Sunset Chevrolet - Service Center

Even Service Manager doesn't care I had my check engine light go on and the stabilitrak light flashing on the dash. I took the suburban to orileys to get the check engine light code ch I had my check engine light go on and the stabilitrak light flashing on the dash. I took the suburban to orileys to get the check engine light code checked and found that # 4 cylinder was miss firing. I took the 2008 Subaru to Sunset service department on 02/23. Colten told me there was 137 charge to have the code checked and it would go towards repair. I had to a trip planned and need the vehicle checked. After having suburban all day I found that they could not make the miss fire happen again. I picked the vehicle up drove home and it happened to me. This was 20 miles from the Sunset Sumner. I was going to bring it back the next day but it seemed to run better. The next day I was to leave. While driving the suburban I started hearing a lifter noise. I checked the oil while waiting for the service department to call me back. There was none on the dip stick. You would thing that 137 dollar diagnostic charge would be at least checking the oil. I called left a message for the service manager. It will be a week and still no return call. Caring about customers start at the top. With no call back I think I understand why the rest of the team does not care. About providing good customer service. More

Extremely Poor Service Department Absolutely do not buy a vehicle from Sunset Chevrolet. The individuals in sales are great, but you will be severely disappointed once you have to work Absolutely do not buy a vehicle from Sunset Chevrolet. The individuals in sales are great, but you will be severely disappointed once you have to work with their service department. I have had my truck in for service, and almost every visit was a nightmare. 1 visit was an oil change where they also wanted to update my instrument cluster. The technician fried my instrument cluster and I was without my truck for almost 2 weeks. Another visit, I was delayed because my vehicle was blocked in and I couldn't get out. Another visit I noticed my wheel cap was missing and I had to drive all the way back to Sunset to order a replacement cap. The last visit was the final straw. My Silverado was leaking above the drivers side visor. I called to make an appointment, and they needed me to wait 4 or 5 days because they were backed up. The good news was Andy their technician seemed to know exactly what the problem was (XM antennae). When I brought the truck in for service, I was told they would need it for 2 to 3 days. When I asked why, I was told they still have a backup, and in case it wasn't the antennae, they would need time to trouble shoot. I checked my truck in, and was then told it would be a 20 to 25 minute wait for my rental car. 45 minutes later, I went back to the service counter to find the rental car rep chatting with the technicians. I insisted on getting my truck back, and drove away with nothing repaired. I called Gilchrist Chevrolet in Tacoma, and they got me in the next day. What would have taken Sunset Chevrolet 2 to 3 days to fix, took Gilchrist 2 hrs. Gilchrist got my truck right in, fixed the leak around my antennae, performed a recall service on my 4 wheel drive system, and changed my oil in less than 2 hrs. Lifetime oil changes is not worth the pain and frustration of dealing with the Sunset Chevrolet service department. I will pay for the oil changes and take my truck to a true 5 star service department at Gilchrist Chevrolet. More

For over 1-1/2 been outstanding I know everybody has an off day but a service writer should always be courteous. The last time I had my Silverado in for service, I ask a couple quest I know everybody has an off day but a service writer should always be courteous. The last time I had my Silverado in for service, I ask a couple questions and all I got was negativity and talked down too. I have had a very good experience previous, I drive 40 miles each way to get to Sunset and the experience of purchasing was outstanding but I think a service writer needs to Represent the dealership and I am very displeased. More

