Sunland Park Chrysler Dodge Jeep RAM - Service Center

Complete attention to detail, excellent advise to implement the correct course of action and efficient/timely delivery of the vehicle Thanks You should leave up to the client, how many words a implement the correct course of action and efficient/timely delivery of the vehicle Thanks You should leave up to the client, how many words are required- for the review - More

The staff at Sunland Park is an amazing staff! I never have issues scheduling any maintenance my vehicle may need. Been getting my oil changes and tire rotations for 4 years now and I always get a warm we have issues scheduling any maintenance my vehicle may need. Been getting my oil changes and tire rotations for 4 years now and I always get a warm welcome when I go. My last visit was with JR and he was great, he kept me updated about my Jeep until it was returned and made sure I got it back in a timely manner. More

Bill Hawkins is excellent he helps me with everything reason I go to Sunland park.i buy my vehicles from him and call him to help set up service as well reason I go to Sunland park.i buy my vehicles from him and call him to help set up service as well More

I brought my car for oil change and general check up. The service was done quickly (within 50 minutes), and an explanation was delivered after completion. Great job! service was done quickly (within 50 minutes), and an explanation was delivered after completion. Great job! More

Continuous Outstanding Professional Service J.R. Melero, Service Adviser has provided several years of continuous, outstanding service whenever I obtain factory service or maintenance on my Jeep J.R. Melero, Service Adviser has provided several years of continuous, outstanding service whenever I obtain factory service or maintenance on my Jeep Grand Cherokee. J.R. always keeps me informed on the repair status/progress of the vehicle by calling my cell phone or physically tracking me down in the Sunland Park facility. He will schedule the service or repair as soon as needed and then always makes sure the vehicle is completed on the scheduled date and time. Often the repair is completed the same day the vehicle enters the shop. Scheduled services such as oil changes and tire rotations are most often both completed in less than 90 minutes. When I have been on an extended trip out of the state of Texas and had an issue with my Jeep in a remote area, I have called him and he provided excellent guidance on what to do. On one occasion after normal business hours and after the van shuttle service was closed he drove my wife home when our vehicle had to be kept overnight. When a rental car is needed he personally makes sure it is available, priced fairly and it is a good replacement. In over sixty years of driving, J.R. is the most professional Service Adviser that I have ever had the pleasure of working with. He is the very best, he totally understands world-class customer service and practices it every day. More

Always a Very good experience when servicing by car. Still need to visit to ask about my door panel. The shuttle service was very convenient. Still need to visit to ask about my door panel. The shuttle service was very convenient. More

Traveling through from out of state and had a dead battery I'm my new Jeep. Service got me back on the road within 2 hours with great friendliness and customer service. This is the model for outstan battery I'm my new Jeep. Service got me back on the road within 2 hours with great friendliness and customer service. This is the model for outstanding customer service. More

Good service, great service advisor Brian took care, received my vehicle, did repairs and called me on the time he compromised, dealer prices are 25-30% over east side dealers. received my vehicle, did repairs and called me on the time he compromised, dealer prices are 25-30% over east side dealers. More

Outstanding Scheduled Maintenance Service On October 7, 2019 I arrived at Sunland Park Jeep without an appointment or reservation for an oil change and tire rotation. Brian Crowe was my servi On October 7, 2019 I arrived at Sunland Park Jeep without an appointment or reservation for an oil change and tire rotation. Brian Crowe was my service adviser and said the service would take approximately 1-1/2 hours. I stayed in the immaculate customer waiting area and also took a look at the new Jeep models, including the pickup truck, on the showroom floor. After only 60 minutes Brain came to the waiting area and told me my Grand Cherokee was completed and ready to go. Great response time especially considering that I did not have an appointment. I should add that J.R. is usually my service adviser when I make an appointment for warranty work and he also provides outstanding customer service. He always meets the estimated completion time and and will make frequent visits to the customer waiting area to keep me informed on the status of the warranty work. Robert J. Huston West El Paso, Texas More

5 ***** Service The Customer Service Agent Jr.. was very cordial to assist me on the fan recall, as well at he was very punctual in letting me know what they had foun The Customer Service Agent Jr.. was very cordial to assist me on the fan recall, as well at he was very punctual in letting me know what they had found on my car that needed it replacement. More