Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Sunset Ford

Sumner, WA

Overview
Reviews
Vehicles
3.4
876 Reviews
Contact Dealership

6616 166th Ave E

Sumner, WA

98390

Directions

By Type

Showing 876 reviews

November 11, 2021

Once again, your service personnel were friendly, provided a fair price and were q I ick to serve. Thanks for your excellent service! More

by artpierce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JR and Chris and the lady at the counter
Report | Print
Nov 12, 2021 -

Sunset Ford responded

Thank you for choosing Sunset Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 10, 2021

The worst services ever, they doesn't care abut give a a good service. Scott is the name of the person who attende me More

by ANDREAJAZMYN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott
Report | Print
Nov 18, 2021 -

Sunset Ford responded

Once more, we apologize for the unacceptable standard of customer service you experienced on your visit. Sunset Auto Family strives to provide perfect satisfaction to all of our customers, but sometimes mistakes happen and things fall through the cracks. However, even if no one is perfect, Sunset Ford makes it a point to make things right when things go wrong. We are sending you a refund for your service bill and have logged your complaints for future training opportunities. We hope to see you back soon. Thank you for your service and your time.

Nov 18, 2021 -

ANDREAJAZMYN responded

Thank you for your response, I agree with you no one's is perfect, I hope next time we need a services everything gone better, God bless you

November 10, 2021

Service was good. Won't recommend sunset again to any of Service was good. Won't recommend sunset again to any of my friends due to management and owners More

by Sjohnson9393
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scotts, Aaron, Austin
Report | Print
Nov 10, 2021 -

Sunset Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 10, 2021

Special thank you to Scott who checked me in to get my Special thank you to Scott who checked me in to get my car fixed he was very kind and welcoming! He set me up in a nice loaner while my car was being More

by ANGELBENSONJOBS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott, and Craig Johnson
Report | Print
Nov 10, 2021 -

Sunset Ford responded

Angel, We are very happy to hear Scott and Craig provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 10, 2021

Good service BUT my valve stem caps on two of my tires are missing ok More

by GWARNER32046
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Didn’t get name
Report | Print
November 10, 2021

Had everything done as planned and done well. Very professional. Made the truck look and smell like new. More

by coreylayman5811
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Have forgotten
Report | Print
Nov 11, 2021 -

Sunset Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Sunset Ford. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 09, 2021

Service was excellent, and timely. Service depth. Could do a better job of keeping customers updated on vehicle status. More

by ARTHURBEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Nov 09, 2021 -

Sunset Ford responded

Thank you, Arthur, for sharing your thoughts about your experience with our dealership. We thank you for bringing the communication problems you encountered to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly at wecare@sunsetautofamily.com. We appreciate your business and hope to see you again soon!

November 09, 2021

Always a great experience with Sunset, sales and car selection is the best in the area. More

by WELDONSTONEBURNER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Horn
Report | Print
Nov 10, 2021 -

Sunset Ford responded

Thank you for this wonderful feedback! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 07, 2021

Everyone was helpful and friendly and helped me find what I was looking for! Focused on the features, price range and other specs I asked about More

by DRISCOLL.KATHRYNK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey and Matt
Report | Print
Nov 07, 2021 -

Sunset Ford responded

Thank you, Kathryn! We're happy to hear that Joey and Matt helped you find the perfect vehicle. We look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 06, 2021

They always get me in quickly, and do great work. They are incredibly accommodating with my schedule! More

by JJLOCKEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Nov 07, 2021 -

Sunset Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

1
...
10
11
12
...
88