Sun Chevrolet Inc - Service Center

Great customer service from the service staff. Would have been nice to get the free car wash that comes when purchasing a car from the dealership. The hours of availability for that could be better Would have been nice to get the free car wash that comes when purchasing a car from the dealership. The hours of availability for that could be better. Other than that totally satisfied. More

An ex-customer The service I received recently was top notch. My displeasure is not with the servicing of the car but with the rest of my experiences at Sun. When The service I received recently was top notch. My displeasure is not with the servicing of the car but with the rest of my experiences at Sun. When I contracted to lease the vehicle, I wanted auto start which I had on my previous cars. I was assured I would have it. I had complained to the salesman that driving to Chittenango to lease a car was not something I wanted to do. I live in North Syracuse so you can understand my displeasure. He assured me that all of my service needs could be taken care of in Cicero at their site there. I picked up the car. No auto start. Instead they gave me a check and told me to go to someplace on Route 11 to get it installed. (My time, again!) I've used it with very little success. It's a piece of junk! When I called the number to make an appointment for an oil change I was told I HAD to go back to Chittenango. So as near as I can figure, I was lied to from start to finish. I will not be coming back to your Chittenango site. I have one free oil change left and if I can't get it in Cicero, I will go to my local mechanic. I have purchased 5 cars from Sun Chevrolet. I will never purchase another one there. More

Best Customer Service From the no hassle sale to the service after the sale. Joe and Todd have assembled a great team at Sun Chevrolet in Chittango NY From the no hassle sale to the service after the sale. Joe and Todd have assembled a great team at Sun Chevrolet in Chittango NY More

sales or service are good experience Dave Santone in sales and Dave Herman in service are truly the best to deal with! Dave Santone knew what I liked and what I needed but got what I wan Dave Santone in sales and Dave Herman in service are truly the best to deal with! Dave Santone knew what I liked and what I needed but got what I wanted too! Dave Herman lets us know what needs to be done and what the cost is he's simply an awesome mechanic to deal with! More

Inspection Was very impressed by one of your service staff. Don't know his name but he rushed out to help me as soon as I pulled up in a handicap spot. He helped Was very impressed by one of your service staff. Don't know his name but he rushed out to help me as soon as I pulled up in a handicap spot. He helped me out with my walker & held the door open for me. Took me to the door closest to the waiting area & brought the paper to sign for my service. After the inspection, he brought the paper work to me to sign. Helped me to my car that he pulled up to the door. Even went out of his way to help me reach my Kleenex on the back floor of my car. Wish I knew his name. Great guy!!! Never before has any service man helped me like he did. So very thankful for him, being handicapped, so very very much appreciate him. More

EXCEPTIONAL SERVICE I was met in the parking lot by Rick when I arrived for service. The paperwork was all ready and all I had to do was sign. The work was started almos I was met in the parking lot by Rick when I arrived for service. The paperwork was all ready and all I had to do was sign. The work was started almost immediately and I was on my way within an hour!! We do miss our original salesman but all employees are so friendly and helpful. Darlene D More

Broke down Ty Andy in the service dept and Rob .C manager for all your help much appreciated . Ty for going out of your way to he is a loaner Ty Andy in the service dept and Rob .C manager for all your help much appreciated . Ty for going out of your way to he is a loaner More

Professional, competent, reasonable Gives me a great peace of mind to have the confidence and trust in the dealership that is servicing my vehicle. We appreciate the integrity. Gives me a great peace of mind to have the confidence and trust in the dealership that is servicing my vehicle. We appreciate the integrity. More

Quick and painless I had a recall on a part. I was able to e-mail and request an appointment. They were able to fit me in based on my schedule. It took less than an hour I had a recall on a part. I was able to e-mail and request an appointment. They were able to fit me in based on my schedule. It took less than an hour and the parts were replaced and I was on my way. More

GREAT SERVICE / FAST TURN AROUND DID WORK THAT WAS ASKED AND DID NOT TRY TO SELL US THINGS WE DO NOT NEED GOOD SERVICE DEPT / FAST TURN AROUND DID WORK THAT WAS ASKED AND DID NOT TRY TO SELL US THINGS WE DO NOT NEED GOOD SERVICE DEPT More