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843 Reviews of Sunset Chevrolet - Service Center
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February 11, 2018
Always flexible Because I work out of state and only drive my vehicle home once and a while. It s hard to find anyone who can or is willing to work on my truck when I Because I work out of state and only drive my vehicle home once and a while. It s hard to find anyone who can or is willing to work on my truck when I’m home. I have never had a problem with sunset and the customer service DEPT. More
by SLMULLINS
Employees Worked With
Service Department
January 26, 2018
Oil change/Tire rotation Service and people are always great. Super nice, attentive. They always make sure I’m completely aware of everything they are doing. No surprises. Gre Service and people are always great. Super nice, attentive. They always make sure I’m completely aware of everything they are doing. No surprises. Great place to do business. More
by Righthook
Employees Worked With
Service Department
January 16, 2018
Repairs done right the first time! Sunset honored a 15 year old warranty on my truck. Repair done right. Very happy. I like that dealer service is so fast and guaranteed. Sunset honored a 15 year old warranty on my truck. Repair done right. Very happy. I like that dealer service is so fast and guaranteed. More
by HansGyswyt
Employees Worked With
Service Department, Doug Hill
July 20, 2017
Free Oil Change JOKE! I bought my car from Sunset with the added bonus of free Oil Changes for Life...GREAT! When I made my appointment the schedule was 2 1/2 weeks out..O I bought my car from Sunset with the added bonus of free Oil Changes for Life...GREAT! When I made my appointment the schedule was 2 1/2 weeks out..OK no problem. I made my appointment at 8:45 (earliest available) I was asked if I would like to wait (Thank Goodness I didnt!)...I politely declined and said I would be back in a few hours to pick it up. I was told that would be good. At 1:00 I returned for my car (4 1/2 hours later) and it had not even been looked at yet...let alone oil changed?! WHAT?!!! The Serviceman was stumbling all over himself stating that he thought he had a better part of the day to get it done...4 1/2 hours is not long enough for an oil change?! He said sorry all the guys are out to lunch! I let them all know how upset I was and I was quickly taken out to my car. I was asked if I would like to reschedule....WHAT?! HAHAHAH! Absolutely NOT!!! Sunset Chevrolet...It is BAD Business to promise something you are unable to deliver on!! GAMBLIN MOTORS HERE I COME! More
by Clubking
Employees Worked With
? Guy at the end of the Service Counter
May 16, 2017
Bad service, and informative staff I dropped off my ford f150 for a 7:00 am appointment for a warranty issue. No one called to give me a status update ,after calling 3 times throughout I dropped off my ford f150 for a 7:00 am appointment for a warranty issue. No one called to give me a status update ,after calling 3 times throughout the day i was told still working on fuguring out the problem. By 2:00 pm i called again and was told the person working on my vehicle was out to lunch .3:30 i arrived to get an update and was told it was just being brought in to start diagnostic check.I was lied to 3 times by staff finding out later they put my vehicle in the back and forgot about it. I will ever take my vehicle yhere again i would pay $100 deductible to go some where else More
by shaun abbott
Employees Worked With
Scotty Farman
February 16, 2017
Worst staff Unprofessional: Christine was eating food while talking on the phone. Furthermore, she continually interrupted my while I was trying to explain my si Unprofessional: Christine was eating food while talking on the phone. Furthermore, she continually interrupted my while I was trying to explain my situation. Finally, she only listened to respond and refused to elevate my concern to someone who could actually make a decision. Lack of communication: days would go by before received any status on my vehicle - I had to initiate contact. Lack of attention to detail: I picked up my vehicle (repairs still needing to be completed) because I needed it and the tires had roughly 20 PSI in them. They were going to put me on the road with an unsafe vehicle. More
by Castle Family
Employees Worked With
Service Department
January 06, 2017
Bad bad customer service in service department I had a 5:00 appointment to have my 2014 camaro serviced and I drove around and around trying to find a place to park. An employee almost hit me when I had a 5:00 appointment to have my 2014 camaro serviced and I drove around and around trying to find a place to park. An employee almost hit me when I was turning around, I had to call to get someone's attention to tell me where I'm suppose to go, I guess the slow continual drive by wasn't obvious enough, I was told to pull inside they were opening the doors. Once inside I sat for 15 minutes still not knowing where I was supposed to leave it, no one said a single word or motion. I was completely ignored. Perhaps they were not happy to have a 5:00 appointment. I left and will go to any other Chevy dealer except this one. To bad for you, I just made the last payment and was planning on a new generation. More
by Kristy R
Employees Worked With
Service team working 1/6/17
September 29, 2016
Service THE SERVICE DEPARTMENT TOLD ME 3 HOURS AND IT HAS NOW BEEN OVER 5 HOURS AND THEY STILL CAN NOT TELL ME WHAT TIME THEY WILL HAVE IT FINISHED! THE SERVICE DEPARTMENT TOLD ME 3 HOURS AND IT HAS NOW BEEN OVER 5 HOURS AND THEY STILL CAN NOT TELL ME WHAT TIME THEY WILL HAVE IT FINISHED! More
by Mr. S>M>
Employees Worked With
Service Department
May 04, 2016
Did not perform the service I was charged for I took my truck in for an oil change and tire rotation. When it was complete, I paid and returned to my vehicle. I had scrubbed the curb, so knew th I took my truck in for an oil change and tire rotation. When it was complete, I paid and returned to my vehicle. I had scrubbed the curb, so knew the tire location before having the service done. Come to find out that scrubbed tire was in the same location. So I returned into the dealer to notify them I was charged for a tire rotation and the service was not performed. They talked to the tech. and provided me with some excuses that it was waiting for the lift, and having new people and paperwork brought to her....somehow my truck was brought around front and signed off that service was "complete". I simply asked for a refund and will get the service done elsewhere. More
by Chevy2500
Employees Worked With
Christine
April 14, 2016
Bad communication with service manager to mechanic A 2 hour job takes 4 days worst experience I've ever had . Will not be recommending anybody I know to go there for any kind of help. A 2 hour job takes 4 days worst experience I've ever had . Will not be recommending anybody I know to go there for any kind of help. More
by Mark
Employees Worked With
Colton, Service Department
