Sunset Chevrolet - Service Center

Replace glowplug, oil change, airbag recall, Service for airbag recall, oil change, evaluate Onstar, service engine light on. Oil change & airbag replace went OK. Onstar tested fine after not w Service for airbag recall, oil change, evaluate Onstar, service engine light on. Oil change & airbag replace went OK. Onstar tested fine after not working in Canada. Sunset Service mgr (Chrissteen?) told me Onstar wont work in Canada. After calling Onstar they said they do have service in Canada though service is spotty. The check engine light was due to a bad glowplug (diesel) that needed to be replaced. Service mgr left message to call back to authorize work a little before 11:00am. After repeatedly trying to talk with her to start work she finally called me at 4:00pm. It was completed by 5:15pm when she called me to pick it up Workmanship seems fine. But the service mgr needs to return multiple calls throughout the day in a more professional & prompt manner The vehicle basically sat most of the day while she wouldnt answer the phone. She also needs to study Onstar system to better understand how it works. Overall not a good way to run a business and it reflects poorly on Sunset Chevs once outstanding reputation Hopefully she will learn from this to be better at her job. More

Always friendly and knowledgeable service. We have always received good service with courteous and knowledgeable service advisors. Most service and repairs are performed on the first visit, ver We have always received good service with courteous and knowledgeable service advisors. Most service and repairs are performed on the first visit, very good in my opinion More

Service of 2015 3500HD I have had my truck since August of 2014 and I have dealt with Ian since day one. This time when I came in to get my truck serviced I found out that I have had my truck since August of 2014 and I have dealt with Ian since day one. This time when I came in to get my truck serviced I found out that Ian no longer works for you. I waited about 5 min before being greeted with people walking back and forth looking up but not saying a word. They just kept working on what ever was more important. Once I was finally greeted the service gentleman was very nice to work with. When I received my phone call saying my service was completed I returned and went to pay for my additional items over and above my oil change, the gal that rang me up was very short, she didn’t say a word other then how much I owed and where to sign. After leaving the service department and getting to my truck I had oily finger prints all over my door, door handle, hood, grill and steering wheel. My seat and mirror had all be readjusted to whoever moved it around the lot. This was by far the worst interactions that I have ever had with Sunset. I hope it doesn’t continue because I well definitely find another dealership to deal with. More

Went above and beyond to trouble shoot intermittent problem Took the time to trouble shoot intermittent problem, correctly identified the malfunctioning component and kept me informed of the progress. I couldn’ Took the time to trouble shoot intermittent problem, correctly identified the malfunctioning component and kept me informed of the progress. I couldn’t be more pleased with the results. Well Done More

Sunset Chevy Had great services . Everyone was very helpful and friendly. Would highly recommend dealership to everyone. Got me in and out within the time I was Had great services . Everyone was very helpful and friendly. Would highly recommend dealership to everyone. Got me in and out within the time I was told. More

Oil change I came in earlier then my appointment was made for and they took my car in and got the oil change quickly and answered questions that I asked I came in earlier then my appointment was made for and they took my car in and got the oil change quickly and answered questions that I asked More

Great service quick and fair I had the extended warranty and had no issues thanks! Would recommend to my friends and family keep up the good work I had the extended warranty and had no issues thanks! Would recommend to my friends and family keep up the good work More

Service for life Chevrolet, got oil change and minor recall Service center opened garage door ,drove in out of the cold weather .Vallet service was great they knew about recalls and oil change. Gave me an idea Service center opened garage door ,drove in out of the cold weather .Vallet service was great they knew about recalls and oil change. Gave me an idea of how long it would take (2.5hr)had contact number and was called /text about an 1 hr1/2 later that they had finished with my Colorado and it was ready for pickup. Walked back from Berryland restaurant (GREAT breakfast &Service) Truck was pulled up and all was work explained and if there was anything else I needed to know or questions I may have ...guest call or stop back by.Overall positive and helpful crew.... More

Convenient and timely Flexible to change my appointment and fast service. Cordial service representative who also talked to me about Chevrolet quality for 2018 as well as K Flexible to change my appointment and fast service. Cordial service representative who also talked to me about Chevrolet quality for 2018 as well as KBB award More

Engine light on Sunset got me in the next day. It’s a new car and engine light was on. Sunset gave me a rental for the day. Sunset got me in the next day. It’s a new car and engine light was on. Sunset gave me a rental for the day. More