Sunset Chevrolet - Service Center

Not being able to fix my car. Tried of smoke being blown up my xxx. Have had our car in the service department for over 75 day in the last year. We have been lied to multiple times Tried of smoke being blown up my xxx. Have had our car in the service department for over 75 day in the last year. We have been lied to multiple times and have caught them in the lies. Also why they've had our car there's been damages done to it such as: curbed rim and door dings. Just had it in for an oil leak but they said its not leaking oil, it's residual from when they changed my oil the last time it was in, which is impossible. Because where the oil is coming from there's no way it's from them dripping oil onto the motor during an oil change. I'm also a half a quart low on a brand new car, strange if there's not an oil leak. They said they are here for us, or they're trying to help us but we have not had any positive results yet. We are now taking it to different dealer for service. More

Thank You! Kudos to Mike Odom and Tim( mechanic that did all the repairs, my apologies for not catching your last name) in your service department for going abov Kudos to Mike Odom and Tim( mechanic that did all the repairs, my apologies for not catching your last name) in your service department for going above and beyond in getting my Trailblazer SS fixed. Transportation was provided while my car was being fixed. Follow up phone calls were made in what repairs were needed. And the big kicker for me was having my car delivered back to my work since my work day is hectic, definitely wasn't expecting that but was greatly appreciative of the Customer Service. Thank you again for taking the stress out of all this! More

Best Sales and Buying Experience Ever!!! We recently went to Sunset Chevrolet in Sumner to browse new economical cars; however the new Camaro caught our eyes. After taking it for a test driv We recently went to Sunset Chevrolet in Sumner to browse new economical cars; however the new Camaro caught our eyes. After taking it for a test drive with Lorin, we simply love the car but it didn’t fit my budget. We were then approached by Dave Goeke. He not only listen but was very knowledgeable and knew exactly what we were looking for. I am not sure how he magically found the car for us but he completely made our day. Dave provided excellent service and was also very fair when it came to negotiating the price of the car. I would recommend Dave Goeke to any of my friends!!! KUDOS to you DAVE and Big thanks to Cindy in Finance. Best Sales and Buying Experience ever!!! Thanks, Maggie and Dan More

Fraudulent Answers and Poor Service I had an appointment made via Sunset's web site. When I got to Sunset, prior to my appointment time I checked in and was told I had no appointment, I had an appointment made via Sunset's web site. When I got to Sunset, prior to my appointment time I checked in and was told I had no appointment, had the conformation in my truck that said I did. I was told that they would fit me in. I informed the service writer of my needs; 1- Free oil Change, 2- Tire Pressure warning light troubles (third time since purchase), 3- Battery Light illuminating twice in the last 5 months. 4-Check Engine Light On, 5- Wash the truck. I was told of possible charges when I stated I had an extended warranty and was told I had none according to their records, my response, yes I have a bumper to bumper three year or thirty-six thousand mile GM plan. Again was told can't have they don't sell that plan. I went to my truck and presented the service writer my copy of the warranty. I was told it would take a couple of hours to repair, two hours I am fine with that. Communicated the TPS concern being over-sensitive and not being repaired in previous visits, the service writer then proceeded to tell me that that is the way it is and tried to make me feel as if! don't know what I am talking about, being a person with a mechanical aptitude and knowing something about cars, I didn't fall off the turnip truck yesterday, you can see how far I got and was told they will reset the parameters. I was in the waiting room and again the service writer contacted me about the battery light problem, was told that nothing could be found on the intermittent problem, but his tech told him I should be plugging in the block heater in temperatures under 40 degrees, wrong, if that was the case, it would have to be plugged in 9 months of the year. Do you think I would buy this too, I'm not stupid. The check engine light went fine I had the trouble codes scanned prior to taking the truck in. The free oil change not a problem, but talking to others in the waiting room who had appointments, I was told they routinely takes an hour to and hour and a half for the free service. A lot of time for just changing the oil and filter. I feel that if you get you should get a vehicle inspection as well, great selling opportunities, but no. I feel that you should be giving a customer a quick inspection in order to make your customer aware of current or possible future repairs. The last complaint is minor but, every visit I have asked for them to wash my truck, has it happened no! I said that was the last complaint, not. When you are done with the vehicle and park it in the lot for pick-up, you don't stack vehicle in front of it. I am disabled and it is hard for me to get in and out of my vehicle enough, but having to run back and forth to get the vehicle moved hurts. I am a dis-satisfied customer and would like some answers. John L. Gehringer Roy, WA More

BEWARE OF THE LIFETIME POWERTRAN WARRANTY SERVICE!!!!!!!!!! Purchased a used GMC Denali and within 4 months during first oil change was advised the oil pan was leaking and it was a seal. I th SERVICE!!!!!!!!!! Purchased a used GMC Denali and within 4 months during first oil change was advised the oil pan was leaking and it was a seal. I think perfect, good thing I got the lifetime powertran warranty. Only to find out there is "FINE PRINT". I was told the oil pan is covered for any failure and if it fails the gasket is covered, but in this case because just the gasket failed it is not covered, $475 please. How does an oil pan fail unless it is punched wrong or something of that sort? Very disappointed and I will not be purchasing another vehicle under this cheesy warranty. More