Sunnyvale Ford Lincoln - Service Center

Poor communication between Service Advisors and Service Staff. Poorly updated website. Expect to get an email canceling your on-line appointment. Apparently it is not updated too often. Staff. Poorly updated website. Expect to get an email canceling your on-line appointment. Apparently it is not updated too often. More

I had an incredibly frustrating experience with their service. Despite their claims of fixing the issue with my car, it turned out that the problem was still unresolved when I went to pick it up. On top service. Despite their claims of fixing the issue with my car, it turned out that the problem was still unresolved when I went to pick it up. On top of that, they managed to damage the door, making the situation even worse. Adding to my disappointment, the vehicle was returned to me in a dirty and unkempt state. What made matters worse is that they never fulfilled their promises and showed a complete lack of responsiveness. It was a highly disappointing and aggravating ordeal that left me feeling let down and dissatisfied. More

Accommodating Service Ronnie O is the guy you wanna see. Ive been coming here for over 6 years and every guy thats helped me has been great. Ronnie however had extraordinar Ronnie O is the guy you wanna see. Ive been coming here for over 6 years and every guy thats helped me has been great. Ronnie however had extraordinary enthusiasm and delight in getting me situated with my airbag problem as well as communicating with me when my car was ready. Additionally, he went above an beyond by showing me the closest spot i could get a quote on my car damage given that they could not at their site. I have no doubt Ronnie can brighten anyone’s day in less than a minute with the enthusiasm he exudes at work. You can just tell through his voice, smile and energy that not only does he love ford very much, but he also loves helping people and getting them taken care of in the best way. This guy deserves a raise! More

Good Service I was particularly impressed with Marcus' attention to my car's issue...He has a very good customer service presence. My car was taken care of prompt I was particularly impressed with Marcus' attention to my car's issue...He has a very good customer service presence. My car was taken care of promptly. I do miss the wash service, but I understand why it's no longer available.... More

Never buy cars in this dealer Really bad services in the repair and parts department. I bough a truck there and they bever want to do any service on it even when the engine light p Really bad services in the repair and parts department. I bough a truck there and they bever want to do any service on it even when the engine light pop-up More

Great Service If you need service for your car, you need to see Ronnie in the Service Department at Sunnyvale Ford. Ronnie is friendly, helpful and honest! If you need service for your car, you need to see Ronnie in the Service Department at Sunnyvale Ford. Ronnie is friendly, helpful and honest! More

Maintenance Service Best Auto Service and Excellent!! They are very professional and very helpful. It was a pleasure working with Chris on the maintenance of our MKX Best Auto Service and Excellent!! They are very professional and very helpful. It was a pleasure working with Chris on the maintenance of our MKX vehicle! Chris was very courteous and patient all through the take care our car. I highly recommend. More

Horrible Customer Service I recently called in about a recall on my Ford Edge due to an issue with the front passenger airbag. I had the misfortune of speaking with Christina w I recently called in about a recall on my Ford Edge due to an issue with the front passenger airbag. I had the misfortune of speaking with Christina who was completely ill-informed and rude. All she would tell me is that they didn't have the parts and that they were not going to be available until the "4th quarter" when I asked if this would be around September or October she just said didn't know and to contact Ford. When I asked if it was safe to allow passengers to ride in my front seat she said she didn't know and that I should call Ford... I called this dealership because they are a Ford dealership. I recommend informing your staff, specifically Christina, more about Ford vehicles & their recalls as an employee should know about their products. When the parts do become available I will be taking my car to a Ford dealership whose employees are not inept. More

TERRIBLE SERVICE - NEVER GO HERE NEVER GO HERE. They wrecked my car when I brought in in for service under a customer satisfaction program. It had been having problems that were cover NEVER GO HERE. They wrecked my car when I brought in in for service under a customer satisfaction program. It had been having problems that were covered under an extended warranty and Main Ford in Detroit had to get involved because they were trying to charge me money to get coverage for work covered under the warranty. When the service manager called me back (after Ford called him and threatened the dealership with a complaint and after the car started having problems AS SOON as I left the dealership the first time and another mechanic told me they had done something wrong), I was asked to bring the car back in because they were sorry and they would fix everything. I brought the car back in and when I called to pick up my car, I was told that the battery had suddenly died (after days of them not having touched the car) and that because of this they could no longer see any problems with the car (and that the car's computer and all previous history of problems had been wiped) and that they recommended that I get the battery replaced at a cost of $180... TERRIBLE SERVICE. TERRIBLE DEALERSHIP. NEVER GO HERE -- YOU WILL BE EXTORTED FOR MONEY AND RIPPED OFF!! More

I bought a used car here. Price was decent. After negotiating, I also bought a (still overpriced) service & maintenance package for the convenience. I was told I would receive reminders to bring my c negotiating, I also bought a (still overpriced) service & maintenance package for the convenience. I was told I would receive reminders to bring my car in for maintenance, which was one of the things I liked. 6 months later I indeed received a letter and had my first service: all good. Then, after that a long time passed and I started realizing it had been way too long. I contacted the dealer and discovered their policy was to send out emails after the first letter and that they had a typo in my email and that thus I had never received their reminders. As I had paid upfront for services not received and had been told about the reminders, I kindly asked for some sort of way to settle this (I proposed either extending the service contract or reimbursing me). They did not want to do either, and in no way wanted to admit to any wrongdoing on their side or offered me any form of compensation. Although they were polite throughout the process, I was quite unsatisfied. 1st because they failed to notify me as promised, second because they did not want to compensate me for lost services. More