Sundance Chevrolet

Great Dealership! Our entire family has been purchasing vehicles from Sundance Chevy for over 20+ years. Largest selection of high quality vehicles, an amazing sales s Our entire family has been purchasing vehicles from Sundance Chevy for over 20+ years. Largest selection of high quality vehicles, an amazing sales staff , and honest dependable service is what you can expect - and we've always received. If your looking to purchase a vehicle, I highly recommend you go to Sundance and experience the Sundance difference! More

Extremely satisfied with our purchase. Our salesman was very nice and actually took time for us and we weren't rushed. Definitely recommend Todd Driver! with our purchase. Our salesman was very nice and actually took time for us and we weren't rushed. Definitely recommend Todd Driver! More

Worst experience Ive ever had Sundance Chevy of Grand Ledge is nothing but a fiasco, if you want to waste hours of your day then they are the dealer for you. First off, they don't Sundance Chevy of Grand Ledge is nothing but a fiasco, if you want to waste hours of your day then they are the dealer for you. First off, they don't even allow you to leave reviews on their website. Next, atleast 50% of the cars listed are not still available. Our experience was nothing but a nightmare. We found 3 vehicles on the site to go look at. After applying online we never heard back, so a few days later I called them and they told me a sales rep would get back to me, never happened. We ended up going to the dealership to find out all of the vehicles of interest were gone. The last one I was interested in was apparently 'missing'. After waiting more then an hour the sales guy told us he would call and get everything set up when he finds it. After weeks of phone calls and bouncing back and forth telling me it was sold, not sold, or in the shop we finally were ready to sign. We even called ahead before coming back. When we arrived the sales rep was missing. Waiting, waiting waiting! It took 3 hours to get our paperwork done, only for the sales guy to get the name wrong and have to start over. What a joke. I will never waste that much of my time again, or waste money at a place so un-organized. For someone spending almost 40,000, it seems like the Sales rep would have been a little better at his job. Will never go back! More

Bought a van after testing out a few different vehicles. The van had the abs light on. Salesman was confident that the light was because of the snow and the fact that the van sat a while with the parking br The van had the abs light on. Salesman was confident that the light was because of the snow and the fact that the van sat a while with the parking brake engaged. He thought the computer just needed a reset and it should be fine. We bought it on the condition that they'd inspect it when we brought it back in for the cleaning. Brought it in the next day at noon. All day we hear nothing. So we call at 7 and ask about it. The mechanic says that the abs unit is bad and a replacement is coming the next day. Both the wife and I ask him what that's going to cost. He says no charge, it's been approved to be replaced. So the next day we wait, and still hear nothing. I call at 3, and the mechanic this time says that the repair was denied by the salesman. Speak to him, and yes, since it was sold "as-is" with just a look at the brake system, no repair was to be done. While true, it doesn't make sense that their mechanic told both my wife and me something different. So we came in to pick up the van. They couldn't find it. After 45 minutes of searching they find it in the barn, signed to be sold. They were trying to resell our van! No cleaning was done, in fact they threw out our ice scrapper. A half-hearted apology later we got our van back. Never going back. More

