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Sunset Ford

Sumner, WA

Overview
Reviews
Vehicles
3.4
875 Reviews
Contact Dealership

6616 166th Ave E

Sumner, WA

98390

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Showing 875 reviews

October 16, 2021

Great service. TJ Strecker is the best! Like doing business with Sunset Ford always been a fan! More

by LLW4959
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TJ Strecker
Report | Print
Oct 17, 2021 -

Sunset Ford responded

We appreciate your business and our team looks forward to serving you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 15, 2021

Thank you for your accommodating, helpful and speedy service...we appreciate your service department... especially Tammy! More

by LeighAnn Dryer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Oct 16, 2021 -

Sunset Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Tammy. Please don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 15, 2021

Friendly good service. Communicated well when additional issues that came up that needed addressing. Appreciated the staff More

by SWOODBURY1962
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember name
Report | Print
Oct 16, 2021 -

Sunset Ford responded

We appreciate you taking the time to leave us a great review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 15, 2021

Went in for one problem, they found four. All fixed and I'm happy. Nice to have mechanic looking for other problems. More

by johnpdineen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Oct 16, 2021 -

Sunset Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 15, 2021

When I visited, all new trucks had a markup of 3-4k+ and the dealership is not willing to negotiate a lower price that is fair for both parties. In short, they are willing to charge more just because they c More

by Ricky Chang
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Gordon
Report | Print
Nov 01, 2021 -

Sunset Ford responded

Ricky, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Thank you for your time, Ricky. Please email us at wecare@sunsetautofamily.com

October 14, 2021

Tom Horne is the best! Buy from him! He will give you honest, straightforward answers! More

by JVILLANUEVA1220
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Horne, Ray, Matthew V.
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Oct 15, 2021 -

Sunset Ford responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 13, 2021

My Sony Six CD player is stuck and will not load or eject the cds You folks checked it out and could not fix it I need to take the Ford truck to Car Toys to fix the stereo? More

by randy.robins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dawn
Report | Print
Oct 31, 2021 -

Sunset Ford responded

First of all, we apologize if we ever made it feel like we were trying to rush you out of the door -- your business and time are very important to us. However, as we aren't currently outfitted to do internal radio repairs, our only course of action would have been to remove the unit and send it to an external repair facility -- something that is likely to cost more money than just buying an entirely new replacement unit. That said, if you wanted to come back in and discuss your options, we'd be happy to talk you through them free of charge. Thank you for your feedback.

October 13, 2021

Tom was very knowledgeable and helpful. Cecil, the sales manager and your finance guy made a wonderful team with Tom. More

by ROBERTGCARLSON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Horne & Cecil
Report | Print
Oct 13, 2021 -

Sunset Ford responded

Robert, Thank you for your business and this review. We're happy to hear Tom and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 12, 2021

Poor customer service from the manager and finance person- we were preapprived through our own bank but they still ran financing- which we got a “denial” for two weeks after purchase when they’d alrea More

by RONLYNHOWE
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manager and finance
Report | Print
Oct 22, 2021 -

Sunset Ford responded

First of all, we’re sorry to hear if you felt pressured into any decisions during your experience with us. While we respect customers’ choice to get pre-approved loans through their own banks, we strive to bring our customers the best deal possible – this can mean sending your info onto lenders with more generous terms. The declination notice you received has nothing to do with your current financing and is simply something we are required to send by law. The additional inquiry will not affect your credit score and this denial requires no follow-up on your part. Thank you for your feedback and your time.

October 10, 2021

Sunset Ford has always been professional to deal with and helped fix my truck properly when needed. Thank you. More

by JOHNS22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Oct 11, 2021 -

Sunset Ford responded

Thank you so much for your excellent review, John! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Sunset Ford. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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