Sunrise Ford - Service Center

Oil Change/Maintenance Bad Service We have a fairly New 2015 F150 with just over 20,000 miles on it. We brought our truck in for an oil change, tire rotation and a vibration in the bra We have a fairly New 2015 F150 with just over 20,000 miles on it. We brought our truck in for an oil change, tire rotation and a vibration in the brake system. Upon inspection From their mechanics they said that the rear rotors needed to be cut. The vibration can be felt In the steering wheel and is clearly in the front of the vehicle and not in the back. When we received our truck back there was oil all over the place under the hood and on the right front fender. We wiped the oil off and there was scratches in the paint on the right front fender also. We spoke to the service advisor and he said that they dont use anythingin the shop that would scrath thw truck and that the oil everywhere was a simple fix, he offered no fix for anything we mentioned to him and had a bad attitude. We left and decided we would go back on Monday to speak to the manager as he stated there wasn't a manager yhere on Saturdays. After arriving home and inspecting the truck further there was a lug nut missing from the right front tire. If this is the customer service you provide it is HORRIBLE!!! Not Happy at all! More

Phone Service Question. Talked to Ron in service about a brake problem and he was very friendly and Professional and a great help to me on a brake problem I am having.about Talked to Ron in service about a brake problem and he was very friendly and Professional and a great help to me on a brake problem I am having.about bleeding the air out of the system on ABS brakes , which I have never worked on , so I will try what he said and hopefully the problem will be solved.. Thanks Ron , you and the entire service group at Sun Rise Ford in Fort Pierce , FL have been GREAT..... It is a pleasure to do business with you all. More

Services. On a 2016 250 pickup truck I am a life long resident of fort Pierce and have known the Sneeds along time . I have bought a few cars and truck from sunrise ford over the years. I am a life long resident of fort Pierce and have known the Sneeds along time . I have bought a few cars and truck from sunrise ford over the years. But as the past week I think your service manger needs a aditude Adjustment he must think women are dumb or stupid and to be walk on like dirt! I worked in the public for quite a few years and I was told by my boss that the only one who could tell the customer or get in there face was the owner of the store or company. So I am going to say this I DON'T think I will buying a car or truck from your dealership anymore! Have bought my last one . Have had enought run in with service mangers, sales mangersto last me alive time Yours M.C.T. Ptalbot575@aol.com. Cell phone 201-8784 More

Quick result ion of my issue The tray that protects the bottom of the engine came loose and was dragging on the ground. I may have hit something on the freeway that dislodged the The tray that protects the bottom of the engine came loose and was dragging on the ground. I may have hit something on the freeway that dislodged the tray. Anyway I show up at 7am with no appointment at Sunrise Ford and I am met by Jorge Barreto Ford consultant. Jorge attached the tray within a few mins and did not charge me. Great service, great response time and an overall positive impression on brand Ford. Because of Jorge and my experience with my Escape, I will be buying another Ford one day! Great dealership! More

My service. Sunrise Ford in Ft Pierce has never disappointed me when it comes to servicing my 2005 FX4 . The service department is top of the line. Sunrise Ford in Ft Pierce has never disappointed me when it comes to servicing my 2005 FX4 . The service department is top of the line. More

Great Overall Experience Great customer attention, awesome service. I asked for body shop. A very nice gentleman walked to the body shop. I asked his name or position and l Great customer attention, awesome service. I asked for body shop. A very nice gentleman walked to the body shop. I asked his name or position and learned he was the general manager of the dealership. More

Cannot/will not fix the problem! I have taken our '08 Explorer in 3 times for lurching transmission problems & paid $100 each time with the Extended Warranty I bought from Ford Motor I have taken our '08 Explorer in 3 times for lurching transmission problems & paid $100 each time with the Extended Warranty I bought from Ford Motor for over $2000. Each time they say they cannot find any transmission problem. On the last visit they said it was the torque converter, which they claimed to have repaired...yet the transmission continues to jerk, lurch & hesitate. My husband is a mechanic & the knows the problem was not related to a torque converter-it is a faulty transmission that DOES NOT SHIFT correctly! For some reason this dealership's service dept. can't/won't repair the problem. They are a FORD dealer-They should be able to fix Ford vehicles! More

I will never go back I took my car for service at 9:30 A.M. they told me it was going to be a while so I took a ride home. They promised to call as soon as there was any I took my car for service at 9:30 A.M. they told me it was going to be a while so I took a ride home. They promised to call as soon as there was any new update, when I didn't hear from them around 3:41 I decided to give them a call. The tee receptionist who answered tried to transfer my call to the service department twice, the phone rung with no answer. She was finally able to connect me with someone only for me to get put on hold once more due to the simple fact this guy couldn't answer my question. When I asked the guy who finally picked up what the update on my car was he said they haven't even checked the car due to the fact the technician who was supposed to work on it was busy with another project and that he is almost done and will get on it as soon as possible. He also promised to call back in the next 45 minutes to update me on what was wrong with the car. I waited and waited that call never came. Around 5:51 p.m. I decided to call and see what was going on only for a sale representative to pick up and told me the whole dealership is closed for the day, the sale department is the only one still open. I asked to speak to a supervisor only for him to tell me everyone had left for the day. When I asked what my options are for getting my car back there was no sympathy from him whatsoever, all he kept saying is, "you're complaining to the wrong person, I don't work service I'm in sales, they'll be open tomorrow at 8, you can call and talk to them then". To make a long story short, these guys kept my car overnight without informing me and without providing me with any sort of transportation to get around. I would rather drive to the Ford dealership in Gainesville for my service instead of ever going back to this he'll ho. More

I always go to Sunrise Ford for my service needs. They always check my history and let me know what is needed. Sunrise Service is the best to handle my car and fair priced. always check my history and let me know what is needed. Sunrise Service is the best to handle my car and fair priced. More