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Sunrise Chevrolet - Service Center

Glendale Heights, IL

4.8
336 Reviews

336 Reviews of Sunrise Chevrolet - Service Center

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December 30, 2023

Dan with service dept was great. Awsome customer service. Had rail dust on the pearl white paint and they waxed the exterior and got it all off. They didn’t clean the interior thou More

by DAVE_YANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Wurzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Sunrise Chevrolet responded

Dave, we're glad to know that Dan and our service team at Sunrise Chevrolet were able to help with the rail dust issue. We appreciate your feedback about the interior cleaning - it's definitely something for us to consider in future services. Thanks!

December 29, 2023

Julia is always very helpful. Job was done quite quickly. The only thing I didn’t like was the cost. More

by TAPTOWT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia Baylen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Sunrise Chevrolet responded

We appreciate you taking the time to leave us this validating review. We are so grateful to have customers like you! We are glad that the Sunrise Chevrolet team was able to help you with your vehicle. Safe travels, and we hope to see you back again sometime down the road.

December 23, 2023

excellent service both by mechanics and managers in the Service department. they really try and meet consumers needs. More

by HOL1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Wurzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

Sunrise Chevrolet responded

We're glad to know our service department at Sunrise Chevrolet met your needs and provided excellent service. We appreciate the positive feedback!

December 20, 2023

This was a second visit to have my manufacturer scheduled maintenance completed. The explanation that I was given as to why the promised service could not be completed on the first visit seemed to change fro More

by DMUEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Diaz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Sunrise Chevrolet responded

DMUEL, I'm sorry to learn that your recent service visits didn't meet expectations. It's important for us to provide clear and consistent communication with our customers, so it's disappointing to know we fell short in this area. I'd like the opportunity to discuss this further and work towards a resolution - please reach out when you can. Thank you, Jeff Hrubec Service Manager JHrubec@sunrisechevrolet.com 630-942-8300

December 18, 2023

This was my first service visit. I did not view any of the work being done. Both my daughter and daughter-in-law always get they cars wash and vacuumed at their dealers. It was ra More

by NEWHOMEVP67
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Claeson
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2023

My mom went for me but just hoping to not have complications in the near future with the car More

by MEIHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Claeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2024 -

Sunrise Chevrolet responded

Thank you for the positive review of Sunrise Chevrolet, Meiha!

December 11, 2023

Everyone is very good with costumer service and answer all questions I had for future service More

by PRIETOANNEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Claeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Sunrise Chevrolet responded

We appreciate you choosing Sunrise Chevrolet and for sharing this feedback with us! We strive to deliver top-notch service every time and we look forward to working with you again in the future. Safe travels!

December 11, 2023

Not very friendly, Took car in for first oil change and tire rotation. They did not tell us where to wait, we had to figure it out on our own, we kept checking on car to see if it was done yet. More

by BRENDAWINSTEAD04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julia Baylen
Dec 13, 2023 -

Sunrise Chevrolet responded

Brenda, I'm sorry to read about your recent experience. We strive for clear communication and friendly service, so it's disappointing to know we missed the mark during your visit. I'd like the opportunity to discuss this further with you and see how we can improve our services in future visits. Please feel free to reach out at any time convenient for you . Thank you, Jeff Hrubec Service Director JHrubec@sunrisechevrolet.com 630-942-8300

December 09, 2023

Brought it in for an overall checkup since I’m giving it to my son, and they were very accommodating and went above and beyond. Thank you to Dan Wurzel and the team who took care of it. Very professional. More

by Schmuldtdoug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Wurzel
Jan 09, 2024 -

Sunrise Chevrolet responded

We're glad to know that Dan Wurzel and our team at Sunrise Chevrolet were able to provide you with a thorough checkup for your vehicle. Thanks for trusting us with this important task, we appreciate the positive feedback!

December 08, 2023

The quality of service received was excellent. Dan communicated with us frequently and let us know in a timely manner when the vehicle was ready for pickup (Using text messaging was helpful as wel More

by Dann.taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan W
Jan 09, 2024 -

Sunrise Chevrolet responded

We're delighted to know that you've had another great experience with us at Sunrise Chevrolet! It's fantastic to see how much you appreciate Dan and our team's communication efforts. We look forward to serving your automotive needs in the future!

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