Sunrise Ford of North Hollywood

Sunrise Ford always takes good care of me. I have leased several cars there ( I think it’s five) and I also purchased a used car for my son. several cars there ( I think it’s five) and I also purchased a used car for my son. More

The Dealership kept my appointment. They were efficient on my check in. My car was ready faster than expected. My service writer let me know what was checked in the car and the cashier was virtuous and pro on my check in. My car was ready faster than expected. My service writer let me know what was checked in the car and the cashier was virtuous and professional. The practiced social distancing which I appreciated very much. More

Very disappointing. Buyer beware! I arranged this purchase in advance from San Diego. First, the salespeople tried to stick me with an $800+ charge for extra alarm equipment that was n I arranged this purchase in advance from San Diego. First, the salespeople tried to stick me with an $800+ charge for extra alarm equipment that was not advertised in the price, not factory issued, and not requested by me. Then they acted like they were doing me a big favor when I caught the charge and insisted they remove it. Since I was driving up from San Diego, I asked that all paperwork be ready in advance and that the car be checked to make sure all window-sticker equipment was present. So of course when I arrived no paperwork was ready and I had a long wait. Then I noticed the rear cargo cover was missing. I was told by the salesperson that there wasn't supposed to be one with the car. I pointed out that the car's window sticker specifically listed a cargo cover. Another long wait. Finally, I was told they would send me a cargo cover to my home and it would arrive "in a few days". More than two weeks later, no cargo cover. And of course I cannot reach anyone at the dealership. Sunrise Ford makes a big deal in their advertising about being a large dealership. Apparently quantity doesn't mean quality. More

Mike and the team are incredibly helpful and professional. Always get honesty, integrity, quality, and timeliness with Sunrise! We have a small fleet of vans we bring in often and I wouldn’t tak professional. Always get honesty, integrity, quality, and timeliness with Sunrise! We have a small fleet of vans we bring in often and I wouldn’t take my business anywhere else. More

I took my bronco in for pre purchase inspectionService I took my bronco in for pre purchase inspection Service advisor asked what I thought was wrong I advised I had not had car for a day . He charged m I took my bronco in for pre purchase inspection Service advisor asked what I thought was wrong I advised I had not had car for a day . He charged my individual to look at each problem 165 .00 I asked if I chose to do service does this cost go towards service he advised yes . I received no quote for three weeks . Until I demanded to speak with service manger to whom she tried to argue until she saw the terrible service advisors quoted . They quoted me 3x the amount per part with terrible customer service now advised during the world wide pandemic I need to pick up car or a storage fee will be attached More

Fail to update Car went in for oil change. Oil change was completed. Oil leak was found in transmission. Car kept for three days and nothing was done. When we call Car went in for oil change. Oil change was completed. Oil leak was found in transmission. Car kept for three days and nothing was done. When we called no one knew the status of the repair or where the car was at inside the service department. Took them 20 minutes to locate the car and figure out that car had just been sitting for three days at dealership. More

Replace tailgate motor I'm very impressed with the quality of service technicians at Sunrise. The setup of the department allows for customers to have direct contact with th I'm very impressed with the quality of service technicians at Sunrise. The setup of the department allows for customers to have direct contact with the large service staff placed in the driveway. Great, friendly, knowledgeable staff. Even though I bought my Expedition at another dealer with an old-school service department w/o the up-to-date customer service. I will be back to Sunrise for all my service needs.eez More

Recall made easy. My 2019 Escape had a recall, I called for appointment and got in at my convenience. I was given the date, time I wanted, and who to ask for upon my a My 2019 Escape had a recall, I called for appointment and got in at my convenience. I was given the date, time I wanted, and who to ask for upon my arrival. More

Awesome customer service The most important is the actitud, the customer service and the friendly people there, it takes time to see the car you want, and they dont hesitage t The most important is the actitud, the customer service and the friendly people there, it takes time to see the car you want, and they dont hesitage to spend that time to you. Excelent! More

2020 Ford Escape This dealership was large and clean and had a full garage of cars -- so many to choose from. Was approached immediately and helped. Knew what I wante This dealership was large and clean and had a full garage of cars -- so many to choose from. Was approached immediately and helped. Knew what I wanted from the start, a little pushy in trying to sell an older, used model which was a little annoying but I knew they were only trying to help keep in my price range. More