker , door handle , steering wheel from His oily hands. He also left my running lights on my truck More

by BROWNFORSPORTS76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lady at far north end of table.
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Oct 10, 2021 -

Sunset Ford responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly at wecare@sunsetautofamily.com. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 09, 2021

Dawn did an excellent job. She had numerous customers waiting and she dillengently helped everybody in a timeless manner. Professional service all the way around! More

by Mario Zampardo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn
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Oct 10, 2021 -

Sunset Ford responded

Thank you! We appreciate your business, Mario, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 09, 2021

Mechanic forgot to tighten lug nuts after a tire rotation - one fell off at the time of pickup- a Good Samaritan noticed it on the ground and missing from my wheel. Not cool More

by trackandbite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dawn
Report | Print
Oct 27, 2021 -

Sunset Ford responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on your name or the information in your post. Could you please e-mail your VIN or phone number or any other name that the vehicle might be under to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? We appreciate your feedback.

October 09, 2021

I'll be contacting Mr. Mitchell directly. Techs are less than helpful and poorly trained More

by sstedham1933
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tammy
Report | Print
Oct 27, 2021 -

Sunset Ford responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on your name or the information in your post. Could you please e-mail your VIN or phone number or any other name that the vehicle might be under to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? We appreciate your feedback.

October 08, 2021

Staff was friendly and prompt! Very clean work area. Very good at the reminders through text and email. More

by SHALINGO
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Oct 10, 2021 -

Sunset Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 08, 2021

Always a pleasure. Fast and professional service. I will continue to take my Truck here More

by ADAM.T.RODGERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Oct 10, 2021 -

Sunset Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Adam, and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 07, 2021

Service was provided as requested in a timely and professional manner. Scott was friendly and efficient. More

by RVLOCKWOOD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
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Oct 07, 2021 -

Sunset Ford responded

We appreciate your business and our team looks forward to serving you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 07, 2021

I had a car emergency because the oil leaked out of my car. Sunset Ford, without hesitation, replaced the oil plug and sent me on the road again! They actually saved me from what could have been a major d More

by kaabernathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabby
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Oct 07, 2021 -

Sunset Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 07, 2021

they are very serious guys and I appreciate them, I'm glad they were able to help me thank you very much More

by PALANDANDANI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danil
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Oct 07, 2021 -

Sunset Ford responded

Thanks for your feedback on your recent visit to Sunset Ford. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 07, 2021

Completely satisfied. Dawn kept me updated on work and cost. Much appreciated. I will return More

by Beth Chapin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn
Report | Print
Oct 07, 2021 -

Sunset Ford responded

Beth, It's great to hear that Dawn was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Ford! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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