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Sunset Ford

Sumner, WA

Overview
Reviews
Vehicles
3.3
877 Reviews
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6616 166th Ave E

Sumner, WA

98390

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Showing 877 reviews

October 12, 2021

Poor customer service from the manager and finance person- we were preapprived through our own bank but they still ran financing- which we got a “denial” for two weeks after purchase when they’d alrea More

by RONLYNHOWE
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manager and finance
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Oct 22, 2021 -

Sunset Ford responded

First of all, we’re sorry to hear if you felt pressured into any decisions during your experience with us. While we respect customers’ choice to get pre-approved loans through their own banks, we strive to bring our customers the best deal possible – this can mean sending your info onto lenders with more generous terms. The declination notice you received has nothing to do with your current financing and is simply something we are required to send by law. The additional inquiry will not affect your credit score and this denial requires no follow-up on your part. Thank you for your feedback and your time.

October 10, 2021

Sunset Ford has always been professional to deal with and helped fix my truck properly when needed. Thank you. More

by JOHNS22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
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Oct 11, 2021 -

Sunset Ford responded

Thank you so much for your excellent review, John! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Sunset Ford. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 09, 2021

Mechanic forgot to tighten lug nuts after a tire rotation - one fell off at the time of pickup- a Good Samaritan noticed it on the ground and missing from my wheel. Not cool More

by trackandbite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dawn
Report | Print
Oct 27, 2021 -

Sunset Ford responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on your name or the information in your post. Could you please e-mail your VIN or phone number or any other name that the vehicle might be under to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? We appreciate your feedback.

October 09, 2021

I'll be contacting Mr. Mitchell directly. Techs are less than helpful and poorly trained More

by sstedham1933
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tammy
Report | Print
Oct 27, 2021 -

Sunset Ford responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on your name or the information in your post. Could you please e-mail your VIN or phone number or any other name that the vehicle might be under to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? We appreciate your feedback.

October 09, 2021

Appointment was on time.Technician left oil hand prints all over my truck, Windshield and new mileage sticker , door handle , steering wheel from His oily hands. He also left my running lights on my truck More

by BROWNFORSPORTS76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lady at far north end of table.
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Oct 10, 2021 -

Sunset Ford responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly at wecare@sunsetautofamily.com. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 09, 2021

Dawn did an excellent job. She had numerous customers waiting and she dillengently helped everybody in a timeless manner. Professional service all the way around! More

by Mario Zampardo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn
Report | Print
Oct 10, 2021 -

Sunset Ford responded

Thank you! We appreciate your business, Mario, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 08, 2021

Staff was friendly and prompt! Very clean work area. Very good at the reminders through text and email. More

by SHALINGO
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Oct 10, 2021 -

Sunset Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 08, 2021

Always a pleasure. Fast and professional service. I will continue to take my Truck here More

by ADAM.T.RODGERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Oct 10, 2021 -

Sunset Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Adam, and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 07, 2021

Service was provided as requested in a timely and professional manner. Scott was friendly and efficient. More

by RVLOCKWOOD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Oct 07, 2021 -

Sunset Ford responded

We appreciate your business and our team looks forward to serving you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 07, 2021

I had a car emergency because the oil leaked out of my car. Sunset Ford, without hesitation, replaced the oil plug and sent me on the road again! They actually saved me from what could have been a major d More

by kaabernathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabby
Report | Print
Oct 07, 2021 -

Sunset Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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