Sunrise Chevrolet - Service Center

I trust having my vehicle serviced at Sunrise Chevrolet, John Niemann as my service advisor always guides me in the right direction. Thank you John John Niemann as my service advisor always guides me in the right direction. Thank you John More

Dan Wurzer = A+ Dan has ALWAYS looked out for the customer in the service department. I came in for an oil change and ended up having a few other items that need to Dan has ALWAYS looked out for the customer in the service department. I came in for an oil change and ended up having a few other items that need to be taken care of that were unexpected. Dan was not able to be at work on the day that I found out about the "other items". Another service rep called me, but she did not have my account in front of me and kept telling me I would have to pay a large amount for these items to be completed on my vehicle. I insisted on waiting for Dan to return to work so I could talk to him about everything. Good thing I did because half the work was still under warranty and he also went the extra mile to request assistance from GM to help me cover the cost of the remaining items. I will never go to anyone else but Dan. He is very personable, easy to talk to and he explains everything that needs to be done. More

I use Sunrise for all my service. My check engine light went on 2 days ago. I was able to get the work done yesterday. The car was washed and ready to go in a little over 1 hour. I wanted to get it done went on 2 days ago. I was able to get the work done yesterday. The car was washed and ready to go in a little over 1 hour. I wanted to get it done as snow was coming and I wanted to use remote start. It worked! Thanks guys! More

Scheduled online. Dan W. always meets on time, discusses needs, specials and recommendations. Easy to work with each and every time. Great job always. Mike needs, specials and recommendations. Easy to work with each and every time. Great job always. Mike More

One more time Julia at service department help me to take care of the issue on my Chevy silverado, excellent work Julia, thanks a lot care of the issue on my Chevy silverado, excellent work Julia, thanks a lot More

Sunrise Chevrolet provides great service! I was in for service recently and I had Julia as my advisor. I am happy with the quick service provided. (Oil change, tire rotation, cabin filter change). Addit service recently and I had Julia as my advisor. I am happy with the quick service provided. (Oil change, tire rotation, cabin filter change). Additionally I had problems understanding something related to my headlights and she advised me very well. Thsnk you More

John is always so helpful and polite. He explains everything and makes you feel comfortable. Whenever rebates are available he makes you aware of all of them. everything and makes you feel comfortable. Whenever rebates are available he makes you aware of all of them. More

Disappointed. So I bought a brand new Chevy Impala LT 2016. About a month ago I got a flat tire and had to use my spare, upon opening the spare tire compartment I n So I bought a brand new Chevy Impala LT 2016. About a month ago I got a flat tire and had to use my spare, upon opening the spare tire compartment I noticed there was about 2 to 3 inches of water around the spare tire, I needed an oil change as well and decided to schedule an app and this is how Chevy lost my business forever.... My appointment was scheduled for 7am, I show up 20 minutes early and wait for them to open, I had already given the person on the phone the reasons for bringing my car in, 1) My trunk has water in it. 2) The trunk wont open by any means, not the fob, the exterior button or interior button works. 3) Oil change. First off the service writer said "just an oil change" and I had to tell them a second time that there are other concerns, she tells me there would be 145.00$ charge to diagnose the water in my trunk if its not covered and I said my car has 29,700 miles how could it not be? So I passed it off to her, about 7:35am I walked by the area and saw my car still sitting in its spot, now this dealership was never known for its speed, every oil change I ever had took one and half to two hours which is shocking to me but whatever, I decide to go watch a movie on my phone and wait..... 8:20 am service writer comes out and tells me they found the problem with the trunk and that a fuse had popped and I told her its not the fuse I have replaced the fuse several times (I myself am a mechanic by trade) please tell him to go back and diagnose it right and secondly the leak in my trunk was due to a failed seal around the right tail light. Both of which she tells me my extended warranty (6years 75k miles) do not cover...... I questioned how water in my trunk from a faulty tail light seal is somehow my responsibility as it was prolly leaking for a very long time I just happened to catch it when I got the flat tire, she didn't care she just said its not covered. She then tells me the tech replaced the fuse and cant find any issues "he tried it several times and it works" she tells me so he wont even try to diagnose it at this point they replaced the fuse and they were done. 840am she tells me I owe 278.00$ for diagnostic work and oil change(oil change was 29$) I said you want 1.5 hours of labor when you didn't even have my car in the shop for an hour? Not only that I told you the fuse isn't the problem and you want me to pay 71$ for the incorrect diagnosis and 1.49$ for a fuse? They charged me 145.00$ for a guy to take 10 minutes and see water in my tail light?? And then tell me they wont cover the defect in the seal that was most likely defective long before my 3 year warranty was up. I said how can you charge me for this? This is outrageous I spent 36,000$ on a brand new car and I have to pay 400.00$ to reseal a defective tail light? On top of the 220.00$ in 30 minutes worth of diagnostics? End of the story I told them to give me my car back I could fix the issues myself and a xxxx of a lot cheaper, the truth is if I had known the service would be so bad and rude and completely incompetent I never would have brought my car in there in the first place and saved myself 200$ and 2 hours of sitting and arguing. Bottom line is I bought that car brand new it has 29,700 miles on it and its in excellent condition and these bozo's think I should have to fork out 400.00$ to repair a faulty seal for god knows how long has been leaking into my trunk and then have the tenacity to charge me 145.00$ diagnosis when it took the guy 15 minutes to diagnose it and another 71$ for a fuse....... this to me is not only deceitful but most likely borderline fraud 735am to 820 including an oil change and tire rotation and tried to charge me 1.5 hrs of labor.... for defects in the car I had nothing to do with. I will never buy another Chevy and to be honest American dealers have the worst customer service, their warranties are junk, their employees don't care unless your a VIP or someone with lots of money and I can only hope my review warns people of Sunrise Chevrolet and the horrible service they provide. I will be posting this on every review site that Sunrise Chevrolet is listed on. More

Great service! Great service from John, always answers all questions, and gets my car finished in a timely manner. Very nice waiting area and of course great coffee. Great service from John, always answers all questions, and gets my car finished in a timely manner. Very nice waiting area and of course great coffee. More