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61 Reviews of Sunnyside Chevrolet - Service Center
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July 31, 2015
45k service check Dropped the car off at 7 AM and left key in drop box. Got a call around 11 AM of the need for front brakes and the cost. Approved the expenditure and Dropped the car off at 7 AM and left key in drop box. Got a call around 11 AM of the need for front brakes and the cost. Approved the expenditure and picked the car up at 4 PM on the way home from work. Seamless! More
by VPETERS0
Verified CustomerEmployees Worked With
Jerry Taylor, Matthew James
July 29, 2015
snafu resolved I brought my 2014 Volt in for a list of 4 items. A warranty recall (emission), 2 year maint oil change, customer satisfaction mirror change and a seat I brought my 2014 Volt in for a list of 4 items. A warranty recall (emission), 2 year maint oil change, customer satisfaction mirror change and a seatbelt/airbag light that went off even when no one was in the passenger seat. This list was emailed and the service department was able to schedule my car for the Saturday appointment I requested. I appreciated the courtesy car they gave me...it was a brand new Chevy Cruze. So far GREAT! Monday the service rep called me and asked whether the mirrors had been ordered because they could not locate them. I explained how my list was sent and they looked into it. Turns out the mirrors were in the body shop and needed one more clear coat applied so I had to wait until Thursday. So far okay, I still had the courtesy car. Then the sales rep called to say there was a bulletin on the seat issue due to an aftermarket heated seat addition. I explained the dealership added that for me before I took delivery and they had the installer info. This was confirmed by my sales rep Rick Belsito (great guy, by the way!).So they had the installer take the car and fix the issue. I called to check up on the status Friday and was told the car was still at the installers and would be returned to the dealership Friday evening (after the service dept was closed). Okay. Now I get the call that my car is all done so I drive out to Sunnyside in Elyria (from Brecksville) and gladly turn in the nice courtesy car (which I filled up with gas). I go out to my car which is parked outside (and not washed). This is an electric hybrid. I start the car....no charge. The dash reads "service airbag". Back inside I go and they nicely turned the courtesy car back over to me because a certified Volt tech was not on site on Saturday. Monday at 10:00am I call the service adviser to be told they were waiting for a call back form the heated seat installer. Turns out the other company came out Tuesday and checked it out at the dealership and the dash was cleared. The heating element is now removed form the seat and I am driving it to see if the lights come back. Then the element will be reinstalled. I finally drove back out to pick the car up Tuesday and it seems fine, however, still not washed as it was being charged. I have to say that this was a journey but the staff handled it well and went out of their way to get the problems fixed for me. I will get a new car there and I am sure this is not the usual experience. I really am chalking this up as a one time snafu. Sunnyside is still my dealership of choice! More
by VALKYRIE2
Employees Worked With
July 22, 2015
Oil change and more I took my Cruze on July 20th to Sunnyside in Elyria to get an oil change, tire rotation, and multipoint inspection on it.they did that and while I was I took my Cruze on July 20th to Sunnyside in Elyria to get an oil change, tire rotation, and multipoint inspection on it.they did that and while I was paying for that I mentioned that I had two warranty issues that I thought needed to be done and also a recall issue they were able to do all three while I was still there. I appreciate that they were able to do that. I would recommend Sunnyside Chevrolet to everyone. More
by kathyallen
Employees Worked With
Colleen O'Brien
July 22, 2015
Oil change tire rotation maintenance Courteous, professional service staff. Quick and convenient service. It was a very quick service. Courtesy transportation is very much appreciated a Courteous, professional service staff. Quick and convenient service. It was a very quick service. Courtesy transportation is very much appreciated as well. Thanks again for great service. More
by MPG3001
Employees Worked With
Jerry Taylor
July 09, 2015
I won't take my car to any other dealership I won't take my card and the other dealership. I purchased my car here and I have had it serviced here for everything. I am able to use the same serv I won't take my card and the other dealership. I purchased my car here and I have had it serviced here for everything. I am able to use the same service technician every time I bring my car in. I like being familiar with the person working on my car. More
by BHUDY1528
Employees Worked With
Other Employees :
Paul Stefanik, Service technician , Colleen O'Brien
July 07, 2015
Great service Brought my car in for oil change and only took about 45 min.. Very happy with the service and staff at this facility. Thank you! Brought my car in for oil change and only took about 45 min.. Very happy with the service and staff at this facility. Thank you! More
by TKA54
Employees Worked With
July 06, 2015
This is the worse service department ever, go across street. The service department is truly awful. They do not know how to diagnose issues. I took my vehicle in for a charging issue, they said it was the alte The service department is truly awful. They do not know how to diagnose issues. I took my vehicle in for a charging issue, they said it was the alternator and battery that had just been replaced. They replaced it all again and no change in the problem. Then refused to refund me for their error. This was not the first time they did this to me and other customers. I would not even go back for warranty work. I have never had a problem at Pat O;Brien's. More
by Chevylover
Employees Worked With
July 06, 2015
Sunnyside Service is the new Sears of causing damage Our cars drive belt broke on Thursday and we had the car towed in. On Friday they said the repair bill for the drive belt, bar, and seal was $788. T Our cars drive belt broke on Thursday and we had the car towed in. On Friday they said the repair bill for the drive belt, bar, and seal was $788. Then on Monday they call me and say "After the vehicle sat for the weekend, the battery was dead and had to be jump started." Now since they killed my battery they want to charge me and additional $200.00. We canceled the repairs and I had the car towed to Xtreme Performance in North Ridgeville. The same repairs are $300.00 cheaper even with the added tow. This used to be a good place, now they practicing deceptive and fraudulent practices. The demise and closing of poor dealerships starts somewhere, they used to be good, but now they are on the slope to cheat people and should soon be going the way of the dodo bird. One of the salespeople heard me complain and said he would get the manager. I waited 20 minutes he did not have the integrity to come out and see me. More
by dkolojek
Employees Worked With
July 03, 2015
great service friendly people and great service. I take both of my cars to sunnyside for service. and also purchased my wife a cruze . thanks sunnyside for all you friendly people and great service. I take both of my cars to sunnyside for service. and also purchased my wife a cruze . thanks sunnyside for all you do. More
by WISEMAN.CHRIS7
Employees Worked With
jerry taylor
July 01, 2015
The Pontiac is now behaving itself I brought in my 2001 Grand Prix for a diagnostic as to why it would stall periodically. The technician took care of the problem within an hour for th I brought in my 2001 Grand Prix for a diagnostic as to why it would stall periodically. The technician took care of the problem within an hour for the cost we were quoted. It's been a long time since I've had to take a vehicle in to a dealership for service, and this has been a positive experience, More
by LAURIEDIEDERICH
Employees Worked With
Jerry Taylor
