Sundance GMC

Horrible Service Department The service department messed up my car, refuse to take responsibility for it, lied to me, lied to GM when I filed a complaint, and the General Manage The service department messed up my car, refuse to take responsibility for it, lied to me, lied to GM when I filed a complaint, and the General Manager won't return my calls about the issue. I will never let their service department touch my car again and would recommend that nobody else take their car there either. More

Great Service They do great work and are always honest about the repairs. I appreciate the work they do and they always strive to make sure I am satisfied. They do great work and are always honest about the repairs. I appreciate the work they do and they always strive to make sure I am satisfied. More

Great Maintance & Repair Work Kelley & Jennifer run a great service department and are both very knowledgeable with both my car and truck. I would not think of taking my car or tru Kelley & Jennifer run a great service department and are both very knowledgeable with both my car and truck. I would not think of taking my car or truck somewhere else for service. More

Great service department! Sundance is my go to place for all my service needs,they even service my Ford better than the Ford dealer! Outstanding service sums it all up! Sundance is my go to place for all my service needs,they even service my Ford better than the Ford dealer! Outstanding service sums it all up! More

Must read before buying any service If I could give them zero stars I would, I hate angry customers and escalated situations but I had NO CHOICE. FUTURE BUYERS MUST READ. Alright If I could give them zero stars I would, I hate angry customers and escalated situations but I had NO CHOICE. FUTURE BUYERS MUST READ. Alright everyone just because I work in customer service and HATE angry customers this story is just too wild to pass up and I’m hoping to reach future buyers. As I posted a few months back I bought my Pontiac used at this dealership (2 hours north of where I live).. I loved my salesman and he did what I asked in order for me to purchase the car! Loved him! I then found some noises and went back north about 3 more times to get them fixed. After spending some time there like I anticipated they told me what was wrong and fixed my problem (to my knowledge) and gave me a gas gift card for any troubles. Well 3 months later ALL THE NOISES AND PROBLEMS WERE BACK. Okay no problem, I had spent $850 and figured I’d be able to take it back up get a loaner car and have them refix it. Well Ryan the manager of service said “It’s hard to believe you’ve worn out our parts this quickly, and that you’re just noticing problems 3 months later. Find a reliable mechanic because you don’t know what you’re talking about and neither does your shop.” (Shaver Road Auto Service is extremely reliable and I love them so I know they weren’t lying to me) Well 2 months later after having it looked at and everything I asked for a refund or to have a loaner vehicle and they can fix my car and Ryan the service manager referred to me as being “xxxxxxxx” and said multiple times i don’t know what I’m talking about and that the noises i was hearing are new and definitely not what they fixed and proceeded to HANG UP ON ME. Also reached out to his boss and no response. That was just too far and I took it to GM corporate. Corporate came back and had notes from Ryan and not only did he lie about what he said to me he put in there saying that I called him “mentally handicapped”.. not that he called ME xxxxxxxx also put it there that i had swore profusely and was uncooperative. Its so scary to know there are more customers getting scammed and lied to by their so called service “manager” when he lies right out of his teeth. They refused a refund and will no longer help me. GM offered me $100 service voucher to get repairs on my car and said i could only return to Sundance the original place I bought it to see if those were really the problems. Great and all but when I’m out $850 and a car that’s not fixed why would I ever return to a place that referred to me in such a horrible manner, I’m pretty peeved with the bad business and WILL FOREVER share my story and hope to god they lose some business. I know I’m not the first nor the last and hopefully this will sway your decision. More

Car Maintenance Whenever I go to Sundance it is a joyful experience. The entire company is friendly and glad to see you. Know you by name and always has an interest Whenever I go to Sundance it is a joyful experience. The entire company is friendly and glad to see you. Know you by name and always has an interest in how everything is going. More

warranty maintenance I have always had good experiences with this dealership. I currently have two of their vehicles, have had several others, and see no reason why my ne I have always had good experiences with this dealership. I currently have two of their vehicles, have had several others, and see no reason why my next one won't come from Sundance. I have dealt with Todd Gates for many years and always have found him to be honest, knowledgeable and fair. What more could L ask for? More

Consistenly good service I have been buying vehicles and having all my service done at Sundance St Johns since they opened! While nothing is ever perfect, they have been plea I have been buying vehicles and having all my service done at Sundance St Johns since they opened! While nothing is ever perfect, they have been pleasant to deal with and fair in my opinion. I've known Todd Gates since the Keelean pre-Sundance days, and have never bought a new vehicle from anyone else! Terrah Hanks is also friendly and fair, and a great supporter of the community. Great service from Kelly and Jennifer in the service department each and every time! - Bruce Fandel More

excellent service Very accommodating and listen to what my needs were and found me the perfect vehicle for my situation. I had a trade-in and they were very competit Very accommodating and listen to what my needs were and found me the perfect vehicle for my situation. I had a trade-in and they were very competitive with the trade-in value More

It was great. Everyone we came in contact with was friendly It was great. A couple of unexpected issues came up with both of our vehicles. These & the solutions were completely explained to us. We drive the It was great. A couple of unexpected issues came up with both of our vehicles. These & the solutions were completely explained to us. We drive the extra miles to have service done here. Everyone speaks, is friendly & helpful. More