Best Dealership Ever ! I just want to say thanks to Phil Mitchell and his staff; Bob Fish our salesmen, Tyler the GM, and John - Service Director for stepping up to the I just want to say thanks to Phil Mitchell and his staff; Bob Fish our salesmen, Tyler the GM, and John - Service Director for stepping up to the plate when the customer needed help. I have purchased vehicles from more dealerships in the past than I can count, but never have I been treated so fair and watched as employee’s and staff from the top down, go out of there way for a customer, as they have here at Sunset Chevrolet for me. I purchased a used vehicle here, and like any normal vehicle, it had a few issues after the sale. The difference between Sunset the other dealerships, they truly do care about their customers and concerns after the sale. Many dealers I have used in the past don’t even know your name when you come back, especially if you have a problem. Not here at Sunset, the entire staff went out of their way to take care of me and my family after the sale. Thank you so much ! Dave C More

got oil chang and the oil filter was loos oil filter was loos and oil was dripping from it. and looked at the dip stick it showed oil at the bottom tip of the stick so my truck ben running l oil filter was loos and oil was dripping from it. and looked at the dip stick it showed oil at the bottom tip of the stick so my truck ben running low on oil More

regular oil change Great service, questions answered, one can get there car washed, which is great when your busy. Also they even vacuum the front out, I really enjoyed Great service, questions answered, one can get there car washed, which is great when your busy. Also they even vacuum the front out, I really enjoyed that.Thanks. More

Great Service Some basic service needed to be done with replacement of a worn part and take care of a recall notice, Transmission service, oil change, turn signal a Some basic service needed to be done with replacement of a worn part and take care of a recall notice, Transmission service, oil change, turn signal assembly replacement and air bag recall for wiring that was getting chafed. All done in one day and done right the first time. More

Excellent My experience at Sunset was exceptional. My advisor, Pat, listens, asks pertinent questions, clearly explains what work needs to be done and has alwa My experience at Sunset was exceptional. My advisor, Pat, listens, asks pertinent questions, clearly explains what work needs to be done and has always been patient and kind. More

Best Service Experience and Amazing Quality! We have use another Chevrolet Dealership before and were unhappy with the service...We were told by a friend to give Sunset Chevrolet in Sumner a try. We have use another Chevrolet Dealership before and were unhappy with the service...We were told by a friend to give Sunset Chevrolet in Sumner a try. We took our 1999 Silverado Truck into see Colton in the service Department. He could tell we had previously had a bad experience. Colton put our mind at ease and we left our truck. They called later with the estimate and it seemed fair so we ok the work. On the day we came to pick up the truck it was almost $200.00 cheaper than quoted they washed the truck and cleaned up some parts on the engine that they didn't even work on. The shop is Amazing Clean, the staff is very friendly and they all go way beyond the extra mile for the customer. I would recommend this dealership and its aervice Department to my friends and family. We don't even live close but it was well worth the drive to get great service! Thank You Colton, The Claiborne's More

Liars, terrible workmanship Worst experience of my life in customer service with this company, they do not stand behind their work. They DO NOT honor there LIFETIME SERVICE WARRA Worst experience of my life in customer service with this company, they do not stand behind their work. They DO NOT honor there LIFETIME SERVICE WARRANTY. THEY ARE LIARS. We bought a truck here in 2013 from James Lucas and it was back in their service department numerous times for the same reason (broken snap rings) and it was never resolved. After the "repair" it only lasted 20k miles and the first time my husband put the truck in 4 wheel drive it broke down, but this time they wouldn't fix it. We bought a 3500$ extended warranty and had their lifetime warranty. They wanted us to pay another $1900.00 for repairs that they obviously didn't get right originally. So I had my truck towed from there and they forgot to put my drivelive and transfer case in the truck when the tow truck driver came to get it. They delivered the parts to my truck the next day in a "lifetime warranty truck" what a joke!? Also when the tow truck driver came to get it there were 3 service department guys standing around while the tow truck driver and his wife pushed the truck out of the shop, the tow truck driver and his wife were 60+ years old! My wiring harness were dragging all the way to the other shop. My transfer case was in pieces in 3 different boxes and someone threw the coffee grounds from there coffee pot in the shop in the box. DO NOT TRUST THESE PEOPLE-IAN-Service Technician, JOHN the "Service Manager" and ROMAN. They stated they were doing their best-which if that was the best they could do I'd hate to see their worst! They will never ever ever get another dime from me and I will warn people from here on out about their sheisty ways... More