Sunrise Chevrolet of Forest Hills

Where do I begin let’s start, NEVER BUY A CAR FROM HERE with I purchased a used gmc terraine on Dec. 28th 2022 I was sold this vehicle by the salesman Paul. Stay away. I picked up said vehicle on January 2 with I purchased a used gmc terraine on Dec. 28th 2022 I was sold this vehicle by the salesman Paul. Stay away. I picked up said vehicle on January 2nd. Since then I’ve had to bring back the car for 2 sensor issues which where taken care of. Then on April 24th 2023 I had to bring it in due to water in spare tire wheel well. By Friday of that week I was told car was ready for pick up which I did Saturday morning. Good thing it rained overnight because the work that was said was done well let’s just say they diagnosed the problem incorrectly because there was 6more inches of water in the wheel well again. In which the service man Jean I was dealing with had such a look of embarrassing on his face, one because I did the right thing and hit him off for expediting the car so quickly and probably because the work was wrong. I get it. That was April 28th. I kept being told for a month that the part was not in yet. During which I’ve now had to rent a car for that time. On Friday may 19th I was informed that my car was complete for pick up. Saturday morning I went to pick it up and now the service guy Martin M. Told me that he could not release the car to me because there was still a musty, moldy smell in the car. In which he said that they will do what they can to have the smell removed. As for the reimbursement of my rental because Sunrise Chevy does not give loner cars or rentals, I was told paperwork would be sent to Chevy corp because it was considered warranty work. Well a week goes by and I finally receive a phone call and was told that they cannot get the smell out and basically take the vehicle as is. Mean while I’ve been in contact with the salesman Paul who was useless. I even requested a phone call from the GM Dominick which I waited for for over 3 weeks and I still am waiting. I even left a message I will come there and give him the quarter so he can call me. But no such luck. Then I get a phone call from the the assistant gm Murant who tells me that “well they hit 90% of the smell out that’s better than nothing”. Is that your customer service REALLY! So I go in the next day very respectful and I am put in touch with a gentleman named Alonzo, who I cannot say nicer things about. Let’s just say bad companies will lose good employees. He did everything right in which Sunrise Chevy took over the old now smelly terraine and put me into a equinox, which was this is what you get. They almost tried selling me a car that had damage but fortunately nobody was able to find the keys to it. Unreal. They even tried charging me $20 more per month. Now since June 1st I’ve been getting the run around about having my rental of over $1700 because I had 2 different ones due to the fact I had to bring the 1st one back because I was told my car was ready and then had to rent a second one. The run around is the service dept person Martin had told me which I have in text message on Tuesday 6/6/23 I HAVE NOT FORGOTTEN ABOUT YOU, I SENT IT TO MY GM REP, HE RECEIVED IT AND SIGNED IT, HE TOLD ME HE CANT GET EVERYHTING BACK BUT WE WILL GET RE-EMBURST FOR SOME Noticed it’s in caps because I copied and pasted from my text messages And these are what I received today when I reached out SO HE CAME BACK TO ME, HE SAID HE WILL NOT GET APPROVED FROM GM FOR REIMBURSTMENT, AND THE SALES DEPARTMENT IS NOT PAYING OUT ETHER. HE SPOKE TO THE SALES DEPARTMENT AND THEY TOLD HIM THEY CANT BE RESPONSIBLE CAUSE THEY DID NOT GET YOU THE RENTAL Now it’s 5:16 6/9/23 and still not a word I have sent text messages and even left a message. Now my next step after this is calling Chevrolet Corp. Directly and deal with thier customer service to make a formal complaint about this horrible dealership and how it is run. You will not find negative reviews on FB because they take them down. I know because my Gf posted a negative review and within minutes it was deleted and not by her. Stay faraway from here! More

Sales manager did uncleared contract with errors and additional service fee which they rejected to clarify in contract. additional service fee which they rejected to clarify in contract. More

Highly recommend Sunrise Chevrolet. Chris was amazing. Very hospitable, kind and patient in negotiations and helping us understand fees. He worked hard to get us the lowest possible pri Chris was amazing. Very hospitable, kind and patient in negotiations and helping us understand fees. He worked hard to get us the lowest possible price. Go see him! More

Sunrise? More like desolate. Just remember that any price you see online for a car is probably 40% less than the actual price that you will have to pay after More like desolate. Just remember that any price you see online for a car is probably 40% less than the actual price that you will have to pay after they tack on various fees. Also prepared to be offended with statements like - “have you ever bought a car before” - “maybe you should look at a smaller car” Waited 45 mins for a “certified” car that was god awful filthy and had multiple dents and scratches. Certification here is a huge fraud. Someone basically fills out a flimsy piece of paper after you pay the “verification fee” Don’t waste your time here More

He took such good care of me! This place is fantastic! I am pleased with my purchase and I will definitely do business with this dealership again! This place is fantastic! I am pleased with my purchase and I will definitely do business with this dealership again! More

They were great and showed us exactly what we wanted. Wish we would of went here first, will definitely recommend this place. Wish we would of went here first, will definitely recommend this place. More

My experience was great! He was super helpful and very thorough he made the whole process easy and enjoyable! I would highly recommend :) He was super helpful and very thorough he made the whole process easy and enjoyable! I would highly recommend :) More

He was amazing help! Very friendly customer service. No hassle no harm. I really recommend coming to this dealership. Very friendly customer service. No hassle no harm. I really recommend coming to this dealership. More

Great experience from start to finish. Our salesman was very attentive and helpful. Explained all the options available to us and took the time to compare all the models. Very happy with o Our salesman was very attentive and helpful. Explained all the options available to us and took the time to compare all the models. Very happy with our purchase. More

The sales person made my car shopping experience a wonderful one! He was very helpful and helped me find the perfect car. I strongly recommend Sunrise Chevrolet. wonderful one! He was very helpful and helped me find the perfect car. I strongly recommend Sunrise Chevrolet. More