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This rating includes all service center reviews, with more weight given to recent reviews.
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1,193 Reviews of Sunrise Ford - Service Center
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February 02, 2025
The staff in the service department was very professional and friendly. The people actually had personalities which is rare in today's world. Work was preformed in a timely manner. Good communication and friendly. The people actually had personalities which is rare in today's world. Work was preformed in a timely manner. Good communication More
by KOZAKKEVIN
Verified CustomerEmployees Worked With
Shawn Cooper
February 02, 2025
Always courteous, attentive and organized upon arrival. Service writers are thorough obtaining information. Only issue was waiting 3 days to receive an update on my vehicle. But overall satisfied Service writers are thorough obtaining information. Only issue was waiting 3 days to receive an update on my vehicle. But overall satisfied More
by DanVB
Employees Worked With
David
January 30, 2025
Sunrise Ford replaced the front shocks on my F-150 and left parts off. They threw the parts away and I can’t get the dealership to resolve the issue after several months of trying. The service manager wou left parts off. They threw the parts away and I can’t get the dealership to resolve the issue after several months of trying. The service manager wouldn’t see me in person and is not returning my calls. I’ve been respectful and patient. I’ve not asked for anything other than my vehicle be repaired correctly. More
by greg
Employees Worked With
January 30, 2025
I definitely will never come back no trust in the care of my vehicle while in service of my vehicle while in service More
by JOEI2754
January 30, 2025
Excellent as always. Shawn Cooper was very helpful. Service went well., I've been taking the car there since 2009, no reason to change. Shawn Cooper was very helpful. Service went well., I've been taking the car there since 2009, no reason to change. More
by CYBERDEMONBFG
January 30, 2025
Body shop took month and a half on my expedition. Picked it up and door doesn’t close correctly and my drivers side front and back locks do not work. Still waiting on panel for the inside Picked it up and door doesn’t close correctly and my drivers side front and back locks do not work. Still waiting on panel for the inside More
by Crystal
Employees Worked With
Body shop
January 30, 2025
The Woman who handed out issues in the Service department was disrespectful & dismissive to our inquiring questions! was disrespectful & dismissive to our inquiring questions! More
by Andre
Employees Worked With
January 30, 2025
Dropped off my truck at 8 am for a quick recall reset on my transmission. They said it would be a few hours. At 4 pm I called them and they said my advocate went home early and they didn't know where my tru my transmission. They said it would be a few hours. At 4 pm I called them and they said my advocate went home early and they didn't know where my truck was. Another advocate would call me back. I called back at 5 because nobody called me. I was bounced around from auto message to auto message before I was disconnected. I drove up at about 5:30 to find out where my truck was. Nobody knew. After 10 minutes they said the found it. The mechanic never got to it. I was then asked if I wanted to leave it and they would do it in the am. I said no thanks just give me my truck. I was very disappointed, i will go to a different ford dealership to get the recall work done. More
by Melissasudac@gmail.com
Employees Worked With
The only persons name i remember was Christina my advocate who went home early.