I could write a book on what I went through with Sundance.... I drove 160 miles to look at a 2000 silverado 1500 z71 with 90k advertised at a good price. The Dealer I worked with was Shaun Limon Sundance.... I drove 160 miles to look at a 2000 silverado 1500 z71 with 90k advertised at a good price. The Dealer I worked with was Shaun Limones. Upon arrival and initial inspection the truck appeared as clean as I had been told. The SES light came on within a minute of the truck starting. He actually left me with the truck to drive to autozone to get the truck scanned so he could work with another customer. the scan showed a code for random cylinder misfire. I told him to get the truck fixed, and maybe I would still consider getting the truck. They even gave me $40 in gas and assured me they would get "my" truck fixed.... I recieved a call the next day saying the truck was fixed and ready to go. They said they replaced all plugs, wires, and one coil pack. It seemed satisfactory to me, as this is a typical repair for that code. Reluctantly I went back and bought the truck with a 30 day limited warranty. (This is all they would offer) hoping the savings would offset any small repairs. Within a mile of leaving the dealership which was then closed, the SES light came on and started blinking. (Dead Miss) I got the truck home and the nightmare began. Upon inspection, the plugs and wires were replaced. No coil pack however! All the bolts had rust on them! I found myself taking videos and recording phone calls. Shaun was really good at saying he'd call me back in a few minutes to not hear back til the next day. I demanded they fix it free because it was supposed to be fixed before I bought it. They were supposed to drop my car off, but instead showed up and said they were taking the truck. No notice, and I was at work. They had said they'd pick the truck up within days not a week and a half. Apparently it was at their convenience not mine. So they picked it up with no notice, then had the nerve to tell me they wouldn't drop it back off. (160 miles!) Shaun said," They already have to much into the truck. " Reminder that I have all of this recorded... They called and said it was fixed the day after and said that it was good to go. MAP sensor. ($10 part). Not falling for it, I made them have the mechanic call me. I told him to take it on the highway. The truck that was "Fixed", wasn't. They had to re-program the cam position sensor. They had no interest in actually fixing the truck right the first time. They would have had me come down a third time and it STILL wouldn't have been fixed. I picked up the truck making it my third and final trip to Grand Ledge. This time it took up not only my day but my girlfriend's too since we needed two vehicles. the manager gave me a pathetic $30 gas card to "Make it right" HA! Since then, there is a tick in the cams (probably from the sensor being bad) and I've already had to pay $270 for a wheel bearing that blew out and left me stranded on my lunch break. If you have read all of this, I hope you can see the deception and mistreatment. Dealers are clearing off SES codes and hoping they stay off just long enough to sell the vehicle. I will never buy a used vehicle from a dealer again. Also, don't believe you are getting the full story on the reviews for their website. I wanted to post this on there, but apparently they place only the ones they want to be seen. All other review websites are giving them horrible ratings. (So it hasn't just been me!) More

My family and I (wife and 2 young children) needed a new car. My wife did some shopping around on-line prior to going to the dealer so we knew what we wanted. Upon arrival we asked about a specific vehica car. My wife did some shopping around on-line prior to going to the dealer so we knew what we wanted. Upon arrival we asked about a specific vehical (Cadilac CTS) we had found and liked. We brought a print out of that vehicle in hopes this would speed up the proceedure. The sales person that came out to help us when we arrived was given the info (print out) and we asked if we could see it. We were told it was at a different lot and to follow him. We drove our vehicle over to the other lot which was a total mess with cars stacked in like cord wood. The lay out was less than impressive and extremely messy looking. Once he tracked down the car, he came and told us it may have sold but he needed to call someone. While we were waiting for confirmation he took us around by foot to look around. We started in the "barn". That was the worst thing I had ever walked through and can not believe they even showed us this. Cars were again stacked in tight and some had such a thick layer of dust on them you couldn't even tell the color. Needless to say I found nothing of interest in there. We proceeded back outside and looked around some more. My wife had 1 other print out as a second choice, we asked to see that one. He said we had to go back to the other lot we started from. We again followed him back. Once we arrived he said he needed to go "find" it from his computer inside. We waited in the parking lot. He came out and said it was again somewhere else and told me I should go take my family to lunch as he needed an hour to get it to where we were. I actually did this. An hour later we returned and guess what? Still no car. He told us there was a mix up and the car may not be available for sale. At this point we had invested about 3 hours of our time with nothing happening. I asked him if he could simply take down my number and call me if either car was indeed available. He said sure lets go inside. My wife and I followed him in and he took out a multi layer carbon copy form. I told him I was not going to fill out some big form and just wanted a phone call if they actually figured out if the cars were available to see. He told me that was what he was doing and then asked me for my full name. I told him and he started filling out this form and asked "is that your full legal name" and then I had it with him. I told him I simply wanted a call and had wasted enough time. I walked out. There is nothing this place could ever offer to get me back there. It was the worst experience I have had trying to purchase a vehicle. The place is like a puppy mill in my opinion. Extremely disorganized with zero respect for customers. Long story short we checked 3 more dealers that afternoon all better than Sundance and we got our car (2005 BMW 530) at the 3rd stop without a single trip back and forth, lot to lot looking for the car. The difference in dealerships compared to Sundance is hard to explain. Pure disappointment to satisfaction. More

