Sunland Park Chrysler Dodge Jeep Ram Fiat

I entered the dealership at 9:00 A.M. this morning. I was welcomed by Bill Hawkins and informed Bill I had lunch plans with friends at 12:00 and I intended to make that appointment. Bill asked a series of qu welcomed by Bill Hawkins and informed Bill I had lunch plans with friends at 12:00 and I intended to make that appointment. Bill asked a series of questions to better understand what I was looking for and to better assist me. Little did I know I just met a new friend. Bill showed me several vehicles with various options until I settled on the Jeep Wrangler I wanted. Let me say that my three hour visit included Bill and I reminiscing about old times in El Paso, reviewing times past and both our business experiences.Is buying a car supposed to be fun? I guess it can be. I was then sent to finance and was introduced to Carlos Ramos by Bill. I signed the necessary forms, Carlos gave me an indepth explaination of each form. Oh wait, then Carlos and I talked about my old Jeeps of the past, he then pulled out his phone and showed me pictures of his Jeep. Not sure if you folks understand this but the finance guy made some MOPAR sales. I took mental notes and I'll be visiting that department soon. Here is the point of this experience, I made two friends, they both formed an intergration of Mack Massey's different departments with value selling beyond my purchase. As Bill and I wrapped up, he gave me a tour of the service department at which time I found out that he put a rush on my new Jeep's "make ready" because he knew I wanted to be out of there by 12:00. I will recommend the Mack Massey organization, the teams that built it and the service that supports it to anyone that I come across that is looking for any make of your vehicles or any used vehicle. I think thats a vote for class. John E. Taylor You did good Bill and Carlos! More

From a phone call requesting information to my visit on the same day I was responded to with very professioonal and sincere attention. Mr. Edmond walked me through the entire purchase process and and intro the same day I was responded to with very professioonal and sincere attention. Mr. Edmond walked me through the entire purchase process and and introduced me to the staff of the facility designated to answer additional questions and provide additional services. My experience with this dealership over several years and with several vehicles has in every instance proven outstanding. The product quality, attention of the staff and the outcome of all services has been all that I could require and expect. Full marks in every catagory --- well done. R. Suciu More

Dear Mr. Massey and Mike Edmond, First of all, I'd Dear Mr. Massey and Mike Edmond, First of all, I'd like to say that I've never been so well taken care of when shopping for a vehicle. As soon as my Dear Mr. Massey and Mike Edmond, First of all, I'd like to say that I've never been so well taken care of when shopping for a vehicle. As soon as my husband and I walked onto the dealership, we were greeted by Mike and he was as genuine and sincere as they come. There was no hassle, no awkwardness and pure consideration for what I wanted in my new vehicle. Mike was patient in allowing us to test drive a couple of Dodge Durangos and answered any questions I may have had. His positive attitude was fantastic and definitely won me over immediately. Not only did he make me feel extremely comfortable with my purchase, but also made me feel comfortable with the dealership and its services by giving me a tour of the facility and introducing me to the personnel I'd be seeing in the future. My overall experience at Mack Massey was excellent and I will absolutely be going back in the future. I've already raved about the service we received from Mike and the Mack Massey staff and I will be sure to send my friends and family over for their next vehicle purchase. Thank you again for making this a wonderful, no-hassle, easy experience for me and my husband. I LOVE my new Dodge Durango Citadel! More

I have been taking my cars to Mack Massey service department for the past 3.5 years. Their service is consistent and always done right the first time. Customer service is obviously a priority, as dem department for the past 3.5 years. Their service is consistent and always done right the first time. Customer service is obviously a priority, as demonstrated by Mr. Armando Lechuga. Mr. Lechuga is the reason I return to Mack Massey and why I spread the word to friends and colleagues about the GREAT Service I have received. Dr. Elias Provencio-Vasquez More

