Sunrise Ford - Service Center

The quoted costs for repairs are just ridiculous - they also performed two recall services. Two week later the recall repair for the pillar applique blew off on the highway- I brought it back in and they also performed two recall services. Two week later the recall repair for the pillar applique blew off on the highway- I brought it back in and they stated that "they had to order the parts". Been over a month now and nothing. I find it hard to believe that Ford doesn't have the part in their network. Also, they were supposed to *replace* the pillar part (known issue with Explorers), they merely lifted it and put the original back on as evidenced by the dry rotted tape that was left under where the part used to be the vehicle. The two pillars were fine 7+ years and they touched it and now I am driving around with one finish piece missing and nothing in the way of resolution. Gee, thanks More

Professional, clean, knowledgeable, friendly I had an overall positive experience. Staff was friendly, knowledgeable, and professional. overall positive experience. Staff was friendly, knowledgeable, and professional. More

Professiona ,l they solved the problem. by ordering my parts and having him there by the next day. Thank you. Samantha was a lot of help by ordering my parts and having him there by the next day. Thank you. Samantha was a lot of help More

Rude and disrespectful people in service department. Will not go back there again. I will drive out of my way to go to another Ford dealership. Will not go back there again. I will drive out of my way to go to another Ford dealership. More

Trevor should get a raise. Great asset to the service department. I will come back because of the quality of care he gave me. I was getting a lot of work done and he checked Great asset to the service department. I will come back because of the quality of care he gave me. I was getting a lot of work done and he checked to see if I was "okay or needed anything while I waited. great kid. More

Didn’t do what need to be done the first time have to go back back More

Easy to deal with Good experience easy to deal with good communication did a very good job communication did a very good job More

Service was quick. Everyone was great. The wait time was less than we thought it was going to be. We were pleased. Everyone was great. The wait time was less than we thought it was going to be. We were pleased. More

The front desk was not friendly. The mechanic who tried to work on my Transit Van couldn't follow instructions when disarming the child safety alarm. The manager (Steven) would not m The mechanic who tried to work on my Transit Van couldn't follow instructions when disarming the child safety alarm. The manager (Steven) would not meet with me upon request. This dealership has a reputation for bad service. I will never bring my vehicle to them again. More

It was pleasant Did job as expected They were very good and said to call with any questions and said to call with any questions More