Back

Sunset Chevrolet - Service Center

Sumner, WA

4.4
844 Reviews

844 Reviews of Sunset Chevrolet - Service Center

Sort by
March 04, 2024

Oil change service is completed quickly. Service writers can be grumpy though. One lady is particularly unfriendly and I always try to avoid her. Seems like I’m ruining her day with my prese More

by SilverAdo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2024 -

Sunset Chevrolet responded

Thank you for sharing your feedback with us. We value all feedback as it helps us identify areas where we can improve our services. Providing excellent customer care is a top priority for us, and we will address this concern with our team to ensure a more pleasant experience for all our customers. We appreciate your business and look forward to exceeding your expectations next visit! Please feel free to reach out if there is anything else we can do to take care of you. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

February 11, 2024

Needed a basic oil change. People there are attentive and friendly. It's a clean place. More

by jjmocha2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Sunset Chevrolet responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

February 07, 2024

So easy to schedule and work with. The waiting area is nice as well as all the employees More

by KHall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Sunset Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

January 23, 2024

I have a very good service today with Sunset. They always do a wonderful job. More

by robin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Sunset Chevrolet responded

Robin, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Sunset Chevrolet! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

January 12, 2024

Can't beat this dealership for Service. Both professional and friendly. We bought our 2005 Silverado 3500 truck at Sunset and have always had it serviced here. Exceptionally Happy! More

by Elz850
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

Sunset Chevrolet responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

September 07, 2023

I went in for my 3rd oil change they charged me for a tire rotation, and on my previous visit there was no charge for a tire rotation the service guy at the counter just ignored my question about that an More

by pfereday54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DAS Reputation Management
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Sunset Chevrolet responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Tim Fretz, Service Manager, TFretz@sunsetchev.com

August 17, 2023

I’ve had generally good experience with this dealer (mostly the Service Dept) since buying a 2016 Impala new there. It’s about 6-7yrs later and they’ve honored the free oil change promise, and kept the More

by ImpalaDriver
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ayden K
Aug 21, 2023 -

Sunset Chevrolet responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Tim Fretz, Service Manager, TFretz@sunsetchev.com

August 02, 2023

Chelsea is very nice and very much willing to assist you. The best in service department. More

by Imkidd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Aug 04, 2023 -

Sunset Chevrolet responded

Thank you for this amazing review about Chelsea! We really appreciate your business. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

July 18, 2023

Very friendly, professional and kept me informed daily…. Rex was extremely helpful… would recommend to family and friends… More

by User-a2f3f921fb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Sunset Chevrolet responded

Cas, we cannot thank you enough for your wonderful review of Sunset Chevrolet and for your referrals and recommendation! We're glad you enjoyed your experience working with Rex. It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

April 20, 2023

Fast service and willing to work around my schedule . however had a bad experience trying to sell me deceased sisters 84 equinox More

by Lkeonitzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Sunset Chevrolet responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Tyler Foss, General Sales Manager, tfoss@sunsetautofamily.com