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Sunset Chevrolet

Sumner, WA

4.4
1,522 Reviews
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910 Traffic Avenue

Sumner, WA

98390

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Showing 1,522 reviews

January 02, 2025

I had a problem with my new 2024 Chevy Colorado ZR2 bison. Chevrolet did not get the part to the dealer timely. Although I am not happy with Chevrolet corporate and the contact, people I dealt with, I More

by Charlie B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Foss, Mark Ball, Christine Warren
Jan 02, 2025 -

Sunset Chevrolet responded

Thank you for sharing your experience with us. We're glad to hear that Tyler and Mark were able to assist you during a challenging situation with your 2024 Chevy Colorado ZR2 Bison. We appreciate your understanding regarding the delays from the manufacturer, and we're proud to have team members who genuinely care about our customers' needs. We look forward to helping you with your new truck order at Sunset Chevrolet and hope to provide you with a seamless experience moving forward. Thank you again for your kind words! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

December 31, 2024

Christine in the Service department is amazing! Kept me updated throughout process. Although had to wait for parts, actual fixing was quick! Will definitely be going back for all my maintenance and More

by bernie.balsis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine
Jan 02, 2025 -

Sunset Chevrolet responded

Thank you, Bernie, for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our Service department and that Christine kept you updated throughout the process. We're committed to providing efficient service, and we appreciate your trust in Sunset Chevrolet for your maintenance and service needs. We look forward to seeing you again soon! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

December 25, 2024

Excellent work as always The time spent was short and was giving well customer service and accommodations was very much the wait I will recommend anyone that has a Chevy to take their car; great servic More

by Peggy_roett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Sunset Chevrolet responded

Thank you for your wonderful review! We’re thrilled to hear that you had an excellent experience at Sunset Chevrolet and that our team provided you with great customer service. Your recommendation means a lot to us. We look forward to assisting you and anyone you send our way in the future! Safe driving!

Dec 26, 2024 -

Peggy_roett responded

It’s my pleasure for the service that I was given Thank you

November 27, 2024

I just had my GMC Envoy in for a drivers side window motor replace and when I got home found a bolt on the drivers side floor mat, hope the window motor doesn't fall out. More

by rickcoburn30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Sunset Chevrolet responded

Thank you for sharing your experience with us, Rick. We understand your concerns regarding the bolt found in your GMC Envoy after the window motor replacement. Your feedback is appreciated, and we encourage you to reach out to us directly so we can address this matter and ensure your vehicle is in perfect condition. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

November 21, 2024

Always very helpful, friendly, courteous and easy to work with. Also very knowledgeable on their makes and models. More

by Mary_tubbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Sunset Chevrolet responded

Thank you for your wonderful review! We truly appreciate your kind words about our team's helpfulness, friendliness, and knowledge of our makes and models. At Sunset Chevrolet, we strive to provide the best experience for our customers. We look forward to assisting you again in the future! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

November 20, 2024

Totally hosed me. I walked out with almost $20k in worthless add ons. Still trying to recover from buying an 8 year old Chevrolet Colorado for over $40k. Was totally t More

by sazqwatch
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
DAS Reputation Management
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dino
Nov 21, 2024 -

Sunset Chevrolet responded

Thank you for sharing your experience with us. We understand that you feel dissatisfied with the transaction regarding your Chevrolet Colorado, particularly concerning the add-ons. Your feedback is important to us, and we genuinely appreciate you bringing these concerns to our attention. If you would like to discuss your situation further, please feel free to reach out to us directly. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

November 15, 2024

Friendly staff, attentive and communicative, Ensured that My EV was followed step by step excellent More

by framirez650
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Sunset Chevrolet responded

Thank you for your wonderful review! We truly appreciate your kind words about our friendly and attentive staff at Sunset Chevrolet. We're glad to hear that your EV experience was excellent and that we could assist you every step of the way. We look forward to welcoming you back for any future needs! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

October 22, 2024

The service crew at Sunset Chevrolet in Sumner are awesome , they go the extra mile for me everytime I bring my 2021 Chevrolet Silverado RST I highly recommend them for all you're service needs More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Sunset Chevrolet responded

Thank you, Frank! We truly appreciate your kind words about our service crew at Sunset Chevrolet. We're thrilled to hear that they consistently go the extra mile for your vehicle. Thank you for recommending us, and we look forward to serving you again for all your service needs! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

August 25, 2024

They used to wash vehicle when serviced! No more! That’s a nice touch and brings people back. More

by tomhjorten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
Aug 27, 2024 -

Sunset Chevrolet responded

Thank you for sharing your feedback! Our team offers complimentary car wash coupons that can be redeemed at your convenience. We really appreciate your business and hope you have a wonderful day! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

August 09, 2024

Excellent work and exceptionally great communication and customer service. One of the best experiences I’ve had with a dealer’s service center. More

by DKM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Sunset Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear you had such a positive experience with our service center at Sunset Chevrolet. Exceptional communication and customer service are our priorities, and we're glad that shone through during your visit. We look forward to assisting you again in the future! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

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