Sunrise Ford - Service Center

Good job. Fast, hard working,courteous. Much appreciated and convenient hours and location. Can't say enough. Fast, hard working,courteous. Much appreciated and convenient hours and location. Can't say enough. More

It was a great experience as always. Been a long time customer for over 20 years. Always great work and services. Always get treated with dignity and respect . The staff is outstanding. Been a long time customer for over 20 years. Always great work and services. Always get treated with dignity and respect . The staff is outstanding. Always knowledgeable, helpful, professional, and respectful. More

Efficient They effectively handled the situation properly effectively with good value and took care of the warranty situation effectively with good value and took care of the warranty situation More

It took to long for the oil change 90 minutes Get more help Stop texting help Stop texting More

I had a 10 a. m. appointment at the Sunrise Ford service department in Fort Pierce for my 2024 Mustang, and the experience was excellent from start to finish. The s m. appointment at the Sunrise Ford service department in Fort Pierce for my 2024 Mustang, and the experience was excellent from start to finish. The staff was professional and upfront — they clearly explained what services were necessary and what wasn’t, which I really appreciated. While I waited, I relaxed in their lounge, which was clean, comfortable, and well-kept. The work on my vehicle was completed in a timely manner, just as promised. Great service all around — I’ll definitely be back! More

Excellent service and communication. Responded in a timely manner. Will be bringing the rest of our fleet trucks for services Responded in a timely manner. Will be bringing the rest of our fleet trucks for services More

I keep having the same problem with my under carriage falling off after oil change. I have expressed my concern over and over again about the problem. falling off after oil change. I have expressed my concern over and over again about the problem. More

Customer service at Sunrise Ford service department is TERRIBLE!!! To say that I will NEVER be going back would be an understatement! Sara Haney was fine. What happened was not her fault. She was only doi TERRIBLE!!! To say that I will NEVER be going back would be an understatement! Sara Haney was fine. What happened was not her fault. She was only doing what she was told. However, the person I spoke with prior to her on Friday, 4/11/25 at 8:41 am gave me misinformation about my battery warranty, and what would be covered. She told me that I wouldn't have to come out of pocket at all if my vehicle battery was bad. Regardless of being inside a battery warranty period or not. I specifically asked about that, and was told that if it's got low voltage with acid coming out, it's an automatic replacement. So much to my surprise, when I went to the dealership, was told that the battery was bad with acid all over the terminals, and that it would cost me $315 to replace it, to say that I was shocked, and aggravated would be an understatement. The manager, Steven Neidhardt, did nothing to try and honor what I was told when I initially called, other than giving me $50 off of a $315 quote! He told me that he would educate his employees so that no one else would be given the wrong information on warranty products. I told him that I've been a customer of the Sunrise Ford dealership for over 10 plus years. And his response was, "Well if you had come here for your oil changes, we would've taken care of you"😳 WOW! Then, come to find out, I was only 41 days outside of my "battery warranty" and the manager still did nothing to rectify the situation outside of trying to sell me a battery for $265. I will NEVER be returning to Sunrise Ford again! As well as, I will be telling anyone, and everyone, of the terrible customer service I received from there! Pretty sad when you lose a loyal customer of 10 plus years! More

I waited while my truck was serviced . Everyone was helpful the waiting lounge was pleasant and i got some work done on My laptop while i waited. Good experience Everyone was helpful the waiting lounge was pleasant and i got some work done on My laptop while i waited. Good experience More

Took vehicle in for recall and when I received vehicle back had issues that never did before. back had issues that never did before. More