Sunrise Ford - Service Center

William always returned my phone calls when he was too busy to answer. Good communication. busy to answer. Good communication. More

Checked in at 9:50 am Advised of cost of service at 10:05 Just so we’re clear, I think that when you check in for an appointment the service advisor should produce the paperwork at the desk while yo 10:05 Just so we’re clear, I think that when you check in for an appointment the service advisor should produce the paperwork at the desk while you’re standing there not shuffle you into a customer waiting room where they come to you after a few minutes and discuss your business in front of a room full of waiting customers As for the quality of work, Not even close to good., I found the contents of my glove box in my center console cup holders, which means they opened my glove box looking for something. Then to find out that the glove box doesn't close properly. After further inspection I found that the hinge on the right side of the glove box was broken. I have no proof that you guys did it other than the contents of the glove box were put in the cup holders. I will not return to you for any more service, I will travel the extra miles and try the Vero Beach Ford Dealer. Left the dealer at 12:05pm That’s 2 hours for a simple oil change with an appointment at 10am And $102.54 for the works package. Unacceptable in many ways. More

Prompt accurate friendly keep me up to date with progress helpfuleay to get huld of helpfuleay to get huld of More

Outstanding service at their Linex hub! ! Perfect job. Great staff and they gave an estimate and stuck to it! ! Perfect job. Great staff and they gave an estimate and stuck to it! More

I originally gave you all stars. After recent service. Since then... I called you 2x a week apart asking to quote me a new battery install. Your service dept number DOES NOT WORK.... After recent service. Since then... I called you 2x a week apart asking to quote me a new battery install. Your service dept number DOES NOT WORK....Both messages I left on service manager phone number. NO REPlY both times. Your obviously under staffed. Makes me wonder about the quality of the work that's done as well. I had a parts store put the new battery in. More

William took very good care of me. He knew the best approach to the problem and understood my financial dilemma. He knew the best approach to the problem and understood my financial dilemma. More

Service workers sloppy also I now have a leak in my power steering pump tank power steering pump tank More

William was awesome and tried his best to resolve the issue. When parts were delayed he made sure a rental was avaliable. issue. When parts were delayed he made sure a rental was avaliable. More

They give you the run around between different people and will leave you on hold for over an hour. They will transfer you around to whatever sucker picks up the phone. No status updates on vehicles in for re will leave you on hold for over an hour. They will transfer you around to whatever sucker picks up the phone. No status updates on vehicles in for repair, they will sit there for days without anyone contacting you More

Was able to schedule the recall the next day, the repairs was done within the timeframe quoted and we were on our way. was done within the timeframe quoted and we were on our way. More