Sunrise Ford of North Hollywood - Service Center

Nick S. is an amazing Service Rep! He anticipated solutions and me guided with the most cost effective route to properly repair my vehicle. Everything was u is an amazing Service Rep! He anticipated solutions and me guided with the most cost effective route to properly repair my vehicle. Everything was upfront and to the point with Nick S. No scams or run arounds. Thank you Nick! Oh and he listened to the whole story took notes and connected to the right people to find a solution. Got back to me the same day if not immediately after contacting him. Thank you Nick! More

It has now been six years that I have been taking my Ford Fiesta to Sunrise Ford in North Hollywood for service. They are always more than great. The service writers (Jessica gets an A+!) are very helpful. Fiesta to Sunrise Ford in North Hollywood for service. They are always more than great. The service writers (Jessica gets an A+!) are very helpful. And, apparently, the technicians are great, also, because the charges are more than reasonable. This "little old lady" is very happy that I always can depend on Sunrise to help me keep my car in good condition. More

Big change from when I purchased my 2014 Fusion. Very convenient. Several service writers. Easy drop off and return. Sunrise is a bit inconvenient as I now live in Altadena. However, I know that convenient. Several service writers. Easy drop off and return. Sunrise is a bit inconvenient as I now live in Altadena. However, I know that I will be leaving my car with a servicer that knows the vehicle. It had only 33,091 miles when I brought it in. It is likely to be driven for a long time. I'd like to be certain that when it is inspected and serviced, it will be done by employees both familiar with my car, and there to build good will with a customer. More

Excellent customer service as always. Services completed without any issues. Nick Soriano, Service Advisor well knowledgeable and easy to discuss services rendered and any future schedule recommended servic without any issues. Nick Soriano, Service Advisor well knowledgeable and easy to discuss services rendered and any future schedule recommended services. More

I no longer live in the area but, I still have my car at Sunrise Ford. I trust their technicians and their professional staff. Their prices are fair and the service work done has always been great. Sunrise Ford. I trust their technicians and their professional staff. Their prices are fair and the service work done has always been great. More

Always good service! Leslie is a great service rep!!! I said all I wanted in the first nine words making me type 25 before accepting my review almost made me leave but I'd thought I'd tell you all why!!! said all I wanted in the first nine words making me type 25 before accepting my review almost made me leave but I'd thought I'd tell you all why!!! More

Always great service! Easy to make an appointment, check in and check out. They are friendly and courteous; never pushy or obnoxious. The service takes a little longer than other places, but you feel like i in and check out. They are friendly and courteous; never pushy or obnoxious. The service takes a little longer than other places, but you feel like it's been done right when you leave. More

Purchased my vehicle from this dealer and had Marvin as my service guy for every service the last 21,000 miles. couldn’t say nicer things. But I was disappointed in my last service. It was very impersonal my service guy for every service the last 21,000 miles. couldn’t say nicer things. But I was disappointed in my last service. It was very impersonal and felt like it was a jiffy lube trying to squeeze every penny out of me. Plus I told my rep I was going to pick up at 12 and I arrived at 11:58 and he had just gone to lunch. But he never shared with me he was taking his lunch at 12. So I got no opportunity to ask about the service and how my breaks were and tires. Was disappointed in this service and experience at this dealer. Hopefully the next service will be better as I’ll give it another shot hoping this was a one off experience. More

Terrible customer service and repair work. Receptionist openly discussed recently contracting COVID and did not use proper sanitation techniques or behavior. Dealership refused to return calls or claim res openly discussed recently contracting COVID and did not use proper sanitation techniques or behavior. Dealership refused to return calls or claim responsibility for faulty and dangerous repairs More

Nick our service advisor was great. Kept us informed and was great to work with. Repairs were done well He said what he would do and did what he said was great to work with. Repairs were done well He said what he would do and did what he said More