I was very impressed how a service department would be willing to take care of a drive up customer on a Friday afternoon. The mechanics were already shuting down for the weekend, but Armando immediately h willing to take care of a drive up customer on a Friday afternoon. The mechanics were already shuting down for the weekend, but Armando immediately had two of the mechanics jump on my truck and it was completed and washed in less than 45 minutes. Even better the bill was cheaper than Pep Boys and Firestone. Nice surprise from the service department. I had a great experience and have been and will continue to recommend Mack Massey's Service Department. More

THIS IS THE FIRST TIME I HAVE BOUGHT A CAR WITH MACK MASSEY AND IT WAS QUICK. EVERYONE WAS VERY FRIENDLY. ONE THING I DID LIKE WAS THAT THERE WAS NO INITIAL PRESSURE BY THE SALESMAN.. AND WAS AVAILABL MASSEY AND IT WAS QUICK. EVERYONE WAS VERY FRIENDLY. ONE THING I DID LIKE WAS THAT THERE WAS NO INITIAL PRESSURE BY THE SALESMAN.. AND WAS AVAILABLE THROUGHOUT THE BUYING PROCESS. THIS IS IMPORTANT TO A CUSTOMER. More

Mr. Massey and everyone at the Mack Massey Dealership, Mr. Massey and everyone at the Mack Massey Dealership, Myself and my husband would like to thank Rigo and the rest of the staff for making this car Mr. Massey and everyone at the Mack Massey Dealership, Myself and my husband would like to thank Rigo and the rest of the staff for making this car purchase the best purchase we have made. We were greeted and treated with great respect and a 100% honesty. We had been shopping at other dealerships in town and decided to shop with you guys. We were just impressed by all that the team had to offer. I found the perfect Jeep Patriot for my family and at the right price. All of our questions and concerns were addressed and fixed before the vehicle officially came home with us. Rigo had worked with us for about a week to make sure everything was what we were looking for. He made calls to us and answered questions for my husband while he was on his 24 hr duty shift. I was also given the opportunity to drive the Patriot around town for a couple of days to make sure it was what I was looking for. Overall, I am very impressed and would recommend Mack Massey and Rigo to my friends and family. Thank you Irma S. More

I almost filed a claim under the lemon laws on my Ram 2500, but your dealership came through when no other one could. I travel a lot and every month or so the check engine would come on always for the O 2500, but your dealership came through when no other one could. I travel a lot and every month or so the check engine would come on always for the O2 sensor. I'd been to dealerships from Ohio to California, Wisconsin to Georgia and of course Texas. Only Mack Massey, with the very helpful Armando Lechuga, solved the problem and now I am a very happy camper. I should also say when ever my truck requires any service I take it to Mack Massey knowing the job will be done properly. Kudos to Armando, a real friendly guy who does what he says. Thank you. More

My husband and I have been looking to by a new Rubicon for a while now. We got online and found the one. We do not live in the ElPaso area. My husband called and he was put thru to Micheal Cicala. He t for a while now. We got online and found the one. We do not live in the ElPaso area. My husband called and he was put thru to Micheal Cicala. He told him we have a trade-in. Mike told us to send pics and the info on our trade-in. With the info we gave Mike and the pics, he got everything done without us having to drive down there. We made a deal over the phone and all we had to do was drive down there. We got there met Mike he showed us the Jeep. He then took us to Carlos to sign papers and then the Jeep was ours. Thank you everyone at Mack Massey. A special thank you to Mike Cicala. Thank You, Kevin and Tammy DiCamillo More

I went to Mr. Lechuga as the service manager of team. I had been experiencing a very annoying vibration in my Dodge Ram Laramie pickup truck and others had been unable to find and correct the problem. Mr. had been experiencing a very annoying vibration in my Dodge Ram Laramie pickup truck and others had been unable to find and correct the problem. Mr. Lechuga worked with me, listened carefully to what I was saying and worked efficiently to correct the problem. It turned out that the problem was fairly uncommon and it took a good service manager to locate it. He is very knowledgeable, friendly, and he kept me informed of each step in the process. The work was outstanding and I am extremely satisfied. It was a pleasant experience to do business with Mr. Lechuga and his team of technicians. More