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Sunset Ford

Sumner, WA

Overview
Reviews
Vehicles
3.3
877 Reviews
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6616 166th Ave E

Sumner, WA

98390

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Showing 877 reviews

November 17, 2021

Asked for a diagnostic and told me what was wrong but didn't fix it More

by nascarfan85us
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott
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Dec 04, 2021 -

Sunset Ford responded

Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this. Please email us at wecare@sunsetautofamily.com

Dec 04, 2021 -

nascarfan85us responded

My car is back with them still same problem but have changed the part that they said so now hopefully with the diagnostic again they can fix the problem will see what happens

November 17, 2021

Great people made it a very relaxed experience. Front desk people were friendly and informed. More

by RON@WEIR2.COM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom - Cecil and Tamee ? ( Service dept).
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Nov 17, 2021 -

Sunset Ford responded

Thanks for your feedback on your recent visit to Sunset Ford. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 17, 2021

Sunset Ford has always been professional, courteous and responsive to our requests when servicing our truck More

by RJBUNDERWOOD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
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Nov 17, 2021 -

Sunset Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 17, 2021

From the moment I walked in to the moment I drove away they were great. They got my details and presented me with a ton of options. Walked me through each bit, gave me one heck of a test drive route sugge More

by M.BIERNOTH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caesar
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Nov 17, 2021 -

Sunset Ford responded

Thank you so much for choosing Sunset Ford! Congrats on your new purchase, and let us know if we can be of any more assistance! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 16, 2021

Got a fair deal, they were attentive (including management) when there was an immediate problem. More

by DBDB6591
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Wengert (sales), Service manager and General manager (names?).
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Nov 16, 2021 -

Sunset Ford responded

Thanks for sharing your thoughts about your experience working with Joe and our team here at Sunset Ford. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 16, 2021

Quick and friendly service, didn't feel pressured to buy...would recommend this place for 1st time buyers :) More

by KENNETH-TAIMANGTO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vanis Daniels
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Nov 17, 2021 -

Sunset Ford responded

Thank you for choosing Sunset Ford, your feedback and rating mean a lot to us. Congratulations on your new vehicle! We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 15, 2021

The people seemed friendly and willing to help find the right car and the right deal for us. More

by BMQ486
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ceaser
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Nov 16, 2021 -

Sunset Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 14, 2021

They got me in right away when no one else could and took care of all my needs. More

by HARRISON204
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
My service tech
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Nov 14, 2021 -

Sunset Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 13, 2021

Very nice, calm environment. Quick appointment schedule and love the shuttle service. See you againsoon More

by WENGER60
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
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Nov 14, 2021 -

Sunset Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 12, 2021

I was out in less than an hour which I appreciate. Staff was very courteous and professional. More

by nelson-brad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel Holmes
Report | Print
Nov 14, 2021 -

Sunset Ford responded

We appreciate your business and our team looks forward to serving you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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