Sunrise Ford of North Hollywood - Service Center

Marvin was very helpful!! Marvin was very helpful with a recall I needed, and the service that was needed and accurate with the estimated wait time required very helpful and Marvin was very helpful with a recall I needed, and the service that was needed and accurate with the estimated wait time required very helpful and polite. More

Rosie was great!!! Rosie was exceptional and very resourceful. She was always in communication with me about the updates of the repairs. Totally helpful about the repa Rosie was exceptional and very resourceful. She was always in communication with me about the updates of the repairs. Totally helpful about the repairs and suggestions about what was necessary. More

First oil change My car was entered into service at the scheduled time. I was able to wait at the dealership while they performed the work. Very happy with the service My car was entered into service at the scheduled time. I was able to wait at the dealership while they performed the work. Very happy with the service overall. More

overall great service The overall service was great. Ford had to order the part was had my car completed by the next afternoon. Only think that could have been a little b The overall service was great. Ford had to order the part was had my car completed by the next afternoon. Only think that could have been a little better is the communication. I think I should have receive a call or text just letting me know the stats sometime that day. Had to call myself as I was wondering what the status was since it was starting to get late in the day and still had to return my rental car. More

Dishonest and overpriced I have bought a from this dealership before years ago. This time around I purchased a Mustang with the extended warranty and service contract. Not onl I have bought a from this dealership before years ago. This time around I purchased a Mustang with the extended warranty and service contract. Not only did the finance and sales team lie about the specifics or the warranty, they also included the purchase price of the warranty into to total sale. Ford offers the extended warranty interests free. When encountering issues that was sold as being covered I am told by the service department on multiple occasions that the sales team do that all the time. Here’s my impression of Sunrise Ford: 1. Pushy and dishonest sales team. 2. Overpriced and uncompetitive financing. 3. Very friendly and helpful service department. More

Great experience! Overall it was a great experience from start to finish. The appointment was right on time and it took far less time to complete the work than estimate Overall it was a great experience from start to finish. The appointment was right on time and it took far less time to complete the work than estimated. Everyone I dealt with was very friendly, especially my adviser Joseph. It was my first time there and so he took the time to show me around the place and was a very nice guy. The dealership itself is very nicely remodeled and even has a cool little cafe if you wanna grab a bite to eat while you wait. Would definitely recommend to others. More

A dealership with its own restaurant inside! I've taken my leased Ford to a number of different dealerships for service and this is by far the best one. They just renovated the whole service and I've taken my leased Ford to a number of different dealerships for service and this is by far the best one. They just renovated the whole service and waiting areas. The car service process was quick and there's a nice cafe inside with lots of food and drink options. More

Recall Came in for a recall service advisor was friendly and helpful. Got my car back with in hours. Great customer service will come back again Came in for a recall service advisor was friendly and helpful. Got my car back with in hours. Great customer service will come back again More

Great Service Great staff and awesome attentive customer service. They ensure you are fully aware of what us taking place with your vehicle and dont oversell servic Great staff and awesome attentive customer service. They ensure you are fully aware of what us taking place with your vehicle and dont oversell services you dont need. More

Service Went to dealership w issue for transmission w/o appointment. Took information gave me ride to work, within hour got call with issue & cost. Picked Went to dealership w issue for transmission w/o appointment. Took information gave me ride to work, within hour got call with issue & cost. Picked up car washed & when promised, can’t do better than that. Have had other work done & same result, would highly tecommend More