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Sunrise Ford - Service Center

Fort Pierce, FL

4.2
1,051 Reviews

1,051 Reviews of Sunrise Ford - Service Center

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April 15, 2024

Terrible communication, I had my truck up there for 6 weeks I had to pick it up because no one could tell me anything, to the point that they couldn’t even charge me for the service because they did no d More

by BRETT.KINEALY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stewart
Apr 16, 2024 -

Sunrise Ford responded

We value and appreciate your business, Brett. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

April 13, 2024

Above and beyond to help us get the truck looked at and fixed. While traveling home to Alabama. More

by mccooney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stuart
Apr 16, 2024 -

Sunrise Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 13, 2024

Human being for sure , I hope keep doing it. Never drop it. Quality is important 👌 More

by Gervafran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Stuart
Apr 16, 2024 -

Sunrise Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 13, 2024

Truck went in for air bag light on,got it back with lite still on! No explanation as to why? More

by ANDY@TRAINEDBUGKILLER.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not get any names
Apr 16, 2024 -

Sunrise Ford responded

Andy. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@sunrise-ford.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 13, 2024

Well, I can’t tell you too much about the dealership but I can’t tell you the people in servicing or excellent Sean Sarah the whole crew there they’re wonderful people and I’m so glad I got a chance to come More

by Lucy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Emery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Lassiter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Knight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Sunrise Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 13, 2024

The service rep and crew were very friendly courteous and professional. I will definitely be coming back for more service. Thanks guys More

by KB_P67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcio
Apr 16, 2024 -

Sunrise Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 12, 2024

Very courteous and friendly she went out of her way to answer all of my questions. More

by SILVASTEVE69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Lassiter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Sunrise Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 12, 2024

I’ve written this twice and some how it will not forward! It was great service, Service manager Stewart does an outstanding job and takes very good care of me!! More

by COASTIECOP182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart!!!!
Apr 12, 2024 -

Sunrise Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 11, 2024

We have used Sunrise with numerous vehicles and Chip goes above and beyond to ensure the job is well done. The only negative is the phone system and not being able to reach anyone by phone. More

by FLtammus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip
Apr 11, 2024 -

Sunrise Ford responded

We appreciate your feedback and are eager to better your return experience.

April 11, 2024

Had to reschedule because a loaner would not be available for the first day . Week later no call dropped off auto and no rental again. They did get me and pay for an Uber / but I still paid for the tip. Had More

by BILLHARRIS208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Knight
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Sunrise Ford responded

Thank you for taking the time to provide us with this feedback.

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