Sunnyside Co. - Chrysler Dodge Jeep Ram Mopar - Service Center

I would not recommend Sunnyside dodge for repairs and service to your vehicle. I called to have my 2016 Silver 2500 Ram serviced at Sunnyside Dodge, telling them they need to test drive it and drive it a service to your vehicle. I called to have my 2016 Silver 2500 Ram serviced at Sunnyside Dodge, telling them they need to test drive it and drive it at higher speeds because the engine was shaking the truck. They, instead, saw that the check engine light was on and just went off of the codes from that telling them that it had misfires. They said that I needed spark plugs and coils and that would fix the issue. They also said, unrelated to my engine shaking issue, that my water pump was leaking and I needed a new one for $1,500 along with a few other things that were unrelated but needed to be done. All told it was going to be $2,600. The truck has close to 200k on it but I figured we should go ahead and fix it since according to them it was just the bad spark plugs causing the misfires and that was shaking the engine. The next day it was ready and they said they test drove it and all was good. I paid and I drove off and within 60 seconds the check engine light was back on and the truck was still shaking. Nothing had changed so I drove back and dropped it back off. They gave me a loaner car, which is the only reason this review is getting even 1 star. A few days later they told me they had to do some more "tests" and it would cost me $300-$400. I didn't understand why these tests weren't done before but I said thats fine lets just figure it out. A week later they said that basically my whole engine needed to be either rebuilt or replaced and it would be $7,000-$13,000. I can't comprehend how we went from spark plugs to an entire engine rebuild and they didn't see this coming. They obviously did not test drive my truck originally, because the shaking was way worse than a misfire would have caused, or Sunnyside Dodge likes to try and make you spend a bunch of money and make you come back to spend even more money when they didn't actually fix anything. I'm not sure what's worse, the negligence, or the misinformation. I expected a certified Ram service shop to be able to properly diagnose my engine trouble, or at least get close. Not go from $900 dollar tune-up to 7-13k. I would have gladly paid the few hundred dollars originally to find out the issue and I just would have ended it right there and not done the expensive water pump repair or anything else, at least then I would only be out a few hundred dollars. Instead they made me believe that all would be good to go. What's worse is, when I said "no thanks" to the huge engine repair bill, I asked to come pick up my truck. They asked if I wanted them to put it back together, I asked what that meant. They said they had to take apart the engine to figure out what was wrong with it and it would be several hundred dollars to get it back together so it would run. I said I never authorized anything like that, I authorized "tests" to the tune or $300-$400. They made me feel like it was my fault for the misunderstanding. I couldn't believe the poor communication and poor diagnostics coming out of this Ram certified dealership and that this was the kind of care I was getting. This is supposed to be the best place to take my truck, not my neighbors garage. They knocked the reassembly and "tests" bill down to an even $500, down from several hundred. Mopar sent me a survey afterward asking how my experience was. I gave a very poor review, and the survey asked if I wanted to be contacted by the dealership after, and I indicated yes. It has been several weeks now and I haven't heard anything. I spent $3,100 dollars at this service shop and my truck is still not fixed or any better than it was when I brought it in. I guess I have a new water pump which doesn't really help me much on a truck that has the check engine light on and flashing and shouldn't drive it. I also smell antifreeze when I turn the heat on, which wasn't there before. I would recommend going anywhere else for repairs. More