Sunset Chevrolet - Service Center

Sunset Chevrolet responded

Thank you, Tom, for choosing Sunset Chevrolet for your car needs. We appreciate your 5-star review and are glad we could assist with your AC check and inform you about the rearview camera recall. Feel free to reach out for any future service or share your experience with others. See you next time! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

Sunset Chevrolet responded

Thank you, Mike, for your positive review! We are thrilled to hear that you had a great experience with Sunset Chevrolet's service team. We take pride in our communication and service quality. We look forward to assisting you again in the future. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

Sunset Chevrolet responded

Thank you for your kind words and for being a loyal customer of Sunset Chevrolet for over 20 years! We appreciate your recommendation and trust in our dealership's service and customer care. We strive to provide a reliable and top-notch experience always. We look forward to continuing to serve you in the future. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

Sunset Chevrolet responded

Thank you for your loyalty, we appreciate your continued business and trust in Sunset Chevrolet. We are grateful for your kind words and are thrilled to hear that you have had a positive experience with us throughout multiple car purchases and services. We look forward to serving you again in the future. Thank you for choosing Sunset Chevrolet! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

Sunset Chevrolet responded

Thank you for sharing your experience at Sunset Chevrolet, we greatly appreciate it! We are thrilled to hear that Christine provided you with exceptional service. We look forward to welcoming you back in the future. Thank you again! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

Sunset Chevrolet responded

Tmar, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

Sunset Chevrolet responded

Ramar, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

Sunset Chevrolet responded

Brandon, we are disappointed to learn this and apologize for any frustration. However, there must be some sort of confusion because many of these statements you are making are categorically untrue. We are happy to inform you that Warranty Protection For Life begins upon delivery (the day you purchase) your vehicle! All that is asked of you upon ownership and as you agreed on the date of purchase, is to perform the manufacturer's minimum required maintenance and keep your records and receipts. Requiring a customer to somehow obtain the service record for a vehicle they had not previously owned is absurd. Again, if you had done the maintenance at Sunset, none of this would have happened. Our team loves the opportunity to give the news when a repair will be fully covered. To date, Warranty Protection For Life has paid out nearly 6 million dollars in fully covered repairs for our customers. If you look at our Sunset Chevrolet website, you will find that it's (to be exact) $5,572,984.39! This figure increases every day. We appreciate your perspective on this, but we simply do not agree with any of the statements you have made. If the service facility you performed the regular maintenance with has the records and receipts, we will be happy to re-submit them to the warranty company. Contrary to your inaccurate comments, it is not Sunset that approves or denies warranty claims. It is a 3rd a party administrator. Sunset takes pride in its transparency as well as upholding the highest standard of customer care. We take customer satisfaction very seriously and want to ensure your satisfaction. If there is anything we can do for you, or if you have any concerns, please feel free to reach out to us directly. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

brandon.matison responded

As the automated response would state above there is no confusion. We jumped through hoops for six weeks and they found every reason to void the warranty. Its a complete joke. Highly recommend that you take your business elsewhere.

Sunset Chevrolet responded

Thank you for the kind words, Travis. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Sunset Chevrolet, we value our customers and we look forward to seeing you down the road. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

Sunset Chevrolet responded

Thank you for sharing your feedback with us. We value all feedback as it helps us identify areas where we can improve our services. Providing excellent customer care is a top priority for us, and we will address this concern with our team to ensure a more pleasant experience for all our customers. We appreciate your business and look forward to exceeding your expectations next visit! Please feel free to reach out if there is anything else we can do to take care of you. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com