Sunrise Ford of North Hollywood
North Hollywood, CA
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 9:30 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 4:00 PM
Saturday 7:00 AM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 4:00 PM
Saturday 7:00 AM
Sunday Closed
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Showing 195 reviews
I purchase my 2010 Ford Raptor several months ago and my sirius radio subscribtion is about to end soon. I spoke to a representative from sirius and they told me i have 2 acct with them and i can not get an sirius radio subscribtion is about to end soon. I spoke to a representative from sirius and they told me i have 2 acct with them and i can not get any discounts. They told me the only person that can fix this is the sales manager. I went to the dealership and spoke to AJ. AJ was very rude, very sarcastic and was not willing to even look if im under warranty. He just brushed me off and talked to me very angry and aggressive. As I was leaving the dealer he was trying to get my attn after someone informed him i was some certain customer. AJ was already judging the way i dress and was brushing me off. I was soo pissed to the point where i just didnt want to deal with him anymore or the dealership n told him to f*** off for his behavior torward me and i do not beleve he should get another chance to fix it after being unprofessional manager. He didnt even try to resolve this issue by even looking into my acct. He was talking to me like he was going to attack me by saying "wsup son" and acting like he wanted to fight me. Which is very unprofessional. I would not recommend this dealership if AJ is still working here because in the end he will only kiss your xxx if you purchase the vehicle from there and give good reviews. After that they will just kick you in the curb not caring. AJ couldve handle this better by looking if i was under warranty and doing something about this situation for the mistake that there dealership made but in the end he was very unprofessional. More
I had such a positive experience with Sunrise Ford that I felt compelled to share it with other consumers. My husband and I had been shopping for a Ford Expedition in anticipation for the birth of our baby I felt compelled to share it with other consumers. My husband and I had been shopping for a Ford Expedition in anticipation for the birth of our baby. My husband and I visited a much larger dealership in Van Nuys, but were unimpressed with their willingness to assist us and especially with their unyielding position with respect to negotiating any aspect of the transaction. It was then that a neighbor suggested that we try Sunrise. By this time I was 8 months pregnant and not looking forward to spending half a day or more at a car dealership. From the moment we walked in, the experience was completely different. Every person we came into contact with was kind and helpful. Our salesman Jas Rooney was one of the best I've ever dealt with. He understood my inability to spend much time and worked fast and furiously to make sure we got the best deal, rate and term and we were out the door in record time (for me anyway!) Thank you to the staff, who also went out of their way to make sure my visit was as pleasant as possible. I'm a loyal customer, for life. Jamie Brockert More
This dealership got me to come in after a long discussion with the sales manager A.J. who then pawned me off to Al Tanner who seemed to know less about the car than a trained parrot. The deal took five times with the sales manager A.J. who then pawned me off to Al Tanner who seemed to know less about the car than a trained parrot. The deal took five times longer to complete than it should have and the finance person seemed unable to communicate with people by looking them in the eye. Finally, the follow through was disappointing to say the least. I could not recommend this dealership to a person whom I hated. Please go somewhere else. Let me awful experience be the straw that pushes you to another dealer! More
They roped me into coming onto the lot by quoting me a great price on a hybrid in an email exchange, swore up and down on the phone that they would "take care of me." When I got there, they wanted me to f great price on a hybrid in an email exchange, swore up and down on the phone that they would "take care of me." When I got there, they wanted me to fill out paperwork, which I didn't want to do until I got a confirmation of the price they had quoted me. The salesman went into the sales managers' room, came back and said that yes, they were offering me the price they had quoted me in the email. I filled out the paperwork, waited half-an-hour, and lo-and-behold, another manager came out and said there had been a mistake, the actual price was much higher. I argued with them for a few minutes, then left angrily. One of their other manager weasels came running after me, saying they wanted to make it up to me and maybe they could sell me something else. Wow, how generous of them. When it became clear that I wasn't going to fall for their "get them on the lot any way you can" xxxxxxx routine, this guy actually had the audacity to insult me for believing the original price they quoted me, that I should have clearly known it was a "mistake." He failed to explain why every other salesman and manager that I had dealt with on the lot, for at least an hour all seemed to think it was a reasonable price until they decided to "turn the tables" on me. This is truly a dishonest and disreputable place. They are pure pondscum -- avoid Sunrise Ford at all costs. More
bought a used Scion from these guys last year during a rainy spell (you remember it, if you live in LA). While I enjoyed the salesman a great deal it turned out he was just really good at what he did. I w rainy spell (you remember it, if you live in LA). While I enjoyed the salesman a great deal it turned out he was just really good at what he did. I was in a hurry to buy the car because my car had died...so we dealt on price, and that was fine. I was going to wait until the next day to take the car home, but he insisted I do the down payment, sign off and take it that night. Well the next day I saw why: it turns out their detailers had put massive swirl marks in the finish of the car. I put that one up to my inexperience in the arena of purchasing a car (first one I've bought from a dealer) and let it go. Next was I never received any paperwork from the dealership as my loan was being financed at a credit union out of town so papers had to be sent there and to me. I followed up several times (still, the only thing I have from Sunrise Ford is a receipt for my $1000 down payment) with no return phone call. Finally, I stopped in and the manager who had *HUGGED* me when I bought a car from them was really excited to see me...until he realized that I had been there a week ago and bought a car then he pawned me off to someone else. Needless to say I never got the paperwork. I also never got the replacement floor mats that they had promised me and god knows what else. The good news is I had a friend who was about to buy a ford focus from them, I stopped him and intend to do that as many times as I can. He happily bought a Civic from somewhere else. More