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Sunset Chevrolet - Service Center

Sumner, WA

4.4
840 Reviews
Call Service Center (253) 656-0459

840 Reviews of Sunset Chevrolet - Service Center

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May 20, 2024

I've bought about 4 cars from them and all have been serviced by them. I would not go any place else hood company. More

by swray48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Sunset Chevrolet responded

Thank you for your loyalty, we appreciate your continued business and trust in Sunset Chevrolet. We are grateful for your kind words and are thrilled to hear that you have had a positive experience with us throughout multiple car purchases and services. We look forward to serving you again in the future. Thank you for choosing Sunset Chevrolet! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

May 11, 2024

knowledgeable, kind, and efficient people serving customers at Sunset. A big thank you to Christine. More

by Pumoonu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Sunset Chevrolet responded

Thank you for sharing your experience at Sunset Chevrolet, we greatly appreciate it! We are thrilled to hear that Christine provided you with exceptional service. We look forward to welcoming you back in the future. Thank you again! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

April 23, 2024

My experience at Sunset Chevrolet is always great. My vehicle was serviced with no issue and the staff is always very knowledgeable and kind. More

by Tmar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Garrett
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Apr 24, 2024 -

Sunset Chevrolet responded

Tmar, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

April 13, 2024

Easy to make the appointment online. Service person was engaged and very helpful. The service took about forty five minutes. The service report is easy to understand and informative. Ove More

by Ramar56422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Sunset Chevrolet responded

Ramar, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

April 12, 2024

Lifetime warranty is a joke. If you purchase a vehicle from this place make sure they give you all the previous service records or they will find a loop hole to get out of fixing More

by brandon.matison
Recommend Dealer
No
Employees Worked With
DAS Reputation Management
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Sunset Chevrolet responded

Brandon, we are disappointed to learn this and apologize for any frustration. However, there must be some sort of confusion because many of these statements you are making are categorically untrue. We are happy to inform you that Warranty Protection For Life begins upon delivery (the day you purchase) your vehicle! All that is asked of you upon ownership and as you agreed on the date of purchase, is to perform the manufacturer's minimum required maintenance and keep your records and receipts. Requiring a customer to somehow obtain the service record for a vehicle they had not previously owned is absurd. Again, if you had done the maintenance at Sunset, none of this would have happened. Our team loves the opportunity to give the news when a repair will be fully covered. To date, Warranty Protection For Life has paid out nearly 6 million dollars in fully covered repairs for our customers. If you look at our Sunset Chevrolet website, you will find that it's (to be exact) $5,572,984.39! This figure increases every day. We appreciate your perspective on this, but we simply do not agree with any of the statements you have made. If the service facility you performed the regular maintenance with has the records and receipts, we will be happy to re-submit them to the warranty company. Contrary to your inaccurate comments, it is not Sunset that approves or denies warranty claims. It is a 3rd a party administrator. Sunset takes pride in its transparency as well as upholding the highest standard of customer care. We take customer satisfaction very seriously and want to ensure your satisfaction. If there is anything we can do for you, or if you have any concerns, please feel free to reach out to us directly. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

Apr 16, 2024 -

brandon.matison responded

As the automated response would state above there is no confusion. We jumped through hoops for six weeks and they found every reason to void the warranty. Its a complete joke. Highly recommend that you take your business elsewhere.

April 02, 2024

Fantastic as always! They always do great work, very happy with the service. Thanks again! More

by travis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Sunset Chevrolet responded

Thank you for the kind words, Travis. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Sunset Chevrolet, we value our customers and we look forward to seeing you down the road. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

March 04, 2024

Oil change service is completed quickly. Service writers can be grumpy though. One lady is particularly unfriendly and I always try to avoid her. Seems like I’m ruining her day with my prese More

by SilverAdo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Sunset Chevrolet responded

Thank you for sharing your feedback with us. We value all feedback as it helps us identify areas where we can improve our services. Providing excellent customer care is a top priority for us, and we will address this concern with our team to ensure a more pleasant experience for all our customers. We appreciate your business and look forward to exceeding your expectations next visit! Please feel free to reach out if there is anything else we can do to take care of you. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

February 11, 2024

Needed a basic oil change. People there are attentive and friendly. It's a clean place. More

by jjmocha2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2024 -

Sunset Chevrolet responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

February 07, 2024

So easy to schedule and work with. The waiting area is nice as well as all the employees More

by KHall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 08, 2024 -

Sunset Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

January 23, 2024

I have a very good service today with Sunset. They always do a wonderful job. More

by robin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2024 -

Sunset Chevrolet responded

Robin, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Sunset Chevrolet! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

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