Sunrise Ford - Service Center

Terrible experience. The finance guy was a nightmare to deal with. He approved my daughter for a loan and then 2 weeks later he contacted us and said he made a mistake. T The finance guy was a nightmare to deal with. He approved my daughter for a loan and then 2 weeks later he contacted us and said he made a mistake. The car we bought from them was too old and she had to reapply for a loan and of course it had a much higher interest rate. Then less than a month later we had serious mechanical problems with the car. Would have never purchased another car from these people. More

Service job was satisfactory. Check in and out was good. Service Consultants were swamped. Makes it difficult for them to return calls or texts. Check in and out was good. Service Consultants were swamped. Makes it difficult for them to return calls or texts. More

Service was on time and fast. There was a service writer trainee and he was doing a great job. Sarah was very patient in training him There was a service writer trainee and he was doing a great job. Sarah was very patient in training him More

Started with scheduling and somehow got scheduled at Volkswagen for my ford so when I showed up they didn’t have an appointment for me in system. John was nice enough to take it in anyway and get it dia Volkswagen for my ford so when I showed up they didn’t have an appointment for me in system. John was nice enough to take it in anyway and get it diagnosed so do appreciate that. Being it was warranty work expected a loaner and was told only do rentals and the rental lady was not there but would be in later and could get me one. She showed up around lunch and then the system was supposedly down and never heard anything more until the next day to call and say my truck was done. All good until I get my paperwork and notice they billed ford for a rental that I never got. Now to end it my truck is still leaking and I respond to the text to follow up on my visit and get crickets. So appreciate John and his accommodations and communication with me about the truck, but the experience overall was not great and now still have a leak and guess will try another dealer this time. More

Everything was done in expedite time. Quality of work was outstanding. Personnel was courteous and helpful. Quality of work was outstanding. Personnel was courteous and helpful. More

They were very nice it just took so long to get my car it cost a lot but I hade to get it fixed I hade to borrow money to get fixed broke this month and maybe next month you do have good service cost a lot but I hade to get it fixed I hade to borrow money to get fixed broke this month and maybe next month you do have good service More

The dealership is difficult to access by phone. The job contracted for was not done the first time through. The job contracted for was not done the first time through. More

Shawn takes care of us. He does an excellent job. I have.two recalls that ha e not been taken care.of. I have Fidelity warrant on my car which I purchased when I bought. I h He does an excellent job. I have.two recalls that ha e not been taken care.of. I have Fidelity warrant on my car which I purchased when I bought. I have had no issues using so that makes me happy. Sarah has also taken care.of us and she did a good job. When I did purchase tires the last time she did submit for a 100.00 rebate but I never received. More

Polite,quick,efficient,offered free wash and fixed my settings that put my truck in child safety mode settings that put my truck in child safety mode More

Excellent Dealership. We needed some accessories added to our truck and everything went perfect. Marcio took lots of time explaining options and John Wilson definitely kno We needed some accessories added to our truck and everything went perfect. Marcio took lots of time explaining options and John Wilson definitely knows what he’s doing. Thank both of you. More