Suncoast Chrysler Jeep Dodge RAM

Absolutely the worst service department experience ever. Brought my 2018 Dodge Charger in due to noise in center of car. Initially mis-diagnosed fault to wheel bearing, and replaced it, didn't fix problem Brought my 2018 Dodge Charger in due to noise in center of car. Initially mis-diagnosed fault to wheel bearing, and replaced it, didn't fix problem. Reinstalled old wheel bearing back on vehicle, and than told me the center bearing on the driveshaft was worn requiring replacement of the entire driveshaft, with a $2800 quote. They also told me they couldn't find an active warranty, declined service. Went home are verified Mopar warranty and called dealership, after they confirmed it, scheduled return service. Completed the repair, and charged me for both the diagnostic fee and warranty deductible. Questioned the diagnostic fee at checkout because it is covered under warranty, both Service Advisor and Cashier told me to contact Mopar warranty for refund. Contacted Mopar warranty, they told me the dealer should not have charged me the diagnostic fee and to seek refund from the dealership. Four months have passed and neither have refunded the $199 diagnostic fee. Filed BBB complaint, Wayne Jr. did not accept responsibility and pointed fault to everyone but the dealership. It was the selling dealership fault for not registering the owner warranty, etc. This delership got $2800 reimbursement from Mopar warranty (including the diagnostic fee I paid) essentially geting paid twice for the diagnostic fee, and refused to refund $199. Clearly not customer focused, didn't get any support from either the dealer or Mopar warranty, and the sad part is the driveshaft should not have to be replaced at 35,000 miles, this problem is all over the internet, clearly an engineering/inferior part defect, no customer focus at all, the battle is not over... More

Terrible staff Unprofessional Immature Terrible service Lies, games, runaround Bad business antics Blow smoke Gaslight service Lies, games, runaround Bad business antics Blow smoke Gaslight More

Hands down the worst low class auto dealership ever! Vulgar language, unprofessional, incompetent, rip off. Vulgar language, unprofessional, incompetent, rip off. More

Ordered my first brand new Jeep since I bought a new Jeep back in 2008. I asked for an out the door price that I needed a TOTAL of what to expect when picking up the Jeep. They failed to mention the deale back in 2008. I asked for an out the door price that I needed a TOTAL of what to expect when picking up the Jeep. They failed to mention the dealer fees on top of the delivery fees. So that was my first issue. When the jeep arrived it had a small dimple on the hood. It was circled in red. I pick up the Jeep and the dimple is still there so I had to take it back and drop it off for the day to have it fixed. I don't live close and it was not convenient. So that was my 2nd issue. Still, so far so good I'm loving the jeep. 6 months later we were ran off the road by an inattentive driver and had a small accident. I took it to Suncoast for the collision repair. I took it to them since they were an official Jeep dealer and collision center. Great work on the body pretty happy there but they didn't order all the parts for the top. So had to take it back again for the top to be fixed. After picking it up, issues with the top not seated correctly. Huge wind noise coming in, the edges of the top don't sit down in the channel and a big bump on which is clearly going to wear a hole in the top from rubbing on the brace. Took it back 2 more times for the top to be adjusted and they say that "this is just the way it is". I looked at the exact same jeep on the showroom floor and it is definitely not "just the way it it is". I've owned a Jeep wrangler since 2008 and I've never had this much wind noise inside a jeep and had a top look like this. I'm so unhappy with it. I wish I had never bought my Jeep from them and certainly wish I had NEVER had them do the collision repair. Pic of the top that doesn't sit down in the channel attached. More

Just read the reviews, they waste your time and don't do xxxx! Waited 45 minutes for a scheduled service only to tell me my warranty was canceled which it is not. Stay away from these losers. xxxx! Waited 45 minutes for a scheduled service only to tell me my warranty was canceled which it is not. Stay away from these losers. More

Terrible Service don't waste your time Service manager has an attitude and shouldn't be working in customer service environment has an attitude and shouldn't be working in customer service environment More

Please stay away from this dealer service department they are not very good dealing with costumer problems, the just want your vehicle there so they charge lots of $$$$$$ are not very good dealing with costumer problems, the just want your vehicle there so they charge lots of $$$$$$ More

I bought my Jeep wrangler form Suncoast in 2016- and I loved the experience. Carey the sales man made it super great experience for me. But throughout the years the service has gotten horrible. Fast for loved the experience. Carey the sales man made it super great experience for me. But throughout the years the service has gotten horrible. Fast forward to Feb 2023- My car was rear ended and needed body work. The body work shop did a great job, but didn't seem to care much about the other concerns I had for my car. The check engine light went on after accident and weird noise in tire. They ensured me that these two thing could not way be related to the parked Jeep getting hit at 60 mph and sent over the curb. I trusted their input and understood that these things could not be happening due to accident. I took it over to service center. Bill and his team were great and honest. He told me the work my car needed would cost $5000- I asked them not to proceed with work. 12 minutes later I got a call from the sales team member Daniel stating that he heard my car needed some major work and wondered what he could do to get me into something else today. I was disgusted by this- didn't even give me enough time to make any real decisions about my vehicle. When I asked to speak with his manger he told me he would out there appraising my car and again wanted to know what type of vehicle they could get me in today. I was upset and told them I would be in to pick up my car now. He told me “this isn’t a big deal, no harm no foul to know the value of your car” This felt very vulture like business plan. I don't know if this is standard for Suncoast, but if it is they should rethink. I will NEVER be returning my business. $225.00 for an inspection and to be harassed and bullied into just getting something new. More

I went out of my way to take my vehicle to Suncoast. It is about a 45 min. drive each way but they gave me pretty good service in the past. Once I took it to the body shop after an accident because they It is about a 45 min. drive each way but they gave me pretty good service in the past. Once I took it to the body shop after an accident because they were listed as a "lifetime repair facility" by Allstate. I had to take it back twice because items were falling off. I had to have another repair facility re-attach other items also when I was out of town. This time my vehicals extended warranty was running out And the struts, sliding door and blower motor needed repairs. It also needed a scew cap, a $4.45 piece missing from the accident that they either forgot to replace or it fell off. I called a week in advance to let them know I needed a rental car under the contract. They had my car for 3-days on Saturday they said they did'nt have a rental. So I went back Monday. I got the rental and thought they would have it done in a day or two. I got a call Friday night to pick it up Saturday. I cancelled plans for the weekend to get the car. The last straw was the Body shop charged $21. to snap on the $4.45 part. When I said it was a life time repair they said to bad it's been to long. I don't know what changed at Suncoast but it's not for the better. I would say that I don't think this was all the service advisors Bill's fault. More

Great customer service! ! I have always been treated great! I have a lot of respect for a family owned local business! ! I have always been treated great! I have a lot of respect for a family owned local business! More