STAY AWAY!!. First of all, let me say that the last time we were in this dealership was 20 years ago when we purchased a used car. The car turned out to be a piece of junk (transmission went out in less th we were in this dealership was 20 years ago when we purchased a used car. The car turned out to be a piece of junk (transmission went out in less than one week which cost $2,000 to repair) and we swore we would never do business here again. Well, 20 years later, my sister found a car at this dealership and we (reluctantly) returned with her as we agreed to co-sign for her loan. In all, we spent about 6 hours wading through the paperwork to close the deal, which included a trade in. The salesman switched the plates and handed over the keys to the new car and off we went. The next day, the salesman called and said we forgot to pay the $3,000 down payment to which we replied, "Is this a joke?" During the deal transaction, we had informed the salesman several times that we were not planning to make any down payment. At the time we were signing the paperwork, I noticed that there was a line item showing a cash payment of $3,000 to which I said -- "why is this on here, we are not making a down payment." To which he replied, "Oh ignore that, that is related to your trade in." So we went on to sign the remainder of the paperwork. I'm sure you can guess the rest of the story. We went back to the dealership the next day and discussed the issue with two managers and the owner -- which again was a total waste of our time. We returned the car and got our trade in back. They stated that it was simply "miscommunication." Whatever it was, it was definately bad business and ruined their chances of any future business with us. Some things never change! More

made a 2 hour trip there too buy my wife a new (used) SUV. Called ahead of time too ask if their website was up too date and mike assured me it was. Spent a good 3 hours looking at cars and he didn't e SUV. Called ahead of time too ask if their website was up too date and mike assured me it was. Spent a good 3 hours looking at cars and he didn't even show us the one we drove there for. I should have asked for a new salesman when the put us in a car we didn't even want too look at first thing. Eventually found one we liked that was just over 2x what we wanted too spend. They should have been ashamed of selling this car. The detail job was terrible, upon driving it the 2 hours back we found the headlights point straight down, the high beam was burnt out, so when I changed that parts inside the lens started rattling around so I need too replace the entire assembly, and then a day later we discovered the moonroof leaked. Also every car we drove had a empty tank and it was like pulling teeth too get them too put some gas in it for us. We love the car, don't get me wrong, but avoid Mike. Maybe they have better salesmen but I didn't get that experience. More

So I just finished an email exchange with the Better Business Bureau about Sundance. By the way, don't bother with BBB if you have any complaints- because I didn't fork over the additional $4000 for a Business Bureau about Sundance. By the way, don't bother with BBB if you have any complaints- because I didn't fork over the additional $4000 for a warranty on the Jeep I bought, the BBB won't investigate. The rear differential on my Jeep (that has just over 80,000 miles) just went out and when I took it to be looked at at another dealership (not Sundance), they told me that the differential had been a "patch job" (so this has been a reoccurring problem) and that the fix wasn't designed to last. The experience at the Sundance mirrors the experience of the people who drove 75 miles each way (we drove 50 each way). We were pressured to name our "top price" and then they figured out our payments. When we told them later that we discovered that the tow lights didn't work, the windshield washing fluid receptacle was missing, they told us that we had bought it "as is". The rear differential should last at least 100.000 miles (I was told). When we called the dealership about this, they told us there was nothing they could do about it. I would be interested to see just how many people have bought cars from Sundance that were just patched and sold- We are up a creek, with no car, $6800 left on the car loan, and now a $1200 fix. . . DON'T BUY ANYTHING FROM THESE PEOPLE More

I was considering purchasing a used car so my wife and I went to Sundance because they had a Honda Accord that we wanted to look at. We were greeted by a salesman who had chewing tobacco all over his lips a went to Sundance because they had a Honda Accord that we wanted to look at. We were greeted by a salesman who had chewing tobacco all over his lips and around his mouth. After telling him we wanted to look at the Honda Accord he started to try to show us several other cars and eventually started in on the Chevrolet Volt. We were not in the market for a $40,000 car and told him this. I told him that we were specifically looking for a car in the $12,000 price range that we could pay cash for but he would not shut up about the Chevy Volt! My wife got so irritated she walked off to wait in the car. At this point I tried looking at some other cars but he just kept going on and on about the Volt. The salesman even said that he would pay me $5 to sit in it! You can't even make this stuff up! At this point I am done but need to use the restroom so I go inside and when I come out he is waiting for me with information on the Chevy Volt and his card so that I can come find him if I ever get tired of paying high gas prices. My experience at Sundance made me decide to not even get a different car and to just keep the one I have. I think I have post traumatic stress disorder now too because I have to change the channel every time a Sundance Chevrolet commercial comes on the TV or radio. I would encourage anyone to go out of their way to avoid Sundance Chevrolet! More