Sunrise Ford - Service Center

Good service but it shouldn’t take 2 1/2 hours for oil change on my truck. change on my truck. More

New to the customer family & couldn't be happier! ! Thank you Jennifer in service for making it an experience that far exceeded my expectations!! ! Thank you Jennifer in service for making it an experience that far exceeded my expectations!! More

Last Sunrise service for me. Been servicing my F250 almost 3 years consistently. Last several years I call service line, it rings then disconnects. Or finally rings thru and al Been servicing my F250 almost 3 years consistently. Last several years I call service line, it rings then disconnects. Or finally rings thru and almost never answered. When No one answers sends me to leave a message. I leave messages with my name and number. NO ONE returns the calls.. This last appointment replaced A/C evaporator. Big job. Dropped truck on a Wednesday, texted a question, asked to be called. Received a call on Friday, with nothing more than truck is being worked on. Asked for progress, needed the truck back by saturday. I Assumed Saturday.. no further calls. Went to Sunrise personally to find out what was going on Saturday afternoon. My service guy wasn't even working. Spoke to a service manager that informed me the truck was completed. No one would have called me until Monday if I hadn't walked in to get the progress myself. You have no concern for the customer. This facility obviously has issues. You need to fix them. I'll go to Stuart going forward if I deem the work needs to be done by a Ford service tech. Too aggravating working with you. More

I been waiting for a call on my 2021 bronco repairs were not complete after 260 the dealer trying to verify concern they returned my car in worst condition engine issues and now they do not call back not complete after 260 the dealer trying to verify concern they returned my car in worst condition engine issues and now they do not call back More

They did not repair the problem. The first time we brought it and went back two weeks later. To have it looked at again. We had an appointment for Wednesday morning. Did not hear bac The first time we brought it and went back two weeks later. To have it looked at again. We had an appointment for Wednesday morning. Did not hear back from them until Saturday morning when they told us it was ready You had tried to come contact them Thursday, Friday and left messages and never heard from them until Saturday. More

The staff in the service department was very professional and friendly. The people actually had personalities which is rare in today's world. Work was preformed in a timely manner. Good communication and friendly. The people actually had personalities which is rare in today's world. Work was preformed in a timely manner. Good communication More

Always courteous, attentive and organized upon arrival. Service writers are thorough obtaining information. Only issue was waiting 3 days to receive an update on my vehicle. But overall satisfied Service writers are thorough obtaining information. Only issue was waiting 3 days to receive an update on my vehicle. But overall satisfied More

Friendly service. No wait and they sent an uber to pick me & drop me back No wait and they sent an uber to pick me & drop me back More