Sunrise Ford of North Hollywood

Nick our service advisor was great. Kept us informed and was great to work with. Repairs were done well He said what he would do and did what he said was great to work with. Repairs were done well He said what he would do and did what he said More

Not recommended they charging extra fees and only one key for a 26,000 dollars suv and on top of that only 1 key😡 not satisfied for a 26,000 dollars suv and on top of that only 1 key😡 not satisfied More

Sunrise Ford had the vehicle in stock I was interested in (Bronco Sport Badlands). Sunrise sales team was willing to deal. Win win for all. (Bronco Sport Badlands). Sunrise sales team was willing to deal. Win win for all. More

Quick and easy no hassle very helpfull answered all my questions I got my car back really fast didn't cause an inconvenience to my day questions I got my car back really fast didn't cause an inconvenience to my day More

Do not recommend working with Sunrise Ford in North Hollywood as we've been poorly serviced by the sales agent and sales manager after a recent vehicle purchase on January 18, 2021. The lousy and lying Hollywood as we've been poorly serviced by the sales agent and sales manager after a recent vehicle purchase on January 18, 2021. The lousy and lying agent Miguel Zapata Olivares misled us to believing that the additional charges and features that we had no idea and we never added - only to find out that they were after signing.  After we had negotiated the price of the car, they bring you a white paper where they outline the deal and they circulate the price of the car, on that sheet they have other charges that they never explain or lend you the sheet for you to see it. They focus on marking the price of the car and cover the charges below, then when you accept the price of the car only, they make you sign a paper accepting the price of the car, but what you don't know is that the sheet has other charges for things that the dealer adds to the car without explaining what each extra charge is. (All the extra charges are not on the window sticker)! The agent didn't give us any further detail on certain up charges for what becomes a shady benefit for their own commision. Buying at Sunrise Ford North Hollywood is more expensive because the dealer adds extra packages to the car during their unexplained and shady "sales pitch." After one declines additional packages and receives confirmation that they weren't added, Sunrise Ford does it anyway - they should be penalized for taking advantage of clients. Watch out with this dealer and be very careful with what they charge you if you decide to buy at Sunrise Ford. Please be aware of the following: VTP plan, $ 595 a little black box - no explanation $395 for unexplained protection  Edge Guard $199 - no explanation  Additional charges that combine for over $3,000 over the span of your finance terms without your own approval. This is how they're earning top notch commision through a betrayal of service. I called them as I thought that I would get an explanation from sales agent Miguel Zapata Olivares - his response was that I'm being a "cry baby" as if we were in grade school - isn't Ford supposed to provide world class service? Apparently not. Shortly after, I was able to make an appointment with the head of finance Aldo Tapia. He gives me the same lousy run down received from Miguel Olivares - he did not give me the time of day to explain the situation. Additionally, he explained that his sales agent is incapable of making a mistake as if he were not humanly possible. He was arrogant in his response and belittled me several times. He then gave me the contact of another manager, Daemeth Rooney - tried to contact him and got a response after a few days. Darmeth Rooney was super rude and aggressive; he yelled at me and said that he was not going to lose the argument against me (??). He was not going to take any of the deceiving charges off of the contract. He additionally added that he did not care if I take this to court and that I was going to lose because I had already signed. Regardless, he mentioned that he had to defend the dealer, his sales agents, and not the customers. In a cruel and rude way he tells me that he does not care if the sales agent was wrong because I had already signed. He refused to check cameras as he trusts his people and it wouldn't matter anyway because he's never lost a case (arrogance - admitting to fault?). No matter how much I complained and asked to adjust my payment or remove the charges, their solid remained as "no." They are rude liars and profiteers, let's see if they yell at a judge like that! The Ford company should solve this chaotic form of service to valuable clients.  Please do not buy at this dealer, all vehicles have hidden charges that they do not tell you about - pleas be careful and share! More

Ever Pulido was wonderful. He was there for the customer and the customer needs. Had answers to all questions. Created a good "comfort zone" for the customer. and the customer needs. Had answers to all questions. Created a good "comfort zone" for the customer. More

I've been taking my Ford Fiesta to Sunrise Ford for service for more than five years. They have always been especially kind & helpful. I am just a little old lady --- I know nothing about cars --- & y service for more than five years. They have always been especially kind & helpful. I am just a little old lady --- I know nothing about cars --- & yet, I always feel that they have never overcharged me or done anything that was unnecessary. I have been more than happy with the service at Sunrise. More

Not a good place to conduct business and that's thanks to Alex Chihala (assistance sales manager) This guy will rob you blind in car deals. Alex Chihala (assistance sales manager) This guy will rob you blind in car deals. More

Followed up quickly to my last review and met my expectations. Look forward to continuing business here. Thanks for your assistance in resolving the issues. expectations. Look forward to continuing business here. Thanks for your assistance in resolving the issues. More

Use the dealer for recalls and for parts unavailable through independent networks. Your Service and maintenance prices are to high. Your employees are very friendly. through independent networks. Your Service and maintenance prices are to high. Your employees are very friendly. More