Sunset Chevrolet - Service Center

Fraudulent Answers and Poor Service I had an appointment made via Sunset's web site. When I got to Sunset, prior to my appointment time I checked in and was told I had no appointment, I had an appointment made via Sunset's web site. When I got to Sunset, prior to my appointment time I checked in and was told I had no appointment, had the conformation in my truck that said I did. I was told that they would fit me in. I informed the service writer of my needs; 1- Free oil Change, 2- Tire Pressure warning light troubles (third time since purchase), 3- Battery Light illuminating twice in the last 5 months. 4-Check Engine Light On, 5- Wash the truck. I was told of possible charges when I stated I had an extended warranty and was told I had none according to their records, my response, yes I have a bumper to bumper three year or thirty-six thousand mile GM plan. Again was told can't have they don't sell that plan. I went to my truck and presented the service writer my copy of the warranty. I was told it would take a couple of hours to repair, two hours I am fine with that. Communicated the TPS concern being over-sensitive and not being repaired in previous visits, the service writer then proceeded to tell me that that is the way it is and tried to make me feel as if! don't know what I am talking about, being a person with a mechanical aptitude and knowing something about cars, I didn't fall off the turnip truck yesterday, you can see how far I got and was told they will reset the parameters. I was in the waiting room and again the service writer contacted me about the battery light problem, was told that nothing could be found on the intermittent problem, but his tech told him I should be plugging in the block heater in temperatures under 40 degrees, wrong, if that was the case, it would have to be plugged in 9 months of the year. Do you think I would buy this too, I'm not stupid. The check engine light went fine I had the trouble codes scanned prior to taking the truck in. The free oil change not a problem, but talking to others in the waiting room who had appointments, I was told they routinely takes an hour to and hour and a half for the free service. A lot of time for just changing the oil and filter. I feel that if you get you should get a vehicle inspection as well, great selling opportunities, but no. I feel that you should be giving a customer a quick inspection in order to make your customer aware of current or possible future repairs. The last complaint is minor but, every visit I have asked for them to wash my truck, has it happened no! I said that was the last complaint, not. When you are done with the vehicle and park it in the lot for pick-up, you don't stack vehicle in front of it. I am disabled and it is hard for me to get in and out of my vehicle enough, but having to run back and forth to get the vehicle moved hurts. I am a dis-satisfied customer and would like some answers. John L. Gehringer Roy, WA More

BEWARE OF THE LIFETIME POWERTRAN WARRANTY SERVICE!!!!!!!!!! Purchased a used GMC Denali and within 4 months during first oil change was advised the oil pan was leaking and it was a seal. I th SERVICE!!!!!!!!!! Purchased a used GMC Denali and within 4 months during first oil change was advised the oil pan was leaking and it was a seal. I think perfect, good thing I got the lifetime powertran warranty. Only to find out there is "FINE PRINT". I was told the oil pan is covered for any failure and if it fails the gasket is covered, but in this case because just the gasket failed it is not covered, $475 please. How does an oil pan fail unless it is punched wrong or something of that sort? Very disappointed and I will not be purchasing another vehicle under this cheesy warranty. More

From the moment I stepped onto the lot of Sunset Chevrolet, I was never pressured or pushed to do something that made me feel I wasn't getting a great deal. I met with Dave Goeke and I told him I w Chevrolet, I was never pressured or pushed to do something that made me feel I wasn't getting a great deal. I met with Dave Goeke and I told him I would be the best or worst customer he ever had. Obviously, I was a good customer because I have bought two Silverado's in as many years. The other day I stopped by for my free lifetime oil change and bought another truck. More

Warning............. When I bought my new vehicle Sunset Warning............. When I bought my new vehicle Sunset promised "Free Oil Changes" then when I went in for my first one they said that I would have Warning............. When I bought my new vehicle Sunset promised "Free Oil Changes" then when I went in for my first one they said that I would have to attend a Saturday "EVENT" to register my vehicle or no free oil changes? I paid for them as part of the deal??. (They want me to come to the service Sales Pitch in my opinion) This dealership is dishonest in my opinion. When I contacted Chevrolet they knew nothing about the program. Sunset will never see another penny from me! More

We had a service related problem with a recent visit and contacted management to complain. We found the service manager to be responsive and willing to help us rectify the problem. The service department contacted management to complain. We found the service manager to be responsive and willing to help us rectify the problem. The service department eagerly fixed our problem to our satisfaction and apologized for the problem. The issue was addressed by the dealership and we were assured that we would not have a similar problem in the future. We will continue to use Sunset Chevrolet for service visits. I updated my review as a result of them taking care of our issue. More

My review of this dealership starts with their service department. I couldn't believe that a dealership (which aren't known for being honest) would be so honest and give so much attention to an old tr department. I couldn't believe that a dealership (which aren't known for being honest) would be so honest and give so much attention to an old truck I didn't even buy there. I had a terrible problem for years with my electrical system. I couldn't get it figured out. I took it to another dealership who charged me a fortune to "FIX" it with out contacting me first to get my approval, and of course it wasn't the fix. After that and numerous other shops (and a whole lot of money) I finally decided to take it to Sunset. The person who investigated my truck did so for the entire day. And he found it!!! I was so relieved to finally know what gremlin had been living in my truck. And.. instead of just fixing it themselves with out contacting me, then charging me (like the other dealer) they told me all about my problem and allowed me the opportunity to fix it myself. When I went to pick up my truck and pay for the many many hours of investigation they only charged for ONE hour. This dealership was so good to me, they treated me like gold and I was just a girl who brought her old pickup in, in a desperate attempt to fix a problem that plagued me for years. I've gotten a sum of money to finally buy myself a brand new car. I immediately thought of Sunset and decided to come do this review. I will be spending that money with them as I know I will be treated fairly and end up with a safe vehicle. More