Sunnyvale Ford Lincoln

No hassle buying Danny was very helpful and attentive during the sales process. I was pleased with the no haggle price process. Would definitely recommend him and Sunn Danny was very helpful and attentive during the sales process. I was pleased with the no haggle price process. Would definitely recommend him and Sunnyvale Ford in the future. More

Very excited about the service! Today I had very good, pleasant experience with leasing a C Max Energy Ford. I am sure next car will be bought or leased from the same place. I am so Today I had very good, pleasant experience with leasing a C Max Energy Ford. I am sure next car will be bought or leased from the same place. I am so pleased about the service and price as well! More

Services and financial service Excellent service and explanations of new car purchase and help to update my Fold account with new Ford C-Max Hybrid SE. Also help to make service app Excellent service and explanations of new car purchase and help to update my Fold account with new Ford C-Max Hybrid SE. Also help to make service appointment More

2016 Fusion Energi Very interactive with the customer without being pushy. Pays attention to the little details to make sure the customer leaves happy. Follows up afte Very interactive with the customer without being pushy. Pays attention to the little details to make sure the customer leaves happy. Follows up after to make sure everything is to the customers satisfaction. More

Good Dealership I've been in the market for a Ford Mustang for a while and recently visited Sunnyvale Ford & Lincoln dealership and was greeted by the salesman Abe. I I've been in the market for a Ford Mustang for a while and recently visited Sunnyvale Ford & Lincoln dealership and was greeted by the salesman Abe. I was treated with the utmost respect and kindness, he answered all of my questions and also went on a couple test drives. I purchased the ecoboost 2016 Mustang and i'm very happy and satisfied with my car. I highly recommend Sunnyvale Ford and when there ask for Abe More

Great car, great service I just bought a Lincoln MKZ at this dealership. I absolutely love my new car! Everyone herewas friendly and helpful so reading some of these reviews w I just bought a Lincoln MKZ at this dealership. I absolutely love my new car! Everyone herewas friendly and helpful so reading some of these reviews were very surprising. Tim was my salesperson and he was very thorough and understood what I was looking for. It was a great experience and I will be referring family and friends here! More

Worst Customer Service I have ever witnessed Slimiest sales people on the planet! Absolute worst customer service experience in my life: I spent three days on the phone with a very helpful Slimiest sales people on the planet! Absolute worst customer service experience in my life: I spent three days on the phone with a very helpful pre-sales guy named Steve. I had gone through the credit application and even decided what car I wanted to buy - we had gone over the pricing and we already agreed on how much I was willing to put down and we worked out my monthly payments. So I made an appointment to come to the lot on Saturday. I wanted to find out how much my used car was worth to see if I could use some of that equity as a down payment - if not -- I would simply use cash a down payment and sell my used car to a private party. I made an appointment to come in and have my car appraised Saturday morning 12-5-2015. Upon arriving at the dealership I found that there were four sales reps fighting over me and none of them had a clue as to why I was there. For some unknown reason the pre-sales team and the sales reps do not communicate or share information. So all of the work I had done the last three days with Steve in pre-sales was irrelevant. They were not interested in having my car appraised and were only interested in having me drive a new car. While test driving the car I was treated with absolute disrespect from a rep named Mike. He had no idea who I was nor was he aware of my finances that I had already taken care of over the last three days with Steve in Pre-sales. He said to me "why are you test driving a car you cannot afford" then made several other rude comments. When we got back to the dealership I kindly asked if I could please just get my used car appraised. Which I asked for over an hour ago and it was still not being done. Then a slimy sales manager comes up to me and start telling me all of the things wrong with my used car. I said I am not here for you to tell me what's wrong with my car -- I am here to see what you will give me for it -- if I decide to trade it in. He then continues to talk crap about my 2002 BMW 540i in a very patronizing manner. At this point I had enough of their lack of communication between departments and their constant verbal abuse so I said I was leaving - the slimy sales manager named Dave follows me out side and calls me names and flips me off as I am driving away in my car. I would have driven off the lot in a new car Saturday if I was treated properly - please go anywhere else on the planet to buy a car -- these people do not deserve your business!! More

