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Sunset Ford

Sumner, WA

Overview
Reviews
Vehicles
3.4
875 Reviews
Contact Dealership

6616 166th Ave E

Sumner, WA

98390

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Showing 875 reviews

October 21, 2021

The service was quick and efficient. The service people were very polite. I would certainly take my car there in the future. More

by theonnes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
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Oct 24, 2021 -

Sunset Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 20, 2021

The staff was very friendly and service was completed quickly. Sunset has always provided great service. More

by steven.c.kasemeier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel
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Oct 20, 2021 -

Sunset Ford responded

It's great to hear, Steven, that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Ford! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 20, 2021

My family and I had such an amazing and effortless time purchasing our tricks from Craig. We appreciate the customer service. More

by BRAZENHEARTSTATTOO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig
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Oct 21, 2021 -

Sunset Ford responded

Congratulations on the purchase of your new trucks! We are so glad that we had the opportunity to work with you, and that Craig could make this a top-notch experience! We look forward to continuing to serve you in the future! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 20, 2021

Great customer service! Definitely recommend if you want an overall great buying experience. Thank you! More

by Mark
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave, Chris
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Oct 21, 2021 -

Sunset Ford responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, Mark! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 18, 2021

Scott was rude, I brought my car in at the appointed time 8:30am they refused to do the work did oil change instead and took 9 hours to do it in, then refused to give me my keys until paperwork was done! Sco More

by Dede Ansite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott
Report | Print
Nov 04, 2021 -

Sunset Ford responded

Dede, Thank you for this feedback, Dede. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please email us at wecare@sunsetautofamily.com

October 18, 2021

John was great and very helpful through the whole process. Helped with every step of the process. More

by CVROCKEY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
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Oct 18, 2021 -

Sunset Ford responded

Thank you! John and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 18, 2021

Our salesman Ceasar was patient & knowledgeable not pushy. Both him & finance mgr stayed way after close to complete the sale. More

by BRENDA964
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ceasar
Report | Print
Oct 18, 2021 -

Sunset Ford responded

Brenda, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Sunset Ford are glad to have you as a customer. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 17, 2021

Happy that they were able to complete my repairs despite the fact that the work increased between making my original appointment and the date of service. But they failed to reply to a text to their service More

by POKERANDCIGARS@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Oct 18, 2021 -

Sunset Ford responded

Thank you for taking the time to leave us your feedback. We will be sure to share your comments with our team. If you'd like to discuss things further, please reach out to us at your convenience. We appreciate your business. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 16, 2021

No complaints. The work was done in a reasonable amount of time and they had the tires I was looking for in the size I needed. More

by jonah.pellett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Oct 17, 2021 -

Sunset Ford responded

Thanks for sharing your thoughts, Jonah, about your experience with Sunset Ford. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 16, 2021

The service was exceptional as were the service department members. Much better than your local Ford competitor. More

by JERI.LIPE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Oct 17, 2021 -

Sunset Ford responded

Thank you for choosing Sunset Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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