Sunrise Chevrolet of Forest Hills

I was extremely happy with the service I received. The dealer was patient , curtious knew what he was talking about. Will recommend to my family and friends. The dealer was patient , curtious knew what he was talking about. Will recommend to my family and friends. More

Dwayne was great help when me and my brother came in to buy the 2022 Chevy suburban , he also went over all the great features the vehicle has , so I recommending you to see Dwayne longmore a great sale re buy the 2022 Chevy suburban , he also went over all the great features the vehicle has , so I recommending you to see Dwayne longmore a great sale representative at sunrise Chevrolet in forest hill queens ny , that you sun rise Chevrolet team More

Dwayne Longmore is by far one of the best I have ever encountered, let’s start by saying he is very respectful, patient and gave me the proper understanding about everything I needed to know by the way h encountered, let’s start by saying he is very respectful, patient and gave me the proper understanding about everything I needed to know by the way he approaches me I knew he was the one I wanted to work with. If you happen to come here ask for Dwayne he will definitely point you in the right direction. More

If anyone ever needs a great representative who is willing to go above and beyond to provide you with any information you will need DWAYNE LONGMORE is that person if you are not happy for reasons out willing to go above and beyond to provide you with any information you will need DWAYNE LONGMORE is that person if you are not happy for reasons out of his control he will find a solution for you that you are happy with guaranteed he is great and I couldn’t ask for a better person to help me More

Pro: The finance person with whom we worked was fabulous. He deserves a better place to work. Cons: Literally everything else. We went there knowing exactly what we wanted. We had the car picked out on t He deserves a better place to work. Cons: Literally everything else. We went there knowing exactly what we wanted. We had the car picked out on the website. It took HOURS to get the sale done, and it had nothing to do with us. We had everything together. The sale was managed very poorly. The floor manager that day was, in my opinion, rude to his staff (who all appeared to be new) and kind of nonchalant with us. Unsurprisingly, the guy who finally helped us get our car quit or was fired not too long after that, and he was new when he helped us. Anyway, they screwed up the paperwork. Once that was fixed, we were assured everything would be ready to go when we returned to pick up the car. They would make sure the oil was changed and fluids were topped off. They would get the registration paperwork taken care of. Everything should've been fine. When we picked up the car, I would have bet money that they never serviced the car. We were assured they did, however. We were also told before we left they forgot to put both of our names on the registration paperwork. They assured us they'd fix it, and we would get our registration by mail in a couple of weeks. When we didn't get the registration, I called. We were then told there was a problem processing it, though they never bothered to tell us. It was a simple fix, too, which we promptly took care of. That was 18 days ago. We still haven't received the registration. Called again today. Got shuffled around a lot, with everyone saying they couldn't help me. The right people weren't in, even though they were open. Fiance called back this afternoon, and they said, "oh, we just resent everything through Friday" (so 15 days after we fixed the problem. We've had the car just over 2 months. Just had to fill up fluids that were never filled (so, not serviced?). The original CarFax that was sent to us never showed the service dates. After I asked about that, they resent a new one... suddenly with service information included. At this point, I'm inclined to believe they lied to save face. I 100% DO NOT RECOMMEND USING THIS DEALERSHIP UNTIL THEY GET THEIR STUFF TOGETHER. They are not helpful, and they can't seem to do their jobs correctly. I'd bet money that, if we get our registration this time, it's still not correct. More

My experience in this dealership was not pleasant. We came to sunrise to purchase 2 vehicles for my mom and I. One trade in and one new vehicle, The sales reps Dwayne & Raul ( sorry if I misspelled) w We came to sunrise to purchase 2 vehicles for my mom and I. One trade in and one new vehicle, The sales reps Dwayne & Raul ( sorry if I misspelled) were amazing. They were patient with us and tried to work hard to get us what we wanted. However, the sales manager was extremely inconsistent with numbers and unprofessional when speaking to the associates who were assisting us. Which was the first step to an uncomfortable situation, seeing someone who couldn’t demonstrate professionalism in this setting. After that didn’t work another person who’s name I believe is Dominic attempted to assist us. He was extremely dismissive about the situation and our experience. When our frustrations were not heard we decided to walk out and leave. Dominic proceeded to tell Dwayne move on to the next one oppose to finding out how to accommodate us or hear us out. When I went to speak to him at the end about how uncomfortable he me feel and how unprofessional he was, He told me his girlfriend was black as if I stated It was a racial issue. Which just showed a different side of things. The gentleman Dwayne and Raul apologized to us which does help. Overall did not change the experience. This is not an establishment that I recommend people who don’t want to judged by the way they look shop. Edit to add , they against what i asked ran my credit several times . More