Sunrise Ford of North Hollywood

Super easy to work with. Justin was a great salesman to work with and I would recommend him to anyone. Justin was a great salesman to work with and I would recommend him to anyone. More

Excellent customer service. Knowledgeable staff. Made me feel comfortable. Quick response to all my inquiries Knowledgeable staff. Made me feel comfortable. Quick response to all my inquiries More

Mike was so wonderful! He is a joyful person and makes you feel really comfortable with the car buying process. We felt well taken care of. Sal was also such a sweetheart! He is a joyful person and makes you feel really comfortable with the car buying process. We felt well taken care of. Sal was also such a sweetheart! I was taken aback as well at how the employees treated a sweet disabled homeless man (I think his name was Ed?). They were taking care of him and seems like they knew him well. The people here seem like such genuinely good people- and I think that’s the first time I’ve ever felt that way at a car dealership. The one thing was the finance guy… he was a bit of a jerk and would walk away while we were still taking to him, then bring us back numbers for cars we weren’t even asking for. He was not a good listener. Felt like he was just wanting to make the sale and I didn’t trust him at all. Mike’s warmth made up for the finance guy, but he stood out starkly against the genuine nature of everyone else we interacted with at this location. I don’t even remember his name. More

This was has been by far my best car buying experience our salesman Justin Wilson went above and beyond to make sure we were taken care of. our salesman Justin Wilson went above and beyond to make sure we were taken care of. More

They have had my car for 5 days and no one has looked at it yet. Often no one answers the phome. When they do answer, they never call you back. I guess I selected the wrong place to send my vehicle. I have it yet. Often no one answers the phome. When they do answer, they never call you back. I guess I selected the wrong place to send my vehicle. I have never had such terrible service in many decades of car ownership. More

I had the absolute best experience at Sunrise Ford! Better than any other dealership in the greater LA area. I come from a Ford family, and I have genuinely always loved Ford cars. I had shopped aro Better than any other dealership in the greater LA area. I come from a Ford family, and I have genuinely always loved Ford cars. I had shopped around at a few different places (including Tesla).. and wasn't able to find exactly what I needed AND wanted. I'm not quite ready to go electric, and at other dealerships, I found myself in a sea of agendas. When I came to Sunrise Ford, all of that changed. They dove in to helping me immediately. They made time to answer every single question I had, and showed me every vehicle I was curious about - it was above and beyond. When I told them the vehicles I was interested in, they took the time to tell me EVERYTHING, in depth. Matt Powers took me for a couple test drives in different vehicles I was interested in and was exceptionally knowledgeable. He took his time answering everything and did not push me AT ALL. He and Vern Miller were I N C R E D I B L Y resourceful in helping me LAND THE PLANE. In fact they were so good that it made me xxxx bent on purchasing from Sunrise Ford. Vern Miller was able to locate THE CAR I had been dreaming of for ages!!! I finally drove off in my new 2024 Mustang Convertible and have been LOVING it ever since!!!! If you need a new car......... GO TO VERN AT SUNRISE!!!!!!!! More

These individuals lack professionalism. Upon discovering a truck in Ford's inventory that they claimed to have at their dealership, I called to confirm its availability. The manager assured Upon discovering a truck in Ford's inventory that they claimed to have at their dealership, I called to confirm its availability. The manager assured me it was in stock and urged me to complete a credit application on their website. After swiftly processing my credit in 20 minutes, they admitted they didn't have the requested truck and attempted to push a $5,000 more expensive alternative. I declined, only to be presented with another option an hour later, now $3,000 more. Despite six months of persistent calls to engage in business, they could have assessed their inventory before running my credit. More

Sunrise Ford North Hollywood does not value your time or you as a customer. After back and forth for months on include markups and reaffirming with them that I was not interested in their forced value pa you as a customer. After back and forth for months on include markups and reaffirming with them that I was not interested in their forced value packages, I continued to receive emails and phone calls for weeks until a sales rep called me and told me there was the exact truck I wanted and the markup was negotiable, and that I should make an appointment to come in the following day. I did just that, but when I got there I was told it would take 48 hours for the truck to arrive. They asked for a deposit so I gave them one, which wasn’t a small amount, they asked for half of what I was putting as a down payment. This dealer is a long drive away from where I live. Thats not their fault, but they insisted I come in and make the deposit, right? Zero communication after I left my money. I texted the next day, zero response. I called multiple times the following day, as they literally said 48 hours. I was told they’d call back in 10 when I finally got through. I waited another hour before calling back. Turns out they never actually had the truck, just had me wait until the deposit was posted. I can’t believe how frustrating this is. Why on earth did I have to leave a deposit if they couldn’t even guarantee what they lured me in with? What’s more frustrating is somehow, the only stock they can promise me is a trim higher than I want. I spent months telling them I didn’t want any of the luxury stuff, I just want a truck. I’m not sure who is to blame, everyone is quick to hand you off and transfer you with zero context when you try calling, but the whole experience car buying here was horrible. If you have the option to buy from another dealer, I strongly recommend you take that route. Very quick to take whatever money they can then take their time or ghost me after. More

The sells person “Marco”was a nice guy he did everything for us to get the best deal. Also Salvador did a great job in financing department and explained everything that we need to us. We had a very good e for us to get the best deal. Also Salvador did a great job in financing department and explained everything that we need to us. We had a very good experience in that dealership. In the end I will give them a five ⭐️ rating. Very happy with my FORD BRONCO purchase. More

Sunrise Ford in North Hollywood was very outstanding to make us feel welcome and comfortable with our choice of dealership. I would recommend this dealership to friends and family. make us feel welcome and comfortable with our choice of dealership. I would recommend this dealership to friends and family. More