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Sunset Chevrolet - Service Center

Sumner, WA

4.4
840 Reviews
Call Service Center (253) 656-0459

840 Reviews of Sunset Chevrolet - Service Center

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October 30, 2021

Everyone was very professional and friendly. The only complaint is that it took longer than I was told. More

by bobaxe55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel
Report | Print
Oct 31, 2021 -

Sunset Chevrolet responded

Thank you for the compliments and for your patience. We are so glad that we had the opportunity to work with you. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

October 30, 2021

They were very courteous and prompt in their service and clear in their communication. I was happy with experience. More

by HALGONA
Recommend Dealer
Yes
Employees Worked With
Dan
Report | Print
Oct 31, 2021 -

Sunset Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

October 30, 2021

This is my 2nd time for oil change. Always a feel good experience. The workers are always very kind and helpful. More

by terry.stanzel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Oct 31, 2021 -

Sunset Chevrolet responded

Terry, thank you for your business and this review. We're happy to hear our team was able to serve you again and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

October 29, 2021

Was able to reschedule my appointment for the next day. as I needed my tires change out and my oil changed More

by NANCY7816
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Oct 31, 2021 -

Sunset Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

October 29, 2021

Ensured that my vehicle was able to be checked in even though I did not have an appointment. Friendly and knowledgeable advisors. More

by czegzula
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Names of staff needed
Report | Print
Oct 31, 2021 -

Sunset Chevrolet responded

Thank you for your 5 star review. We look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

October 29, 2021

Service was excellent as usual but the scheduling wasn’t. Made an appointment and they moved the appointment two weeks out more not happy at all! People need there trucks. More

by rhfishin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob
Report | Print
Oct 31, 2021 -

Sunset Chevrolet responded

Thank you for your kind words for the service department. We appreciate your business and your patience. We will share your comments with the team. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

October 28, 2021

First oil change on our car had to come back twice because the person that did it could not do it right More

by STEPHAINE64K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't remember their names
Report | Print
Nov 14, 2021 -

Sunset Chevrolet responded

Stephanie, Thank you for this feedback. We're very sorry to hear that you fell short of your expectations. However, none of the information in this post allows us to connect you with an existing customer in our database. Would you mind sending us a message at wecare@sunsetautofamily.com with your contact information so we can learn more about your visit and address your concerns? We appreciate your feedback and your time. Please email us at wecare@sunsetautofamily.com

October 27, 2021

I brought my truck in for brakes, describe in great detail with my truck was doing, they said they took it for test drive couldn’t duplicate the problem that I was having. so they replaced my brakes an More

by JRINEHART01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Does it matter
Report | Print
Nov 13, 2021 -

Sunset Chevrolet responded

We apologize if our service did not live up to expectations. Unfortunately, we were not able to fully diagnose your truck's issues the first time you came in -- your brakes and rotors DID need replacing, but we did not find the faulty vacuum supply pump until you brought it back. We were happy to be able to fix this issue for you free of charge. We're sorry that we missed the pump the first time around, but hope that your problems have been resolved now. If not, please feel free to e-mail us at wecare@sunsetautofamily.com and we will work to make it right.

October 27, 2021

Service was great! Truck was done quickly! Out the door no problem! Will be back! More

by SAHIGGINS1952
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Didn’t know his name
Report | Print
Oct 28, 2021 -

Sunset Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

October 26, 2021

Great service. Every was courteous and I was in and out in a timely manner. More

by ANTHONY.MORRIS61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Biran Shuval
Report | Print
Oct 26, 2021 -

Sunset Chevrolet responded

Anthony, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Chevrolet! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

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