Sunrise Toyota

I Bought my custom ordered 2006 Limited Avalon from Sunrise Toyota back in the end of 2005. I have had my car servuced there ever since. Once the Dealer was sold they took away my Platinum Lifetime b Sunrise Toyota back in the end of 2005. I have had my car servuced there ever since. Once the Dealer was sold they took away my Platinum Lifetime benefits (free oil changes for life, 15% off any service, parts, or accessories, pluch more) Ok so I sucked it up to new ownership. Then I brought my car in for routine service. When I got the car back, my "good Luck" money that was put in it when the car was new was all gone. They scraped up one rim and left rags in the engine compartment. After a fight they replaced the rim but would not budge on my money being taken out. Now time has passed... I recently (9/10/12) brought my car in for an oil change and to have the Factory Remote Start looked at(VIP RES). They are under new ownership and even worse. They changed the oil, and then when I got there they told me that the remote start ECU was shot and they don't know how to fix it!! They offered to add another aftermarket one to they car. My car is under warranty so I said NO!. When I got in my car the power windows did not work, moon roof did not work, rear deck was taken off and hanging, seat memory lost, and the radio presets were lost. Now pissed, I went back in there to tell them and they said it was not their responsibility to reprogram the car. WHAT!! I never had this happen before. So I asked about the rear deck - they said they don't know what I was talking about. when I showed them they tech finally admitted he was looking at the rear sunshade and could not get the cover back on properly. I had to initialize the windows and fix the panel myself. Poor service!! I am now taking my car to Smithtown Toyota - so far they fixed everything and everything was still working. They said they have to plug in the techstream into the ODBC then disconnect the battery and that will keep the memory of everything. More

I recently dropped my car off for servicing, when my car was returned to me items were missing from the center console. It's not the value of what was taken that annoys me, it is the unprofessionalism that was returned to me items were missing from the center console. It's not the value of what was taken that annoys me, it is the unprofessionalism that something like this would happen at a "reputable" dealer. I take responsibility for leaving valuables in the center console but I believe this still should not happen. I will not be returning here under any circumstances. More

My experience with this dealership was FANTASTIC!! My sales man Tom Sweeney was very knowledgeable and friendly. He never pressured us into the deal, he made us feel confident that we were making a smart sales man Tom Sweeney was very knowledgeable and friendly. He never pressured us into the deal, he made us feel confident that we were making a smart purchase that we would be able to afford. I would recommend him to anyone! The back office team was a pleasure to deal with as well. From the finance guy to the guys that showed us around all the options of our new car we felt nothing short of appreciated! More

I visited the dealership on recommendation from a friend. I had been driving 2 caravans for about 15 years. I wanted better fuel efficiency but was very nervous about downsizing. I had also never leased befo I had been driving 2 caravans for about 15 years. I wanted better fuel efficiency but was very nervous about downsizing. I had also never leased before. Tom Sweeney was very patient and eased my concerns. Hes very good at what he does, knowledgable and seemed to know what I wanted & needed before I did! I had never even seen the new Camry and he told me take it for a drive, I came back & knew I wanted it and bought the 1 one he picked out for me. He went above and beyond in taking care of me, my trade, saving me $100 a month and getting me what I wanted. It was a perfect experience beginning to end..quick & easy! Everyone there was like friends and family, very sweet & welcoming. Ive already recommended several people More

Jason was great. He listened to what I wanted and worked hard to get me the best deal possible. He made a normally torturous experience absolutely painless and made a life long customer. hard to get me the best deal possible. He made a normally torturous experience absolutely painless and made a life long customer. More

I was extremely happy with the customer service I received from the moment I arrived on the lot until the moment I drove my new toyota away. Everybody at the dealership is very friendly and appreciat received from the moment I arrived on the lot until the moment I drove my new toyota away. Everybody at the dealership is very friendly and appreciative of your business, from the ladies at the reception to the employees in the finance and delivery departments. I worked with Melvin Robinson who was really quite a friendly and appreciative guy who we found very helpful. He not only treated us like valued customers, but we genuinely felt appreciated for our business and loyalty.After visiting a lot of other dealerships, I can honestly say that this dealership is on a whole other level. We delt with Cathy in finance who was wonderfully friendly. She took care of all of the dmv and finance paperwork for us, making the process very easy. I would definately reccomend this dealership to a friend, we had a great experience. Melvin and Cathy were both wonderful! More

This was our 3rd time renewing our lease with this dealer. They were very conscientious and appreciative of our loyalty. We were able to get what we needed at a price we could afford. dealer. They were very conscientious and appreciative of our loyalty. We were able to get what we needed at a price we could afford. More

I have bought nine Toyota's in the past ten years I love the quality of vehicle they put out and my experience with Melvin from Sunrise toyota has been outstanding. At Sunrise toyota they have a great staff the quality of vehicle they put out and my experience with Melvin from Sunrise toyota has been outstanding. At Sunrise toyota they have a great staff from top to bottom ready to help you whether it is for service, sales or just a question. They listen to your needs and what it is your looking for without the big pressure you get from other dealerships. I must say Melvin is the man he always makes the time for you and makes you feel like you are the only one in the dealership. I just wanted to take this moment to thank all the people at Sunrise toyota for there professionalism and the new 2012 camry I was able to drive away with. Your truly James Triail More

Great experience. I would recommend the dealership to anyone looking for a Toyota. It was a pleasure dealing with Sean, he was very helpful in the purchase decision. anyone looking for a Toyota. It was a pleasure dealing with Sean, he was very helpful in the purchase decision. More

I recently leased a Tacoma from Sunrise Toyota and was very happy with my experience. Melvin Robinson was my sales person and he was both friendly and knowledgeable. I had previously visited several oth very happy with my experience. Melvin Robinson was my sales person and he was both friendly and knowledgeable. I had previously visited several other Toyota dealers and Sunrise was the only one that had both the Tacoma and Tundra in the showroom. Melvin took me for a test ride and made the price negotiation enjoyable. I dealt with Jeff Bratisax in the Business Office and he was also very helpful and courteous. I am hoping that their Service staff is just as good as the sales department. More