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1,043 Reviews of Sunrise Ford - Service Center
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January 04, 2025
My rep, Shawn is a superb representative for your company. He always explains everything and always gets back to me as promised. Overall, the service is great. company. He always explains everything and always gets back to me as promised. Overall, the service is great. More
by JANABIZ
Verified CustomerEmployees Worked With
Shawn
January 04, 2025
Had a 10:30 appt. For oil change, general check, and wash. Took over 2 hrs. Missed running light . For oil change, general check, and wash. Took over 2 hrs. Missed running light . More
by HPAGANO
Employees Worked With
January 03, 2025
Sunrise Ford has provided top-notch service on my vehicle since I purchased it at Sunrise Ford since 2012. since I purchased it at Sunrise Ford since 2012. More
by FOXBAT1956
Employees Worked With
January 02, 2025
E every time I called, I was lied to by the service manager, Travis oh your truck will be ready tomorrow. That’s been going on for three weeks. I am extremely dissatisfied with the honesty of your serv manager, Travis oh your truck will be ready tomorrow. That’s been going on for three weeks. I am extremely dissatisfied with the honesty of your service department. They could tell the truth and I could deal with it, not lie to me and I find out different More
by bneuman2003
Employees Worked With
None
January 02, 2025
Everything went smoothly and they were all polite at the service counter. Check out was also very polite . service counter. Check out was also very polite . More
by PARTEEJF
January 02, 2025
Sunrise Ford got us an appointment exactly when we needed it. We thought it would be tough during the holiday season but our advisor Sara Hanley came through for us. it. We thought it would be tough during the holiday season but our advisor Sara Hanley came through for us. More
by arodrigues0
Employees Worked With
Sara Hanley, Shawn, Holly, Charlie
January 02, 2025
Called in for a recall on my Ford and was taken care of by John Wilson. He was up front, responsive and very professional. It was a pleasure meeting John when I arrived. He made small talk about fishing an by John Wilson. He was up front, responsive and very professional. It was a pleasure meeting John when I arrived. He made small talk about fishing and gave me some advice, all while getting me taken care of quickly. The service was complete in 7 hours. When I returned to pick up my vehicle, everyone that I encountered was very friendly and professional. Overall a great experience at Sunrise Ford. Great Job everyone! More
by Storman47
Employees Worked With
John Wilson
January 01, 2025
Started off rough but continued with terrible customer service. Sales person fumbled an easy sale. Leaving voicemails is useless; no called me back after 3 attempts. Sales person was condescending and bad service. Sales person fumbled an easy sale. Leaving voicemails is useless; no called me back after 3 attempts. Sales person was condescending and bad at communication. Provided alternate numbers to contact me but refused to and made excuses; she preferred emailing me even with two word responses. Ended up requesting a $34k cash refund. Never again. Finally received someone courteous at the end. Smh. Never again. More
by omari.gore
Employees Worked With
Nancy Cha
