Sunrise Chevrolet - Service Center

The service was good. I was fine Until a service person cracked my front window after changing a window blaid he may have not know he did it.but slow down and be careful. I was fine Until a service person cracked my front window after changing a window blaid he may have not know he did it.but slow down and be careful. More

Service Department I have a 2018 Malibu LT. It comes with 2 free oil changes, and 2 free tire rotations within the 1st 2 years after the purchase of the car. I went in f I have a 2018 Malibu LT. It comes with 2 free oil changes, and 2 free tire rotations within the 1st 2 years after the purchase of the car. I went in for the 2nd (and last) free oil change & tire rotation. The Service Advisor was Jim Finch. 1. The initial Service Department “greeting” experience is amazing at Sunrise Chevrolet. The area where the greeting takes place is clean & well-lit. The Service Advisor (Jim Finch, in this case) greets you in a friendly way, and makes a quick walk around the car (that’s a good thing to do). Jim Finch let’s you know what the wait time might be. 2. Since I’m using the last of my free oil changes, Jim Finch explained to me that there are some, very reasonable Oil Change/Tire Rotation programs that I could take advantage of. That was information I needed, and I appreciate Jim Finch bringing it to my attention. 3. I was impressed with the nice waiting area, with comfortable chairs , TV, Fresh donuts and great coffee. 4. Since my car purchase experience at Sunrise Chevrolet was extremely good, I decided to walk around & converse with a few of the people I interacted with, during my car purchase process. 5. I enjoyed interacting with Dan Kurtz (General Manager) for a few minutes. I looked for Luciano “Primo” Garcia (my amazing Sales person). That was Primo’s day off. While I was sitting in the waiting room, Rick Mackintosh (Finance Manager) walked by & I spent a few minutes with him. 6. My car was ready at the time Jim Finch said it would be ready. The car was washed & looked great. 7. I think you can tell by my verbiage, that my experience with Sunrise Chevrolet (in this case, it was the Service Department with Service Advisor, Jim Finch) has been great. More importantly, I always leave with a SMILE on my face! More

Oil change Dan took care of me. Got me right in and out very quickly per my request. He also always so pleasant and always able to answer every question I have. Dan took care of me. Got me right in and out very quickly per my request. He also always so pleasant and always able to answer every question I have. Thank you Dan. More

great customer service Dan has been great in helping me over the years. In addition he makes sure that he can accommodate my needs the best way he can when I need service t Dan has been great in helping me over the years. In addition he makes sure that he can accommodate my needs the best way he can when I need service to my vehicle. More

great service Dan has Great customer service and communications with me answering all my questions and concerns. Dan has been accommodating to my needs and very in Dan has Great customer service and communications with me answering all my questions and concerns. Dan has been accommodating to my needs and very informative throughout the years at Chevy. More

Great service Service advisor Julia, provide great customer service. And when the work was done, made sure I understood cost for the work done to my vehicle. I am v Service advisor Julia, provide great customer service. And when the work was done, made sure I understood cost for the work done to my vehicle. I am very pleased with the work, cost and the time it took. More

Thorough, knowledgeable, friendly service I've been going to Sunrise Chevy for many years and have never been dissatisfied with their service. The service folks really know their stuff. Keep u I've been going to Sunrise Chevy for many years and have never been dissatisfied with their service. The service folks really know their stuff. Keep up the great work! More

Worse customer service Purchased a 2013 Chevy Captiva May 20, 2018. It’s now November 15, 2018. I came in for my 2nd free oil change & they are telling me my battery is leak Purchased a 2013 Chevy Captiva May 20, 2018. It’s now November 15, 2018. I came in for my 2nd free oil change & they are telling me my battery is leaking & needs to be replace. But it’s not that problem. I am still financing this vechile & it’s frustrating because not only did I give them business but my money. They don’t care!!! Should have took my money back to Carmax. I know now. More

Felt Invisible and Dismissed I have bought 4 cars from this dealership and I have never experienced the rude treatment I received today. I waited over 1.5 hours to have a tire rep I have bought 4 cars from this dealership and I have never experienced the rude treatment I received today. I waited over 1.5 hours to have a tire repaired. More

VERY DISSAPOINTED I WAS a customer of this dealership, purchasing three vehicles since 2008. I had a chevy Impala in for service twice for a sunroof water leak and feel I WAS a customer of this dealership, purchasing three vehicles since 2008. I had a chevy Impala in for service twice for a sunroof water leak and feel I got SHAMED! VERY disappointed and have decided to never return to this dealership nor recommend them. I'm sure Sunrise Chevrolet could care less. More