Unprofessional and Untrustworthy Company I will never purchase another vehicle or take my vehicle in for service at this dealership. I bought a used 2011 Ford Escape from them in June of 201 I will never purchase another vehicle or take my vehicle in for service at this dealership. I bought a used 2011 Ford Escape from them in June of 2014. Upon purchasing the vehicle I was promised that the 2 worn leather panels on the drivers seat would get replaced. I agreed to purchase the vehicle based on their written promise. A week later I brought the vehicle in to have the 2 panels replaced. They called me later that afternoon stating that they only had enough material to do one panel and asked me if they could keep my car another day. I was thinking "Why did they not make sure they had enough material to begin with?". Anyways, I needed my vehicle back that day, so I told them I would pick it up and they could call me when they get more material and I'll bring it back in. A week went by and I received no call, I called and received no help, so I drove by to inquire in person. The guy that I spoke with said the work was already done, I told him "NO, the work was only halfway done", he couldn't help me so I asked to speak to a manager. They manager said because the work order was vague and written "fix drivers seat" he couldn't honor the promise. I even showed him pictures of the seat the day I purchased the vehicle and asked to speak with the salesperson who sold me the vehicle. The manager told me that the salesperson no longer works there and even if he fixed the other panel in the seat "it would look like that in 6 months anyways". Really? I guess the days of "the customer is always right", are over. And then, today, I get an email reminder for my 90,000 mile service that's coming due, so I call the Service Department and get the Sales Department, get transferred to Service and inquire about the 90,000 mile service only to get transferred to Service again??? and then explain again why I'm calling only to get put on hold to talk to another person who actually gets my information and then bluntly tells me I need to bring it in next Thursday. Whoa, shouldn't you be working with me to figure out a convenient time for your customer to bring their vehicle by and not tell her how it is??? Sunnyvale Ford is a Rude, Unprofessional, Untrustworthy and Deceiving company. More

TERRIBLE SERVICE - NEVER GO HERE NEVER GO HERE. They wrecked my car when I brought in in for service under a customer satisfaction program. It had been having problems that were cover NEVER GO HERE. They wrecked my car when I brought in in for service under a customer satisfaction program. It had been having problems that were covered under an extended warranty and Main Ford in Detroit had to get involved because they were trying to charge me money to get coverage for work covered under the warranty. When the service manager called me back (after Ford called him and threatened the dealership with a complaint and after the car started having problems AS SOON as I left the dealership the first time and another mechanic told me they had done something wrong), I was asked to bring the car back in because they were sorry and they would fix everything. I brought the car back in and when I called to pick up my car, I was told that the battery had suddenly died (after days of them not having touched the car) and that because of this they could no longer see any problems with the car (and that the car's computer and all previous history of problems had been wiped) and that they recommended that I get the battery replaced at a cost of $180... TERRIBLE SERVICE. TERRIBLE DEALERSHIP. NEVER GO HERE -- YOU WILL BE EXTORTED FOR MONEY AND RIPPED OFF!! More

I bought a used car here. Price was decent. After negotiating, I also bought a (still overpriced) service & maintenance package for the convenience. I was told I would receive reminders to bring my c negotiating, I also bought a (still overpriced) service & maintenance package for the convenience. I was told I would receive reminders to bring my car in for maintenance, which was one of the things I liked. 6 months later I indeed received a letter and had my first service: all good. Then, after that a long time passed and I started realizing it had been way too long. I contacted the dealer and discovered their policy was to send out emails after the first letter and that they had a typo in my email and that thus I had never received their reminders. As I had paid upfront for services not received and had been told about the reminders, I kindly asked for some sort of way to settle this (I proposed either extending the service contract or reimbursing me). They did not want to do either, and in no way wanted to admit to any wrongdoing on their side or offered me any form of compensation. Although they were polite throughout the process, I was quite unsatisfied. 1st because they failed to notify me as promised, second because they did not want to compensate me for lost services. More